Sylvan Posted June 22, 2016 ID:1046906 Share Posted June 22, 2016 Hi I have an infection and I’m not quite sure of what it is as so far I've failed to deal with it. I would really appreciate some help. As far as I’m aware it started on 15/06 and I’m not sure what brought it as I had not downloaded any programs that day. Except for some PDFs and a Firefox update –if it was the latter it genuinely looked like a Firefox update. After rebooting I got the yourtv.lnk hijack. Windows Defender did not detect it, nor has detected any of the associated malware. I looked up on how to deal with yourtv.lnk following the advise from bleepingcomputer.com and managed to get rid of it, only until I rebooted, then it came back. While dealing with the above mbam detected the following malware I also run Rkill. Every time rkill runs it kills the following process dxnbdkv.exe This file keeps coming back. Supposedly it is located in c:\ProgramData, but I cannot see it there as a hidden file. I found it on the task manager and disabled it but I guess it will probably come back after rebooting. Note the greyed out file location and properties. I have also run Adaware which has identified the same process dxnbdkv.exe as Trojan agent BOZV Once again the location where Adaware found it is c:\ ProgramData\ dxnbdkv \ dxnbdkv.exe, and yet when looking at the files there it does not appear on the list. It looks to me that although I manage to clean up the system every time I reboot something activates it again. I have uninstalled Firefox so obviously what comes up as Mozilla is not it. It’s driving me bonkers and I’m running out of ideas. Link to post Share on other sites More sharing options...
kevinf80 Posted June 22, 2016 ID:1046907 Share Posted June 22, 2016 Hello Sylvan and welcome to Malwarebytes, Run the following and post the two produced logs... Download Farbar Recovery Scan Tool and save it to your desktop.Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans" Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Thank you, Kevin.... Link to post Share on other sites More sharing options...
Sylvan Posted June 23, 2016 Author ID:1046966 Share Posted June 23, 2016 Morning Kevin Here are the Farbar logs. FRST_23-06-2016_06-44-42.txt Addition_23-06-2016_06-44-42.txt I've also attached mbam logs as of 15/06 and 22/06 -I thought I'd done it on the first post, oops mbam.22.06.txt mbam.15.06.txt Also I forgot to mention that yesterday morning my pc got extremely slow at around 9am Adaware has supposedly deleted dxnbdkv.exe, however I haven't rebooted as yet, I don't want to in case it comes back. Was that the clever or dumb thing to do? Ta Gaby Link to post Share on other sites More sharing options...
kevinf80 Posted June 23, 2016 ID:1047005 Share Posted June 23, 2016 Thanks for the logs Gaby, Continue as follows.... Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Run FRST and press the Fix button just once and wait. The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply. Go here: https://www.zemana.com/Download download and install Zemana Anti-malware. Allow a shortcut to be saved to your Desktop.. The tool will be active with a 15 day trial.... Right click on Zemana Antimalware and select "Run as Administrator" From the GUI select "Settings" In the new window Select 1. Updates, when complete Select 2. Real Time Protection. In the next window make sure 1. all boxes are checkmarked and the action is "Quarantine" and then " 2. Select the home icon. In the new window select "Scan" When the scan completes check each found entry (if any). For "Suspicious Browser Settings" choose REPAIR for all other entries choose QUARANTINE then select the "Next" tab The action complete window will open, from there select the "Back" tab. That will take you back to the home screen... On that screen select the "Reports" tab. (Looks like 3 chimneys) On that screen select and highlite the scan details line, then select "Open Report" Copy and paste that log to your reply... Next, Download Sophos Free Virus Removal Tool and save it to your desktop. Double click the icon and select Run Click Next Select I accept the terms in this license agreement, then click Next twice Click Install Click Finish to launch the program Once the virus database has been updated click Start Scanning If any threats are found click Details, then View log file... (bottom left hand corner) Copy and paste the results in your reply Close the Notepad document, close the Threat Details screen, then click Start cleanup Click Exit to close the program If no threats were found please confirm that result.... Let me see those logs, also give an update on any remaining issues or concerns.... Thank you, Kevin... Fixlist.txt Link to post Share on other sites More sharing options...
Sylvan Posted June 23, 2016 Author ID:1047199 Share Posted June 23, 2016 Hi Kevin Apologies for the delay. Here are the FRST tool logs Both Zemana and Sofos' scans were clear. It looks promising. I notice that dxnbdkv.exe has disappeared from the task manager start up processes. I will install Firefox now and report back Addition_23-06-2016_11-35-15.txt FRST_23-06-2016_11-35-15.txt Gaby Link to post Share on other sites More sharing options...
kevinf80 Posted June 23, 2016 ID:1047203 Share Posted June 23, 2016 Where is the log from the FRST fix, is named Fixlog.txt You`ve posted the logs from a scan..... FRST logs are saved here: C:\FRST\Logs Link to post Share on other sites More sharing options...
Sylvan Posted June 23, 2016 Author ID:1047258 Share Posted June 23, 2016 Spoiler Quarantine.log Hi Kevin Here are the missing logs. FRST Fixlog_23-06-2016_11-39-55.txt Zemana 2016.06.23-11.53.26-i2-t92-d0.txt I have also attached the initial infection logs by Malwarebytes for info mbam.15.06.txt and Adaware Quarantine.log Quarantine.log Gaby SophosVirusRemovalTool.log Link to post Share on other sites More sharing options...
kevinf80 Posted June 24, 2016 ID:1047311 Share Posted June 24, 2016 Hello Gaby, What is the current status of the operating system, is it responding as expected, do you have any remaining issues or concerns... Regards, Kevin..... Link to post Share on other sites More sharing options...
Sylvan Posted June 24, 2016 Author ID:1047354 Share Posted June 24, 2016 Hi Kevin I've just logged in and so far I have not had any issues. I will perform a manual scan in a couple of minutes but it all looked good last night and today so far. Gaby Link to post Share on other sites More sharing options...
kevinf80 Posted June 24, 2016 ID:1047370 Share Posted June 24, 2016 Thanks for the update, run the following to clean up.... To UNinstall Zemana and Sophos use the following: Download GeekUninstaller from here: http://www.geekuninstaller.com/download (Choose free version) Save Geek.zip to your Desktop. (Visit the Home page at that link for necessary information) Extract Geek Uninstaller and save to your Desktop. There is no need to install, the executable is portable and can also be run from a USB if required. Run the tool, the main GUI will populate with installed programs list, Left click on Program name to highlight that entry. Select Action from the Menu bar, then Uninstall from there follow the prompts. If Uninstall fails open the "Action" menu one more time and use "Force Removal" option Next, Download "Delfix by Xplode" and save it to your desktop. Or use the following if first link is down:"Delfix link mirror" If your security program alerts to Delfix either, accept the alert or turn your security off. Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator Make Sure the following items are checked: Remove disinfection tools Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created. Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection Now click on "Run" and wait patiently until the tool has completed. The tool will create a log when it has completed. We don't need you to post this. Any remnant files/logs from tools we have used can be deleted… Next, Read the following links to fully understand PC Security and Best Practices, you may find them useful....Answers to Common Security Questions and best PracticesDo I need a Registry Cleaner? Take care and surf safe Kevin... Link to post Share on other sites More sharing options...
Sylvan Posted June 24, 2016 Author ID:1047419 Share Posted June 24, 2016 Hi Kevin I'm happy to report that both Sophos and Zemana have run negative reports. Sounds squeeky clean to me Thank you kindly for your help with this issue. All the very best Gaby Link to post Share on other sites More sharing options...
kevinf80 Posted June 24, 2016 ID:1047420 Share Posted June 24, 2016 Cheers Gaby, it was a pleasure to work with you.... Regards, Kevin... Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 30, 2016 Root Admin ID:1048461 Share Posted June 30, 2016 Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
Recommended Posts