Jump to content

Recommended Posts

I'm not sure how I can help you; my system is stable and without error after I rolled the video drivers back.

On the settings page, under the 'protection' tab, I was getting an error message that "Malware protection" was starting; it never really left that loop, and the dashboard reported that the PC was unprotected.  As soon as I rolled the drivers back, and rebooted, the error cleared.

Attached are three three logs for today (not generated under a state of error).



FRST 64 bit.zip

Link to post
Share on other sites

after using a Malwarebytes patch sent to me by Oscar, thru email, I tried to change my video drivers to version 378.78, to see if the patch solved the problems.

The patch is preventing me from updating my video drivers altogether.

Now I am totally screwed.

Link to post
Share on other sites

I updated my my nVidia driver to 378.78 yesterday on my Windows 10 Pro x64 computer.  So far no issues here.  I am running two GTX580s in SLI configuration.  I always reboot when I install new drivers, so I can't say that there was, or wasn't, any issues, if one did not reboot.

Have a great day.


Link to post
Share on other sites

The total sequence went something like this:

1. upgraded via Geforce Experience from driver 378.66 to 378.78 without apparent error;

2. immediately thereafter Malwarebytes showed an error, resulting in the loss of "Malware Protection" and no attempt to re-engage that protection worked; the program simply stalled and never loaded the protection module, even after cold and warm reboots.

3 I rolled my drivers back to 378.66 and the problem resolved satisfactorily.

4. Malwarebytes sent me a patching utility, which was designed/created as this: " Please be advised that we have just released a NEW component update to address the real-time protection issues with the latest Malwarebytes 3.0.6 build. "

5. patching with that resulted in the correct version numbers for the Malwarebytes main program.

6. that done, I again attempted to update, via Geforce Experience, to 378.78 drivers.  This time, the video driver update terminated abnormally and failed.

7. I booted into safe mode and attempted to update again, using the same driver version, but with the Nvidia stand-alone driver update executable. Again, the update failed.

8. After many efforts to delete the Nvidia subdirectory where the patch files were located (C:/temp/Nvidia), I had to change ownership of the subdirectory in order to do so, because access as a normal administrator was not enough to let me delete the folder.  I have never encountered this before, since I routinely delete these temporary folders after an upgrade completes.  Finally, I was able to delete it; I then ran the driver update thru Geforce Experience, and it completed normally.

9. Thus far, all seems stable without any more Malwarebytes errors and driver 378.88 installed correctly.

I can only surmise that perhaps something in the way of inappropriate interactions between the Malwarebytes program and the driver update utility resulted in a corrupted video driver installation subdirectory and the temporary files created by the driver update utility.  I say that because I have never been locked out, as an administrator, of those temporary installation folders before.  Something adversely affected the PC both before and after the rollback.

Please close this issue.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.