general714 Posted December 12, 2016 ID:1079549 Share Posted December 12, 2016 Hi - PowerPoint will not open when being 'protected' by Malwarebytes 3.0. Works fine when protection is turned off. Word and other Office apps work fine... Link to post Share on other sites More sharing options...
tojong Posted December 12, 2016 ID:1079629 Share Posted December 12, 2016 Indeed, that's my problem, too. Powerpoint 2016 doesn't start. Impossible! MBAM 3 should remain in beta status, until all bugs are solved!! Link to post Share on other sites More sharing options...
Staff Ried Posted December 12, 2016 Staff ID:1079662 Share Posted December 12, 2016 Will PowerPoint work if you turn off the Anti-Exploit Protection? Link to post Share on other sites More sharing options...
Acrobaze Posted December 13, 2016 ID:1079942 Share Posted December 13, 2016 Hi, The same problem. PP works fine with the AE prorection turned off. Link to post Share on other sites More sharing options...
Staff Rsullinger Posted December 13, 2016 Staff ID:1079960 Share Posted December 13, 2016 Hello Everyone, I want to have you collect a few logs for me. First I want to have you collect two logs from these directories: C:\ProgramData\Malwarebytes\MBAMService\mbae-default.txt C:\ProgramData\Malwarebytes\MBAMService\logs\MBAMSERVICE.txt The directory is hidden by default so you might have to click on "View -> Hidden items" in Explorer to see it. There is also a post here from Microsoft on how to do this for the more recent OS: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files Along with that we want to collect some more information from the computer to see what else is installed. We want to rule out any conflicts. To do this: 1: Please download FRST from the link below and save it to your desktop: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ 2: Double-click the purple FRST icon to run the program. Click Yes when the disclaimer appears. 3: Click the Scan button 4: When the scan has finished, it will make 2 log files in the same directory the tool is run, FRST.txt and Addition.txt. Please attach both files in your reply. Link to post Share on other sites More sharing options...
Acrobaze Posted December 13, 2016 ID:1080030 Share Posted December 13, 2016 Hello Rsullinger, Here are the files. I do not know if it will really help. This program should have returned beta. FRST.txt Addition.txt MBAMSERVICE.LOG Link to post Share on other sites More sharing options...
John L. Galt Posted December 13, 2016 ID:1080036 Share Posted December 13, 2016 (edited) I'll add my O365 install to my VM and test it there and if I have issues, I'll post the relevant files as well. Edited December 14, 2016 by John L. Galt Link to post Share on other sites More sharing options...
Acrobaze Posted December 14, 2016 ID:1080080 Share Posted December 14, 2016 Hi John, I guess the solution will be: leave it unchecked and wait for the solution that will come soon. Isn't it ? Link to post Share on other sites More sharing options...
Staff Rsullinger Posted December 14, 2016 Staff ID:1080107 Share Posted December 14, 2016 Hey Acrobaze, Can you happen to grab the C:\ProgramData\Malwarebytes\MBAMService\mbae-default.txt log as well? I am not seeing it attached with the other logs. Link to post Share on other sites More sharing options...
Acrobaze Posted December 14, 2016 ID:1080192 Share Posted December 14, 2016 Here is the file. Thank you. mbae-default.log Link to post Share on other sites More sharing options...
Staff Rsullinger Posted December 14, 2016 Staff ID:1080327 Share Posted December 14, 2016 Hello Acrobaze, I am going to send you a PM to get some debug logging for mbae. I want to get this information over to our development team. Link to post Share on other sites More sharing options...
John L. Galt Posted December 14, 2016 ID:1080447 Share Posted December 14, 2016 (edited) @Rsullinger - Just finished installing Office 365 Home & Family (had a spare install left) on a VM with the following details: Host: Windows 10 x64 Pro Insider Preview build 14986 Guest: Windows 10 x64 Pro Insider Preview build 14986 MB3: licensed Premium version (all protections enabled) Here is what I found. (I'll update this post as I install other versions and keep testing). Installing Office365 x64 version 1610 [PowerPoint Version 1610 (build 7466.2038)] Causes 0 issues Updating to Powerpoint x64 version 1611 (build 7571.2075) Causes PowerPoint to not load unless AE protection for PP is disabled. Updating to PowerPoint x64 Version 1612 (build 7628.1000) Causes PowerPoint to not load unless AE protection for PP is disabled. Installing Office365 x86 version 1610 [PowerPoint Version 1610 (build 7466.2038)] Causes 0 issues Updating to Powerpoint x86 version 1611 (build 7571.2075) Causes PowerPoint to not load unless AE protection for PP is disabled. Updating to PowerPoint x86 Version 1612 (build 7628.1000) Causes PowerPoint to not load unless AE protection for PP is disabled. Attached is the service log. MBAMSERVICE_VM.zip Edited December 15, 2016 by John L. Galt Fixed typos, added attachment Link to post Share on other sites More sharing options...
Acrobaze Posted December 15, 2016 ID:1080653 Share Posted December 15, 2016 20 hours ago, Rsullinger said: Hello Acrobaze, I am going to send you a PM to get some debug logging for mbae. I want to get this information over to our development team. Hello, Must say that I was surprised.... I'm not a beta user, and uninstall, install other stuff, then uninstall and reinstall...is not my job. It's YOUR job. If you aren't able, then don't sell an incomplete program. Link to post Share on other sites More sharing options...
Acrobaze Posted December 15, 2016 ID:1080665 Share Posted December 15, 2016 16 hours ago, John L. Galt said: @Rsullinger - Just finished installing Office 365 Home & Family (had a spare install left) on a VM with the following details: Host: Windows 10 x64 Pro Insider Preview build 14986 Guest: Windows 10 x64 Pro Insider Preview build 14986 MB3: licensed Premium version (all protections enabled) Here is what I found. (I'll update this post as I install other versions and keep testing). Installing Office365 x64 version 1610 [PowerPoint Version 1610 (build 7466.2038)] Causes 0 issues Updating to Powerpoint x64 version 1611 (build 7571.2075) Causes PowerPoint to not load unless AE protection for PP is disabled. Updating to PowerPoint x64 Version 1612 (build 7628.1000) Causes PowerPoint to not load unless AE protection for PP is disabled. Installing Office365 x86 version 1610 [PowerPoint Version 1610 (build 7466.2038)] Causes 0 issues Updating to Powerpoint x86 version 1611 (build 7571.2075) Causes PowerPoint to not load unless AE protection for PP is disabled. Updating to PowerPoint x86 Version 1612 (build 7628.1000) Causes PowerPoint to not load unless AE protection for PP is disabled. Attached is the service log. MBAMSERVICE_VM.zip Have to add : - Office 2010 pro plus installed (As a teacher, I had it free, and I kept it for "Publisher"), just updated in the morning. PP2010 works fine even with powerpnt.exe disabled.... - Just updated "Office 2016 family and students"...7.0.7571.7063. (32 bits)...and of course : the same, doesn't work. Link to post Share on other sites More sharing options...
John A Posted December 15, 2016 ID:1080761 Share Posted December 15, 2016 Powerpoint 2016 works fine on my computers Link to post Share on other sites More sharing options...
John L. Galt Posted December 15, 2016 ID:1080764 Share Posted December 15, 2016 What version do you have installed, John? Link to post Share on other sites More sharing options...
John A Posted December 15, 2016 ID:1080770 Share Posted December 15, 2016 Powerpoint 2016 16.0.4456.1003 32 bit and 64 bit Link to post Share on other sites More sharing options...
John L. Galt Posted December 15, 2016 ID:1080771 Share Posted December 15, 2016 (edited) Much older versions than current. Whatever you do, I'd advse not updating Office - if you get to the versions I listed above, you might start having the same issues. Edited December 15, 2016 by John L. Galt Link to post Share on other sites More sharing options...
John A Posted December 15, 2016 ID:1080772 Share Posted December 15, 2016 OK I wasn't sure. Thanks Link to post Share on other sites More sharing options...
Staff Rsullinger Posted December 15, 2016 Staff ID:1080783 Share Posted December 15, 2016 20 hours ago, John L. Galt said: @Rsullinger - Just finished installing Office 365 Home & Family (had a spare install left) on a VM with the following details: Host: Windows 10 x64 Pro Insider Preview build 14986 Guest: Windows 10 x64 Pro Insider Preview build 14986 MB3: licensed Premium version (all protections enabled) Here is what I found. (I'll update this post as I install other versions and keep testing). Installing Office365 x64 version 1610 [PowerPoint Version 1610 (build 7466.2038)] Causes 0 issues Updating to Powerpoint x64 version 1611 (build 7571.2075) Causes PowerPoint to not load unless AE protection for PP is disabled. Updating to PowerPoint x64 Version 1612 (build 7628.1000) Causes PowerPoint to not load unless AE protection for PP is disabled. Installing Office365 x86 version 1610 [PowerPoint Version 1610 (build 7466.2038)] Causes 0 issues Updating to Powerpoint x86 version 1611 (build 7571.2075) Causes PowerPoint to not load unless AE protection for PP is disabled. Updating to PowerPoint x86 Version 1612 (build 7628.1000) Causes PowerPoint to not load unless AE protection for PP is disabled. Attached is the service log. MBAMSERVICE_VM.zip Hey John, Do you mind getting the C:\ProgramData\Malwarebytes\MBAMService\mbae-default.log file as well after you reproduced the issue? I am having our development team looking into this with the information you provided and they will need that log as well. Link to post Share on other sites More sharing options...
John L. Galt Posted December 15, 2016 ID:1080785 Share Posted December 15, 2016 1 minute ago, Rsullinger said: Hey John, Do you mind getting the C:\ProgramData\Malwarebytes\MBAMService\mbae-default.log file as well after you reproduced the issue? I am having our development team looking into this with the information you provided and they will need that log as well. I used the same VM to test uninstalling it, so I'm not sure if those logs are still there or not. I can reinstall Office and generate a new set of logs, give me some time. Link to post Share on other sites More sharing options...
John A Posted December 15, 2016 ID:1080791 Share Posted December 15, 2016 49 minutes ago, John L. Galt said: Much older versions than current. Whatever you do, I'd advse not updating Office - if you get to the versions I listed above, you might start having the same issues. I had no plans to upgrade Office Link to post Share on other sites More sharing options...
John L. Galt Posted December 15, 2016 ID:1080823 Share Posted December 15, 2016 (edited) 2 hours ago, Rsullinger said: Hey John, Do you mind getting the C:\ProgramData\Malwarebytes\MBAMService\mbae-default.log file as well after you reproduced the issue? I am having our development team looking into this with the information you provided and they will need that log as well. I did it all again starting with the base x64 install of Office 365 Home Premium. PowerPoint 16.0.7426.1015 x64 = OK PowerPoint 16.0.7571.7063 x64 = Not OK PowerPoint 16.0.7628.1000 x64 = Not OK I'm attaching both logs again as this is a fresh copy of MB3 installed, and the previous log will (probably) no longer apply. MBAMSERVICE_logs.zip Edited December 15, 2016 by John L. Galt Link to post Share on other sites More sharing options...
Staff Rsullinger Posted December 15, 2016 Staff ID:1080833 Share Posted December 15, 2016 Hello John, Thank you for the logs. I will get this over to our team right away! Link to post Share on other sites More sharing options...
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