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Hello and Welcome...

It's quite possible this is due to a malware infection, or perhaps a previous infection.  Lets get some logs to see if we can tell what's going on.

We would need more info on the system....

Please read the following and in your next reply ATTACH the 3 requested logs - Diagnostic Logs
(the three files should be CheckResults.txt, FRST.txt and Addition.txt)

Thank You,

Firefox

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