garioch7

My report from rural Cape Breton. My Dell XPS 8930 SE on Windows 10 Pro x64, Version 2004, was updated yesterday to the newest beta. I am happy to report that I am able to engage Ransomware Protection, I was able to turn off delayed start of MBAM (it is no longer interfering with the Bitdefender 2020 Total Security launch, as it was), and my computer seems responsive and I am not aware of any stability or other issues. The fix was a long time coming, but it is most welcome. My kudos to the developers/programmers, who I am sure have spent many hours toiling to find a solution. It appears that they have been totally successful. Thank you and have a great day. Regards, -Phil

@AdvancedSetup: Thank you for your PM and a copy of the relevant log entries for my topic. I must have been confused. Please accept my apologies. I also appreciated your comment in this topic. I think we are both hoping for a speedy resolution to the current Windows 2004 issues and Malwarebytes Premium. Have a great day. Regards, -Phil

I opened a topic on the issues that I perceived to be between Bitdefender, Malwarebytes Premium, and Windows 10 Version 2004. That topic was "edited" by persons unknown to me, without my consent at a later date, to remove subsequent messages before it was locked by @AdvancedSetup. That topic was opened some time ago. I did not raise the issue with you, Ron, but I was disappointed at what I perceived as "censorship" of my topic by Malwarebytes staff. I don't know who did it, so I am not making any accusations against any specific staff member. I have to agree with the OP that, personally, I would have expected a more robust and timely response from Malwarebytes to these Windows 10 Version 2004 issues. I am running two Dell OEM computers (XPS 8930 SE desktop, purchased October 2019 and a Dell XPS 15 7590, purchased in May 2020). Both computers have encountered issues with Windows 10, Version 2004, and I currently have MBAM Ransomware Protection disabled, but I do get occasional issues with Google reporting "Resolving Host" issues and hanging, despite that. I am running the latest beta and I don't have Fast Startup enabled. Bitdefender and MBAM are configured to play nicely together in the same "sandbox" and they have for years done so by including the recommended exclusions in both products. The "memory leak" issue of some time ago, was addressed directly, and quickly, by the CEO of Malwarebytes, as was appropriate. I commend him for that. QA seems to be lacking, in my personal opinion, and the "fix" for this issue has been too slow in coming. This has gone on for far too long; and, as the OP has stated, most users will blame the Windows 10 Version 2004 update, because only a very small percentage of MBAM users ever even visit these Forums let alone know that they exist. This is a disservice to Malwarebytes customers, I respectfully submit. Honestly, I am beginning to wonder ... . As you know, this issue made the "News" at BC. I would really recommend that Malwarebytes management give this issue the priority it deserves and refrain from appearing to blame the users/customers. Just my two cents, Ron. I hope that my comments will be respected in the spirit in which they have been offered: Malwarebytes is an awesome product, but perhaps, in this instance, over-reach, the lack of QA, and most importantly, not being publicly seen to aggressively resolve these issues, is crippling the company's reputation. Regards, -Phil

@JCBRANTL I am a long time user of Bitdefender Total Security and Malwarebytes Premium. I have added the recommended exclusions to both products, and they play nicely in the same sandbox. Well, they did until Windows 10 Build 2004, but I resolved the issue by downloading/installing the latest beta version of MBAM, delaying MBAM from starting until Bitdefender had loaded, and by disabling MBAM Self -Protection. Malwarebytes is apparently investigating conflict and performance issues that relate to Build 2004. I hope this helps. Have a great day. Regards, -Phil

@AdvancedSetup: My pleasure, Ron. As I said, the feedback here saved me a lot of time and grief trying to determine what was causing issues on the new laptop. I did also have the Ransomware protection module disabled as well, but I re-enabled that yesterday, and the new laptop still seems to be working fine. I will monitor that because I have read reports here that the ransomware module can cause issues with certain software configurations. If I find substantive evidence that the ransomware protection module is causing any issues, I will report back and be prepared to provide the requested logs. Thank you and have a great day. Regards, -Phil

I have a desktop (Dell XPS 8930 SE, purchased last October) and a brand new Dell XPS 15 7590 laptop that I received Friday past. The 2004 version update has not yet been offered for the desktop, but it appeared on Saturday for the new laptop, so I let it update to 2004. There were immediate stability issues after the install and Bitdefender was having difficulties loading after reboots, but would eventually get itself, and its services, going after about five minutes. I should note that I did not do any cloning or restores to dissimilar hardware; all of the programs on the laptop, including Bitdefender and Malwarebytes Premium, were cleanly installed from scratch, after I had removed all of the Dell bloatware. Thanks to the information here in this Forum, I suspected that Malwarebytes Premium might be the issue, so I did enable beta updates, and the laptop updated to the beta version. There were still issues with Bitdefender loading (all exemptions added to both MBAM and BDTS as recommended here) but the stability issues were mostly resolved, so I went into the MBAM settings and disabled self-protection, and set a 120-second delay to start MBAM, which I thought would be enough time to allow Bitdefender to load normally, ahead of MBAM starting. All is now working fine on the new laptop, including Bitdefender and Malwarebytes. I just wanted to share my experience in case it might help others, since the posts here greatly assisted me to rectify the issues, without going down into many "rabbit holes" in the process of trying to identify what was causing problems for the new laptop. Have a great day. Regards, -Phil PS: Forgot to add that Fast Startup is ALWAYS disabled on my computers.

@gonzo Thanks very much. Have a great day. Regards, -Phil

It looks like the Geeks to Go website has annoyed Malwarebytes Browser Guard. Have a great day. Regards, -Phil

@ng4ever I have been using Malwarebytes Premium for years now, and Macrium Reflect as well. There are no conflicts and no exceptions or whitelisting is required. I would certainly recommend that you make use of your lifetime licence and significantly enhance your computer security by installing Malwarebytes Premium on your computer. Have a great day. Regards, -Phil

It appears that Malware Search is no longer available from the Chrome web store. This extension does not confer any protection. It is used by malware removal experts for searching whether various files, CLSIDs, etc., might be associated with malware. @nasdaq is one of the contributors to the the databases that it accesses. When not searching highlighted text, the extension is basically dormant. Have a great day. Regards, -Phil

I used the Malware Search Chrome extension to search a file earlier today and it flagged it as unsafe. In checking other files, it did not trigger. Not sure what to make of it. Submitted for your information. Have a great day. Regards, -Phil

@Bonecrusher I don't really have any new ideas. It is known that McAfee as well interferes with Dell SupportAssist. If you have that installed, you should add exceptions in that application, though I would recommend that you not have more than one anti-virus installed providing real-time protection. That can cause all kinds of system issues and conflicts. I use Bitdefender 2020 Total Security on both of my Dell computers (laptop and desktop). I uninstalled the McAfee trial products when I took delivery of my Dell computers. There is no need to add exceptions to the Bitdefender program. You should make sure that you are running the latest version of SupportAssist (Version 3.4.5.366). It is possible that uninstalling the program, rebooting, and then reinstalling it might resolve your problem. It is available for download here. I hope this helps. Good luck and have a great day. Regards, -Phil

@exile360 User has a malware removal topic already open at G2G. Have a great day. Regards, -Phil

@AdvancedSetup As always, Ron, you are most welcome. It was your influence that led me to join the Bleeping Computer Study Hall so many years ago, one of the best decisions of my life. Thank you. I will keep monitoring my SupportAssist Scan Hardware topic daily over at the Dell Forums and I will keep you apprised of anything noteworthy that might affect your team. Keep up the great work, Ron. Have a great day. Regards, -Phil

@AdvancedSetup I just saw this post in my topic over at the Dell Community Forums. Apparently, PC Doctor, who make the Dell SupportAssist program, are working on a solution to the MBP detection of their hardware scan. You might want to make sure that your developers touch base to avoid duplication of effort. Have a great day. Regards, -Phil