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Everything posted by garioch7

  1. I agree with @Porthos: use imaging software to image your entire OS disk on a regular basis. It is more reliable. Be sure to create an emergency boot disk that the software offers. I have never had a lot of success with System Restore, though I do use it, to complement my imaging softwares (Macrium Reflect 8 Home, and Easeus Todo Backup Home 13.1). I have had the most success when attempting a restore from Safe Mode. In that mode, protection software is not loaded, and the system is running "bare bones", so the possibility of other software interfering is much reduced. I hope this helps. Have a great day. Regards, -Phil
  2. A @shadowwar Thank you for dealing with this so expeditiously. I will remove the files from my "Allow List". Have a great day. Regards, -Phil
  3. I ran a threat scan yesterday and for the first time ever (I have had MB Premium for years now), MB detected two "malware" files on my Dell 8930 SE desktop computer. The computer is running Windows 10 Pro Build 20H2, fully patched. I have had Corel 2020 WordPerfect Office Suite installed on the computer since Christmas Day, 2020, and I do a weekly threat scan, always, until now, with 0 detections. I suspect that these are false positives. My laptop (Dell 15 XPS 7590) has Corel WordPerfect X9 Office Suite installed. The laptop has Windows 10 Pro, Build 20H2, fully patched, like the desktop. There were no MB detections found when the laptop was scanned yesterday. As you can see from the scan detection log, I left the files in place. Files and Scan Detection Report attached. Thank you and have a great day. Regards, -Phil files.zip FP_Scan_Detection.txt
  4. @shadowwar Thank you for the quick response and fix. I will remove the executable from my Allow List now. Have a great weekend. Regards, -Phil
  5. I have attached the detection report and zipped copy of the file. Has not been previously detected. Thank you and have a great day. Regards, -Phil QPW20.zip qpw20exe.txt
  6. @tetonbob Thank you for your fast action. I will remove Kand from my "Allowed List". Have a great day. Regards, -Phil
  7. @Porthos I deleted the detection log. I have zipped up the K39.ext file and attached it. Thank you and have a great day. Regards, -Phil K39.zip
  8. The KAND utility for storing "canned" speeches and analyzing malware logs, used my many malware removal specialists, was just detected on my computer and quarantined, both the K39.exe file and the desktop shortcut link. I have created an exception for both files, but this is a false positive. Thank you and have a great day. Regards, -Phil
  9. My report from rural Cape Breton. My Dell XPS 8930 SE on Windows 10 Pro x64, Version 2004, was updated yesterday to the newest beta. I am happy to report that I am able to engage Ransomware Protection, I was able to turn off delayed start of MBAM (it is no longer interfering with the Bitdefender 2020 Total Security launch, as it was), and my computer seems responsive and I am not aware of any stability or other issues. The fix was a long time coming, but it is most welcome. My kudos to the developers/programmers, who I am sure have spent many hours toiling to find a solution. It appears that they have been totally successful. Thank you and have a great day. Regards, -Phil
  10. @AdvancedSetup: Thank you for your PM and a copy of the relevant log entries for my topic. I must have been confused. Please accept my apologies. I also appreciated your comment in this topic. I think we are both hoping for a speedy resolution to the current Windows 2004 issues and Malwarebytes Premium. Have a great day. Regards, -Phil
  11. I opened a topic on the issues that I perceived to be between Bitdefender, Malwarebytes Premium, and Windows 10 Version 2004. That topic was "edited" by persons unknown to me, without my consent at a later date, to remove subsequent messages before it was locked by @AdvancedSetup. That topic was opened some time ago. I did not raise the issue with you, Ron, but I was disappointed at what I perceived as "censorship" of my topic by Malwarebytes staff. I don't know who did it, so I am not making any accusations against any specific staff member. I have to agree with the OP that, personally, I would have expected a more robust and timely response from Malwarebytes to these Windows 10 Version 2004 issues. I am running two Dell OEM computers (XPS 8930 SE desktop, purchased October 2019 and a Dell XPS 15 7590, purchased in May 2020). Both computers have encountered issues with Windows 10, Version 2004, and I currently have MBAM Ransomware Protection disabled, but I do get occasional issues with Google reporting "Resolving Host" issues and hanging, despite that. I am running the latest beta and I don't have Fast Startup enabled. Bitdefender and MBAM are configured to play nicely together in the same "sandbox" and they have for years done so by including the recommended exclusions in both products. The "memory leak" issue of some time ago, was addressed directly, and quickly, by the CEO of Malwarebytes, as was appropriate. I commend him for that. QA seems to be lacking, in my personal opinion, and the "fix" for this issue has been too slow in coming. This has gone on for far too long; and, as the OP has stated, most users will blame the Windows 10 Version 2004 update, because only a very small percentage of MBAM users ever even visit these Forums let alone know that they exist. This is a disservice to Malwarebytes customers, I respectfully submit. Honestly, I am beginning to wonder ... . As you know, this issue made the "News" at BC. I would really recommend that Malwarebytes management give this issue the priority it deserves and refrain from appearing to blame the users/customers. Just my two cents, Ron. I hope that my comments will be respected in the spirit in which they have been offered: Malwarebytes is an awesome product, but perhaps, in this instance, over-reach, the lack of QA, and most importantly, not being publicly seen to aggressively resolve these issues, is crippling the company's reputation. Regards, -Phil
  12. @JCBRANTL I am a long time user of Bitdefender Total Security and Malwarebytes Premium. I have added the recommended exclusions to both products, and they play nicely in the same sandbox. Well, they did until Windows 10 Build 2004, but I resolved the issue by downloading/installing the latest beta version of MBAM, delaying MBAM from starting until Bitdefender had loaded, and by disabling MBAM Self -Protection. Malwarebytes is apparently investigating conflict and performance issues that relate to Build 2004. I hope this helps. Have a great day. Regards, -Phil
  13. @AdvancedSetup: My pleasure, Ron. As I said, the feedback here saved me a lot of time and grief trying to determine what was causing issues on the new laptop. I did also have the Ransomware protection module disabled as well, but I re-enabled that yesterday, and the new laptop still seems to be working fine. I will monitor that because I have read reports here that the ransomware module can cause issues with certain software configurations. If I find substantive evidence that the ransomware protection module is causing any issues, I will report back and be prepared to provide the requested logs. Thank you and have a great day. Regards, -Phil
  14. I have a desktop (Dell XPS 8930 SE, purchased last October) and a brand new Dell XPS 15 7590 laptop that I received Friday past. The 2004 version update has not yet been offered for the desktop, but it appeared on Saturday for the new laptop, so I let it update to 2004. There were immediate stability issues after the install and Bitdefender was having difficulties loading after reboots, but would eventually get itself, and its services, going after about five minutes. I should note that I did not do any cloning or restores to dissimilar hardware; all of the programs on the laptop, including Bitdefender and Malwarebytes Premium, were cleanly installed from scratch, after I had removed all of the Dell bloatware. Thanks to the information here in this Forum, I suspected that Malwarebytes Premium might be the issue, so I did enable beta updates, and the laptop updated to the beta version. There were still issues with Bitdefender loading (all exemptions added to both MBAM and BDTS as recommended here) but the stability issues were mostly resolved, so I went into the MBAM settings and disabled self-protection, and set a 120-second delay to start MBAM, which I thought would be enough time to allow Bitdefender to load normally, ahead of MBAM starting. All is now working fine on the new laptop, including Bitdefender and Malwarebytes. I just wanted to share my experience in case it might help others, since the posts here greatly assisted me to rectify the issues, without going down into many "rabbit holes" in the process of trying to identify what was causing problems for the new laptop. Have a great day. Regards, -Phil PS: Forgot to add that Fast Startup is ALWAYS disabled on my computers.
  15. @gonzo Thanks very much. Have a great day. Regards, -Phil
  16. It looks like the Geeks to Go website has annoyed Malwarebytes Browser Guard. Have a great day. Regards, -Phil
  17. @ng4ever I have been using Malwarebytes Premium for years now, and Macrium Reflect as well. There are no conflicts and no exceptions or whitelisting is required. I would certainly recommend that you make use of your lifetime licence and significantly enhance your computer security by installing Malwarebytes Premium on your computer. Have a great day. Regards, -Phil
  18. It appears that Malware Search is no longer available from the Chrome web store. This extension does not confer any protection. It is used by malware removal experts for searching whether various files, CLSIDs, etc., might be associated with malware. @nasdaq is one of the contributors to the the databases that it accesses. When not searching highlighted text, the extension is basically dormant. Have a great day. Regards, -Phil
  19. I used the Malware Search Chrome extension to search a file earlier today and it flagged it as unsafe. In checking other files, it did not trigger. Not sure what to make of it. Submitted for your information. Have a great day. Regards, -Phil
  20. @Bonecrusher I don't really have any new ideas. It is known that McAfee as well interferes with Dell SupportAssist. If you have that installed, you should add exceptions in that application, though I would recommend that you not have more than one anti-virus installed providing real-time protection. That can cause all kinds of system issues and conflicts. I use Bitdefender 2020 Total Security on both of my Dell computers (laptop and desktop). I uninstalled the McAfee trial products when I took delivery of my Dell computers. There is no need to add exceptions to the Bitdefender program. You should make sure that you are running the latest version of SupportAssist (Version It is possible that uninstalling the program, rebooting, and then reinstalling it might resolve your problem. It is available for download here. I hope this helps. Good luck and have a great day. Regards, -Phil
  21. @exile360 User has a malware removal topic already open at G2G. Have a great day. Regards, -Phil
  22. @AdvancedSetup As always, Ron, you are most welcome. It was your influence that led me to join the Bleeping Computer Study Hall so many years ago, one of the best decisions of my life. Thank you. I will keep monitoring my SupportAssist Scan Hardware topic daily over at the Dell Forums and I will keep you apprised of anything noteworthy that might affect your team. Keep up the great work, Ron. Have a great day. Regards, -Phil
  23. @AdvancedSetup I just saw this post in my topic over at the Dell Community Forums. Apparently, PC Doctor, who make the Dell SupportAssist program, are working on a solution to the MBP detection of their hardware scan. You might want to make sure that your developers touch base to avoid duplication of effort. Have a great day. Regards, -Phil
  24. @Cavehomme You are most welcome for the information. I am really happy that you solved your problem. It would seem that if you are running McAfee LiveSafe and Malwarebytes Premium, you have to deal with those TWO software programs not liking the Dell SupportAssist program and consequently, as an interim solution, you have to exempt/whitelist the Dell SupportAssist folder(s) in both programs. Hopefully, the companies involved will get together and find a solution for those members of the Dell user community whot like to occasionally scan our hardware components using the Dell SupportAssist program. Have a great day. Regards, -Phil
  25. @BLWalker I think that your issue might also be related to McAfee LiveSafe. According to a Moderator (jbilinski), in the Dell SupportAssist Forum, in reply to my topic there, he stated: Try also disabling or whitelisting the Dell SupportAssist program folders in McAfee. I don't use McAfee; my AV is Bitdefender. I hope this helps. Please let us know. Have a great day. Regards, -Phil
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