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garioch7

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Everything posted by garioch7

  1. @AdvancedSetup Ron, jbilinski, a Moderator in the Dell Forums, just reached out to me in my topic there and also via PM, wanting to know the Service Tag of my Dell XPS 8930 SE, and also all of the version information of my copy of Malwarebytes Premium. I have provided him with the requested information, and advised him that as far as I understood, Malwarebytes was handling this a software defect that needed to be corrected, and not a Dell SupportAssist program issue, per se. If I am mistaken, you, or a member of team, should communicate with him, since he seems to be the Dell SupportAssist program lead on this at the Dell end of things. Thank you and have a great day. Regards, -Phil
  2. @AdvancedSetup Ron, for sure I will update this topic when I see any updates from Dell posted in my topic there. I visit the Dell Community Forums daily. Nothing new there today. Have a great day. Regards, -Phil
  3. @LiquidTension Thank you for the update. Dell is also investigating. See my topic over at the Dell Community SupportAssist Forum. They have possibly identified the cause. Have a great day. Regards, -Phil
  4. @LiquidTension Will do. According to a contributor over at the Dell SupportAssist Community Forum, it is only necessary to "Allow" the C:\Program Files\Dell\SupportAssistAgent folder. I can confirm his finding and I am keeping that folder on the "Allow List" until the issue is resolved. Thank you and have a great day. Regards, -Phil
  5. @exile360 You are most welcome, and thank you for sharing your theory as to what is happening, as well as for your prompt response, on a Sunday no less! I will be interested to learn the outcome of the investigation. Have a great day. Regards, -Phil
  6. @exile360 I have done as you requested and the zipped log folder is attached. Happy hunting! Have a great day. Regards, -Phil Logs.zip
  7. @exile360 Thank you for your reply. I have done as you asked. 1. Exclude the two folders from detection as ransomware only: SupportAssist no longer just runs to completion in two seconds, with the History entry that the Manual Scan Hardware test was not started. Instead, it just hangs at "Preparing" and nothing happens. 2. Exclude the two folders from detection as malware or potentially unwanted program only: the scan runs normally. 3. Exclude the two folders from all detections: the scan runs normally. Not sure of what all of that means, but I suspect that perhaps the PUP sub-component of Malware Protection component is responsible. SupportAssist does have a system optimizer and a clean up utility and one or both of them does mess with the registry and/or files and delete legitimate entries/files; e.g., the games statistics for Windows 7 Games for Windows 10 by Winaero. In that case, it is the statistics files that are being deleted. I don't run those SupportAssist components any more for that reason. I complained about that on the SupportAssist Forum on the Dell Community Forums, but my post never got posted. Censorship? It was my first post there. Right now, I just use SupportAssist for driver and other downloads and for the occasional hardware scan. Dell does not seem to appreciate any criticisms on their Forums, so I have just let that matter drop. What disappoints me about this is that if Malwarebytes is blocking the SupportAssist "Scan Hardware" component from running properly, it should notify the user. My MBP "Detection History" is blank. MBP does not interfere with the SupportAssist "Driver and other downloads" component. That works just fine. I don't use the other components so I cannot say if they work now. This problem only started a few weeks ago, so some change was made to MBP in the last month that has crippled the SupportAssist "Scan Hardware" component. Thank you and have a great day. Regards, -Phil
  8. I am running a Dell XPS 8930 Special Edition, purchased in October 2019, with Windows 10 Pro, x64, Build 1909, fully updated, including February Windows 10 updates. Several weeks ago, the Dell SupportAssist program would no longer run the "Scan Hardware" test nor could I see any of my hardware components under the "TroubleShooting" tab (test a specific piece of hardware" The Dell SupportAssist program had been working just fine until a few weeks ago, and other components, like driver updating continued to work fine, but I could not get the "Scan Hardware" component to work. The test would just run to completion in a few seconds and state "No Issues Found", but the "History" reported that the scan never started. Normally the scan takes about ten minutes. I opened a topic on the Dell SupportAssist Forum, which can be found here. I was intrigued by boheap's reply in this other topic there complaining of a very similar issue because I also run Malwarebytes Premium 4.04 (fully updated). Malwarebytes was not throwing any errors when I tried to run "Scan Hardware" test with SupportAssist 3.4.1.49, nor was the SupportAssist program itself. Rather than disable my Malwarebytes Premium (MBP) as suggested by boheap, I decided to add the following folders to the MBP "Allow List" before testing whether disabling MBP had any effect. I "allowed" the following folders to be exempt from any MBP protection: C:\Program Files\Dell\SARemediation C:\Program Files\Dell\SupportAssistAgent I rebooted my computer, and now Scan Hardware works just fine and passed. Also, under Troubleshoot, I can now see my hardware components, whereas before no hardware components would show even after I clicked on "Refresh". I hope that Dell and Malwarebytes will get together and address this issue, since users have no way of knowing that Malwarebytes is apparently preventing certain components of Dell SupportAssist from working properly, since no errors and/or "blocking" are reported by MBP. I hope that this helps someone else, and I extend my gratitude to boheap for his reply which got me motivated to do some testing with MBP. Have a great day. Regards, -Phil
  9. @gicahagi I am running 2020 Bitdefender Total Security and Malwarebytes Premium. I have not had any Internet speed issues. Have you added the recommended MBP file exclusions to Bitdefender? Please see this link for more details. I hope this helps. Have a great day. Regards, -Phil
  10. @cli Thank you. Have a great day. Regards, -Phil
  11. This utility detects whether Microsoft products are registered with a key; ProduKey.exe by Nirsoft. It is being blocked by MBP. Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 12/29/19 Protection Event Time: 5:11 PM Log File: d673bbc8-2a7f-11ea-a853-004e01b1ea10.json -Software Information- Version: 4.0.4.49 Components Version: 1.0.785 Update Package Version: 1.0.16935 License: Premium -System Information- OS: Windows 10 (Build 18362.535) CPU: x64 File System: NTFS User: System -Blocked Malware Details- File: 1 Generic.Malware/Suspicious, C:\Users\gario\Documents\BC Utilities\ProduKey.exe, Quarantined, 0, 392686, 1.0.16935, , shuriken, (end) Link: https://www.nirsoft.net/utils/product_cd_key_viewer.html Thank you for your attention to this request. Have a great day. Regards, -Phil
  12. I have been using Adlice Software's UCheck program, the paid version, but there is also a free version, for almost two years. It is very fast, easy to use, and provides updates for a wide range of programs. I highly recommend it. Have a great day. Regards, -Phil HONESTY DISCLOSURE: Adlice Software did provide me with an initial 1-year complimentary licence for the paid version. When that expired, I purchased a 2-year subscription to the paid personal version for both of my computers.
  13. @Oktayyc This issue has been discussed in these Forums previously; see this link. As long as your CPU usage drops within seconds, I would not be concerned. I hope this helps. Have a great day. Regards, -Phil
  14. @Tweaking-Jim I am a daily visitor to your site and first reported the FP here and let Tom Boggin know about it. I have not been blocked in some time, perhaps two or three weeks, from visiting Tweaking.com. From what I can tell the FP issue has been resolved. Have a great day. Regards, -Phil
  15. Thank you @gatortail. Have a great weekend. Regards, -Phil
  16. I came across this topic over at G2G and clicked the link. MBG blocked it and told me that the site had a trojan. I ran the URL through VirusTotal: https://www.virustotal.com/gui/url/eef1e7588788c5138c99961e9c59e0bd5a40068893c3458c7e2bf2492b0dffaa/detection I am not familiar with this product, but this appears to me to be an FP. Used Chrome Browser, latest version, on Windows 10 Pro x64, Build 1903. Thank you and have a great day. Regards, -Phil
  17. @AdvancedSetup Ron, thank you for the update. Since this FP is so random and intermittent, it is going to be difficult to find the "trigger" for the FP. Happy hunting! Have a great day. Regards, -Phil
  18. @AdvancedSetup Ron, I just got blocked again earlier today by MBG when I tried to go to tweaking.com. MBG had been working correctly for about a week. I just tried again now, and MBG was not triggered by going to tweaking.com. Any idea when the team will nail this elusive and intermittent FP? Thank you and have a great day. Regards, -Phil
  19. @sdmf74 I have not had any issues with the former ransomware warning for SmartSwitch since July 2018. To my knowledge, the problem was fixed over a year ago. I switched smart phones in January, and my "new" phone (Samsung Galaxy S7), which I backup weekly using SmartSwitch has never triggered a warning on either of my computers. Are you having issues with that warning? If so, you should provide full details of your phone and the version of Malwarebytes for Android that you are running. Have a great weekend. Regards, -Phil
  20. @AdvancedSetup Ron, thank you for the update. I was not blocked this morning when I logged in to the site. I was blocked just now when I tried again. This a really weird issue. No problem. I will wait for the fix. I just tell MBG that I want to continue any ways, and it permits me to get to the site. Have a great day. Regards, -Phil
  21. @AdvancedSetup Ron, it is still being blocked this morning, when I just attempted to login. Weird bug that seems to only be intermittent, the worst kind! Have a great day. Regards, -Phil
  22. @AdvancedSetup Ron, I logged in successfully to tweaking.com this morning without any issues. I visit that site daily. Just now, I tried twice and was blocked both times by MBG. My computer is shut down every night (Fast Startup disabled). When I start my computer in the morning, I have Chrome clear its browser cache (Ctrl-Shft-Del) before commencing surfing. This "bug" seems to be very intermittent. I do have Chrome syncing with my cellphone. I wonder if that might be a possible cause, though I cannot see why it would? I am running the latest version of Chrome - I check for updates every morning, before clearing the cache. I am running Windows 10 Pro x64, Build 1903, fully patched and updated, including that monster optional update from last week. Security is Bitdefender Total Security (2020) and Malwarebytes Premium 3.8.3., fully updated, including yesterday's component build update. Thank you for you for looking into this. Have a great weekend. Regards -Phil
  23. @gatortail I went to tweaking.com twice today in the last hour, and MBG gave me that same error both times. I could whitelist the site, but it is a reputable site, so, in my opinion, this is an FP and it should be fixed. Thank you and have a great day. Regards, -Phil
  24. @gatortail I am glad that I took a screenshot, because I just tried again to reach tweaking.com's Forums after reading your reply, and this time there was no MBG warning. Go figure! ??? Have a great day. Regards, -Phil
  25. @gatortail Thank you for your reply. I found my error. I had "allowed" www.philipacampbell.ca. When I removed that and replaced it with philipacampbell.ca, my SiteLock graphic displayed. I am running MBG 2.1.0. Now I have an FP report: tweaking.com. Have a great day. Regards, -Phil
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