3.0.6.1469/1.0.75 Malware Protection Layer Failed to Start

[John A]

Started Win 10 Desktop today, Malwarebytes Malware Protection was off.  Tried to start it manually, got stuck on "Starting"

Restarted computer, all good.

MBAMSERVICE.zip

[1PW]

Hello @John A:

Please use @bdubrow's post at https://forums.malwarebytes.com/topic/190532-having-problems-using-malwarebytes-please-follow-these-steps/?do=findComment&comment=1072042 to fill in the remainder of the desired information that is quite valuable to developers/staffers.

Thank you for your patience and understanding.

[John A]

Brief description of the issue
Started Win 10 Desktop today, Malwarebytes Malware Protection was off.  Tried to start it manually, got stuck on "Starting". Restarted computer, all good.

Any screenshot(s) of error messages(s) or other incorrect behavior
None

If the system crashed (aka blue screen of death or BSOD), please include the error message
N/A

Details on how you encountered the bug and any steps that can be taken to reproduce it
Already covered, cannot reproduce

Do you get the same result more than once if you follow the same steps? Y/N
N

Obtain and post a copy of the Malwarebytes logs
See previous post

Create and obtain Farbar Recovery Scan Tool (FRST) logs
Will send by PM if requested, devs already have it from previous issues

Create and obtain an mb-check log:
Attached

MB-CheckResult.txt

[bdubrow]

Hi John--

Do you continue to see Malware Protection not starting after subsequent reboots?  Or was this a one-time occurrence?

 

[John A]

Happened once only so far.

[bdubrow]

Ok, thanks for confirming!

It seems like the reboot sorted the problem, so you shouldn't see it again.  Please let me know though if that's not the case.

[John A]

OK Shall do