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Help with yourconnectivity

AccettoreQ

By AccettoreQ
in Resolved Malware Removal Logs

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AccettoreQ

AccettoreQ

Posted
Posted

Hi guys,

I'm Matteo, an italian user. I have seen that in this forum there are many discussion about yourconnectivity. If i am here, is because I need help with this "virus" (i don't know if it is really a virus). I don't have found any solution in italian, so I am trying to ask help here, I think there are good users that could help me. Sorry for my english, I know it is not very good, however if you don'tunderstand something please ask me, I will try to explain better.

Let's go explain my problem step by step:

- Since two days I have seen that, when I open mt Google Chrome from my Windows 10 PC there is not the starting page with Google, but with yourconnectivity.net;

- I try to remove all extension and tools, to uninstall some programs, to use spyhunter, but I don't have solved the problem;

- On some topic in thi forum I have read that some users use JRT to remove yourconnectivity. I have used this app, and now, when i open my Chrome, I have the starting page with Google, but there is "Searching Bar" that is the same of yourconnectivity . To confirm me that the problem has not been solved, sometimes open me some pages that invite to do sexonline o easy-money (obviously, this pages were opened also when yourconnectivity was my starting page, this is why I think that the problem has not been solved).

Hope to find your help, I am alvailable to any axplanation.

Dear,

Matteo.

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kevinf80

kevinf80

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Posted

Hello Matteo and welcome to Malwarebytes,

My screen name is kevinf80, i`m here to help clean up your system. Make sure to run all scans from accounts with Administrator status, continue as follows please:

Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good...

Change the download folder setting in the default Browser so all tools we may use are saved to the Desktop:

user posted imageGoogle Chrome - Click the "Customize and control Google Chrome" button in the upper right-corner of the browser. user posted image
Choose Settings. at the bottom of the screen click the
"Show advanced settings..." link. Scroll down to find the Downloads section and click the Change... button. Select your desktop and click OK.

user posted imageMozilla Firefox - Click the "Open Menu" button in the upper right-corner of the browser. user posted image Choose Options. In the downloads section, click the Browse button, click on the Desktop folder and the click the "Select Folder" button. Click OK to get out of the Options menu.

user posted imageInternet Explorer - Click the Tools menu in the upper right-corner of the browser. user posted image Select View downloads. Select the Options link in the lower left of the window. Click Browse and select the Desktop and then choose the Select Folder button. Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen.
NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop.

user posted imageChange default download folder location in Edge -Boot to a user account with admin status, select start > file explorer > right click on "Downloads" folder and select "Properties"

In the new window select "Location" tab > clear the text field box and type in or copy/paste %userprofile%\Desktop > select "Apply" then "OK"

Be aware you are not changing the Browser download folder location, you are changing the user’s download directory location.....

Next,

Follow the instructions in the following link to show hidden files:

http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/

Next,

Download RKill from here: http://www.bleepingcomputer.com/download/rkill/

There are three buttons to choose from with different names on, select the first one and save it to your desktop.
 
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7/8/10, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • A log pops up at the end of the run. This log file is located at C:\rkill.log. Please post this in your next reply.
  • If you do not see the black box flash on the screen delete the icon from the desktop and go back to the link for the download, select the next button and try to run the tool again, continue to repeat this process using the remaining buttons until the tool runs. You will find further links if you scroll down the page with other names, try them one at a time.
  • If the tool does not run from any of the links provided, please let me know.


Next,

Please open Malwarebytes Anti-Malware.
 
  • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
  • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete Apply Actions to any found entries.
  • Wait for the prompt to restart the computer to appear (if applicable), then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.


To get the log from Malwarebytes do the following:
 
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have three options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
    XML file (*.xml) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
     
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…



If Malwarebytes is not installed follow these instructions first:

Download Malwarebytes Anti-Malware to your desktop.
  • Double-click mbam-setup and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:
  • Launch Malwarebytes Anti-Malware
  • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
  • Click Finish. Follow the instructions above....


Next,

Download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach those logs to your reply.


Let me see those logs in your reply...

Thank you,

Kevin...

.

 

 

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AccettoreQ

AccettoreQ

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Hi Kevin,

I'm sorry if my reply arrives late, I hope to find however some help.

I attach all the log in this reply. 

In the history of Malwarebytes Anti-Malware I have a Log Protection and a Log Scan. I paste both in this answer, and I attach however both the log in .txt format. 

If I have made some step in a wrong way, please say it to me.

Log Protection:

Malwarebytes Anti-Malware
www.malwarebytes.org


Protection, 29/09/2016 21:50, SYSTEM, DESKTOP-PGE6OKT, Protection, Malware Protection, Starting, 
Protection, 29/09/2016 21:50, SYSTEM, DESKTOP-PGE6OKT, Protection, Malware Protection, Started, 
Protection, 29/09/2016 21:50, SYSTEM, DESKTOP-PGE6OKT, Protection, Malicious Website Protection, Starting, 
Protection, 29/09/2016 21:50, SYSTEM, DESKTOP-PGE6OKT, Protection, Malicious Website Protection, Started, 
Detection, 29/09/2016 21:50, SYSTEM, DESKTOP-PGE6OKT, Protection, Malicious Website Protection, Domain, 146.148.46.20, www.liveadexchanger.com, 53014, Outbound, C:\Program Files (x86)\Google\Chrome\Application\chrome.exe, 
Detection, 29/09/2016 21:50, SYSTEM, DESKTOP-PGE6OKT, Protection, Malicious Website Protection, Domain, 146.148.46.20, www.liveadexchanger.com, 53014, Outbound, C:\Program Files (x86)\Google\Chrome\Application\chrome.exe, 
Detection, 29/09/2016 21:50, SYSTEM, DESKTOP-PGE6OKT, Protection, Malicious Website Protection, Domain, 146.148.46.20, www.liveadexchanger.com, 53015, Outbound, C:\Program Files (x86)\Google\Chrome\Application\chrome.exe, 
Update, 29/09/2016 21:50, SYSTEM, DESKTOP-PGE6OKT, Manual, Remediation Database, 2016.2.12.1, 2016.9.21.1, 
Update, 29/09/2016 21:50, SYSTEM, DESKTOP-PGE6OKT, Manual, Rootkit Database, 2016.2.8.1, 2016.9.26.2, 
Update, 29/09/2016 21:50, SYSTEM, DESKTOP-PGE6OKT, Manual, IP Database, 2016.2.8.1, 2016.9.28.1, 
Update, 29/09/2016 21:50, SYSTEM, DESKTOP-PGE6OKT, Manual, Domain Database, 2016.2.16.8, 2016.9.29.1, 
Update, 29/09/2016 21:51, SYSTEM, DESKTOP-PGE6OKT, Manual, Malware Database, 2016.2.16.6, 2016.9.29.11, 
Protection, 29/09/2016 21:51, SYSTEM, DESKTOP-PGE6OKT, Protection, Refresh, Starting, 
Protection, 29/09/2016 21:51, SYSTEM, DESKTOP-PGE6OKT, Protection, Malicious Website Protection, Stopping, 
Protection, 29/09/2016 21:51, SYSTEM, DESKTOP-PGE6OKT, Protection, Malicious Website Protection, Stopped, 
Protection, 29/09/2016 21:51, SYSTEM, DESKTOP-PGE6OKT, Protection, Refresh, Success, 
Protection, 29/09/2016 21:51, SYSTEM, DESKTOP-PGE6OKT, Protection, Malicious Website Protection, Starting, 
Protection, 29/09/2016 21:51, SYSTEM, DESKTOP-PGE6OKT, Protection, Malicious Website Protection, Started, 
Detection, 29/09/2016 22:11, SYSTEM, DESKTOP-PGE6OKT, Protection, Malicious Website Protection, Domain, 146.148.46.20, www.liveadexchanger.com, 53377, Outbound, C:\Program Files (x86)\Google\Chrome\Application\chrome.exe, 
Detection, 29/09/2016 22:11, SYSTEM, DESKTOP-PGE6OKT, Protection, Malicious Website Protection, Domain, 146.148.46.20, www.liveadexchanger.com, 53377, Outbound, C:\Program Files (x86)\Google\Chrome\Application\chrome.exe, 
Detection, 29/09/2016 22:11, SYSTEM, DESKTOP-PGE6OKT, Protection, Malicious Website Protection, Domain, 146.148.46.20, www.liveadexchanger.com, 53378, Outbound, C:\Program Files (x86)\Google\Chrome\Application\chrome.exe, 
Scan, 29/09/2016 22:26, SYSTEM, DESKTOP-PGE6OKT, Manual, Inizio: 29/09/2016 21:56, Durata: 28 min 1 14 sec, Ricerca elementi nocivi, Completata, 3 malware rilevati, 2 "non-malware" rilevati, 
Protection, 29/09/2016 22:28, SYSTEM, DESKTOP-PGE6OKT, Protection, Malware Protection, Starting, 
Protection, 29/09/2016 22:28, SYSTEM, DESKTOP-PGE6OKT, Protection, Malware Protection, Started, 
Protection, 29/09/2016 22:28, SYSTEM, DESKTOP-PGE6OKT, Protection, Malicious Website Protection, Starting, 
Protection, 29/09/2016 22:28, SYSTEM, DESKTOP-PGE6OKT, Protection, Malicious Website Protection, Started, 

(end)

 

Log Scan:

Malwarebytes Anti-Malware
www.malwarebytes.org

Data scansione: 29/09/2016
Ora scansione: 21:56
File di log: 
Amministratore: Sì

Versione: 2.2.1.1043
Database malware: v2016.09.29.11
Database rootkit: v2016.09.26.02
Licenza: Periodo di prova
Protezione da malware: Attivata
Protezione da siti web nocivi: Attivata
Auto-protezione: Disattivata

SO: Windows 10
CPU: x64
File system: NTFS
Utente: mcorr

Tipo di scansione: Ricerca elementi nocivi
Risultati: Completata
Elementi analizzati: 369715
Tempo impiegato: 28 min, 14 sec

Memoria: Attivata
Esecuzioni automatiche: Attivata
File system: Attivata
Archivi compressi: Attivata
Rootkit: Attivata
Euristiche: Attivata
PUP: Attivata
PUM: Attivata

Processi: 0
(Nessun elemento nocivo rilevato)

Moduli: 0
(Nessun elemento nocivo rilevato)

Chiavi di registro: 0
(Nessun elemento nocivo rilevato)

Valori di registro: 2
HackTool.AutoConfigURL.PrxySvrRST, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\NLASVC\PARAMETERS\INTERNET\MANUALPROXIES, 0http://nonblocks.com/wpad.dat?e9297a17f9abf76304d61e96b0c9c41d17136324, In quarantena, [47a88ee93466f0460900c71791731de3]
Hijack.AutoConfigURL.PrxySvrRST, HKU\S-1-5-21-594878467-2407121307-1913533576-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|AutoConfigURL, http://nonblocks.com/wpad.dat?e9297a17f9abf76304d61e96b0c9c41d17136324, In quarantena, [b33c354214863303b94c459904002fd1]

Dati di registro: 0
(Nessun elemento nocivo rilevato)

Cartelle: 0
(Nessun elemento nocivo rilevato)

File: 3
Adware.FileFinder, C:\Users\mcorr\Downloads\Wsservice_Crk_1.4.2_downloader.exe, In quarantena, [e10e95e27228b87ecc7b4d9424e0639d], 
PUP.Optional.YourConnectivity.ShrtCln, C:\Users\mcorr\AppData\Local\Google\Chrome\User Data\Default\Preferences, Buono: (), Nocivo (yourconnectivity.net), Sostituito,[00ef7304fc9ebc7abb4e4dad9c6855ab]
PUP.Optional.YourConnectivity.ShrtCln, C:\Users\Università\AppData\Local\Google\Chrome\User Data\Default\Preferences, Buono: (), Nocivo (yourconnectivity.net), Sostituito,[618e0e69bddd0630db2eb248e81ce41c]

Settori fisici: 0
(Nessun elemento nocivo rilevato)


(end)

 

Dear, 

Matteo.

Rkill.txt

MBAWLogProtection.txt

MBAWLogScan.txt

FRST.txt

Addition.txt

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kevinf80

kevinf80

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Posted (edited)
Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

user posted imageScan with ZOEK

Please download ZOEK by Smeenk from here: http://hijackthis.nl/smeenk/ and save it to your desktop (preferred version is the *.exe one)

*.exe Mirror http://smeenk.247fixes.com/Tools/zoek.exe

Temporary disable your AntiVirus and AntiSpyware protection - instructions here or here
 
  • Right-click on user posted image icon and select user posted image Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:

  

createsrpoint;
autoclean;
emptyclsid;
emptyalltemp;
ipconfig /flushdns >>"%temp%\log.txt";b
iedefaults;
FFdefaults;
CHRdefaults;[/code
  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)


Please include its content in your next reply. Don't forget to re-enable security software!

Next,

Download Sophos Free Virus Removal Tool and save it to your desktop.
 
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program
  • If no threats were found please confirm that result....


Let me see those logs, tell me if there are any remaining issues or concerns...

Thank you,

Kevin

 

Edited by kevinf80
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AccettoreQ

AccettoreQ

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Don't worry Kevin!

I have followed your instruction, and I attach here all the log. The scan of Sophos Free Virus Removal Tool takes all the night, and at the end say that no threats have been found. I however attach you a screen.

Let me know if something is wrong, please. 

How I have to proceed now?

Dear, Matteo. 

Fixlog.txt

zoek-results.txt

SophosResult.png

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AccettoreQ

AccettoreQ

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Now no pages that spokes about sex or money open in my broswer, and also a "searching bar" (that was appeared with youconnectivity) like to be disappeared.

So now the malware has been removed totally from my PC?

Which software do you advice to protect my PC?

Lastly, can I delete all the software and tool to remove yourconnectivity from my PC?

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kevinf80

kevinf80

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Posted
Good to hear your system has improved and malware is gone. All we need to do now is remove tools that we used etc....

Uninstall Sophos AV via Programs and Features..

Next,

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

If your security program alerts to Delfix either, accept the alert or turn your security off.

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:

 
  • Remove disinfection tools <----- this will remove tools we have used.
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
  • Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection


Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image

 

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AdvancedSetup

AdvancedSetup

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Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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