t060144 Posted May 17, 2016 ID:1040365 Share Posted May 17, 2016 I downloaded a file and got a malware. I used Malwarebytes removal software already but there is seem to be one malware that it couldn't remove. It changes my google chrome homepage and I tried uninstalling but doesn't work. Its called yessearches. Some help please?! Link to post Share on other sites More sharing options...
kevinf80 Posted May 17, 2016 ID:1040368 Share Posted May 17, 2016 Hello and welcome to Malwarebytes, My screen name is kevinf80, i`m here to help clean up your system, continue as follows please: Download RKill from here: http://www.bleepingcomputer.com/download/rkill/ There are three buttons to choose from with different names on, select the first one and save it to your desktop. Double-click on the Rkill desktop icon to run the tool. If using Vista or Windows 7/8/10, right-click on it and Run As Administrator. A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully. A log pops up at the end of the run. This log file is located at C:\rkill.log. Please post this in your next reply. If you do not see the black box flash on the screen delete the icon from the desktop and go back to the link for the download, select the next button and try to run the tool again, continue to repeat this process using the remaining buttons until the tool runs. You will find further links if you scroll down the page with other names, try them one at a time. If the tool does not run from any of the links provided, please let me know. Next, Please open Malwarebytes Anti-Malware. On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits". Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button. A Threat Scan will begin. When the scan is complete Apply Actions to any found entries. Wait for the prompt to restart the computer to appear (if applicable), then click on Yes. After the restart once you are back at your desktop, open MBAM once more. To get the log from Malwarebytes do the following: Click on the History tab > Application Logs. Double click on the scan log which shows the Date and time of the scan just performed. Click Export > From export you have three options:Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your replyText file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to replyXML file (*.xml) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply… If Malwarebytes is not installed follow these instructions first: Download Malwarebytes Anti-Malware to your desktop. Double-click mbam-setup and follow the prompts to install the program. At the end, be sure a checkmark is placed next to the following: Launch Malwarebytes Anti-Malware A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program. Click Finish. Follow the instructions above.... Next, Download Farbar Recovery Scan Tool and save it to your desktop.Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans" Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach those logs to your reply. Let me see those logs in your reply... Thank you, Kevin... Link to post Share on other sites More sharing options...
t060144 Posted May 18, 2016 Author ID:1040578 Share Posted May 18, 2016 Here are the logs Addition.txt FRST.txt Malwarebytesz_log.txt Rkill.txt Link to post Share on other sites More sharing options...
kevinf80 Posted May 18, 2016 ID:1040589 Share Posted May 18, 2016 Thanks for those logs, continue as follows: Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Run FRST and press the Fix button just once and wait. The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply. Next, Download AdwCleaner by Xplode onto your Desktop. Double click on Adwcleaner.exe to run the tool. Click on the Scan in the Actions box Please wait fot the scan to finish.. When "Waiting for action.Please uncheck elements you want to keep" shows in top line.. Click on the Cleaning box. Next click OK on the "Closing Programs" pop up box. Click OK on the Information box & again OK to allow the necessary reboot After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed... Next, Please download Junkware Removal Tool to your desktop. Shut down your protection software now to avoid potential conflicts. (re-enable when done) Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator". The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system's specifications. On completion, a log (JRT.txt) is saved to your desktop and will automatically open. Post the contents of JRT.txt into your next message. Next, Go here: http://cdn10.zemana.com/AntiMalware/2.20.1.539/Zemana.AntiMalware.Setup.exe download and install Zemana Anti-malware. Allow a shortcut to be saved to your Desktop.. The tool will be active with a 15 day trial.... Right click on Zemana Antimalware and select "Run as Administrator" From the GUI select "Settings" In the new window Select 1. Updates, when complete Select 2. Real Time Protection. In the next window make sure 1. all boxes are checkmarked and the action is "Quarantine" and then " 2. Select the home icon. In the new window select "Scan" When the scan completes check each found entry (if any). For "Suspicious Browser Settings" choose REPAIR for all other entries choose QUARANTINE then select the "Next" tab The action complete window will open, from there select the "Back" tab. That will take you back to the home screen... On that screen select the "Reports" tab. (Looks like 3 chimneys) On that screen select and highlite the scan details line, then select "Open Report" Copy and paste that log to your reply... Next, Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop Ensure to get the correct version for your system.... 32 Bit version:https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en 64 Bit version:https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window In the "Scan Type" window, select Quick Scan Perform a scan and Click Finish when the scan is done. Retrieve the MSRT log as follows, and post it in your next reply: 1) Select the Windows key and R key together to open the "Run" function 2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:notepad c:\windows\debug\mrt.log The log will include log details for each time MSRT has run, we only need the most recent log by date and time.... Let me see those logs, also give an update on any remaining issues or concerns.... Thank you, Kevin... Link to post Share on other sites More sharing options...
t060144 Posted May 19, 2016 Author ID:1040758 Share Posted May 19, 2016 You didn't upload the fixlist.txt Link to post Share on other sites More sharing options...
kevinf80 Posted May 19, 2016 ID:1040774 Share Posted May 19, 2016 Apologies...... Fixlist.txt Link to post Share on other sites More sharing options...
t060144 Posted May 19, 2016 Author ID:1040817 Share Posted May 19, 2016 Fixlog.txt JRT.txt mrt.log Zermana Malware report.txt Link to post Share on other sites More sharing options...
kevinf80 Posted May 19, 2016 ID:1040822 Share Posted May 19, 2016 Did you run AdwCleaner... What is the current status of your operating system, do you have any remaining issues or concerns. Thank you, Kevin.... Link to post Share on other sites More sharing options...
t060144 Posted May 20, 2016 Author ID:1040971 Share Posted May 20, 2016 Oh yeah, about that. I accidently deleted the AdwCleaner log and when I scanned again, there weren't anymore issues. Anyways, there doesn't seem to be a problem anymore. Thanks for the help! Link to post Share on other sites More sharing options...
kevinf80 Posted May 20, 2016 ID:1040980 Share Posted May 20, 2016 Excellent, run the following to clean up... Download "Delfix by Xplode" and save it to your desktop. Or use the following if first link is down:"Delfix link mirror" If your security program alerts to Delfix either, accept the alert or turn your security off. Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator Make Sure the following items are checked: Remove disinfection tools Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created. Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection Now click on "Run" and wait patiently until the tool has completed. The tool will create a log when it has completed. We don't need you to post this. Any remnant files/logs from tools we have used can be deleted… Next, Read the following links to fully understand PC Security and Best Practices, you may find them useful....Answers to Common Security Questions and best PracticesDo I need a Registry Cleaner? Take care and surf safe Kevin... Link to post Share on other sites More sharing options...
t060144 Posted May 21, 2016 Author ID:1041136 Share Posted May 21, 2016 Thanks for your help on this matter! Link to post Share on other sites More sharing options...
kevinf80 Posted May 21, 2016 ID:1041217 Share Posted May 21, 2016 You`re very welcome..... Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 22, 2016 Root Admin ID:1041258 Share Posted May 22, 2016 Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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