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False Positive - Pc-cleaner-setup.exe


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Hi Ian2016 and welcome to the Malwarebytes Support forums :)


After re-evaluating your software PC-cleaner we consider it still to be classified as a PUP (Potentially Unwanted Program).

Our collective reasoning for doing so are as follows.

#1 Bundling >> The supplied installer bundles a secondary software (Pre-checked for install).



#2 No free time limited trial or partial free functionabilty to allow a potential customer to make a valued decision with out first purchasing the product.All options when removal is selected lead to this.


#3 Dubious cleaning option in itself (System files) > Prefetch files to increase detection counts.

Please read here >> http://windows.microsoft.com/en-gb/windows-vista/what-is-the-prefetch-folder



The prefetch folder is self-maintaining, and there's no need to delete it or empty its contents. If you empty the folder, Windows and your programs will take longer to open the next time you turn on your computer.




#4 Exit program should mean exit and not another unsolicited attempt at targeting a purchase. When the software is exited in the taskbar the following window is created.

task bar exit.jpg

#5 Items placed on the computer by the installation of your software are listed as files that you want payment for removing.

This was confirmed by removing all available files that you would list for removal from my computer then installing your software only.

Install files in %TEMP%

temp files.jpg

When your software is installed it launches the system default browser to launch your webpage. In my case this is Google Chrome and in doing so you created files in my Chrome cache which you want payment to remove.


Google cache.jpg


#6 We have had numerous users who have submitted the software to us as unwanted.


As you can see this is a combination of check points/behaviours that compound and give us a reason for listing PC-Cleaner as PUP.


Please see our official listing criteria here and how to appeal if you disagree with our reason for listing your software.


If you are willing to address the above reasons for listing we would be happy to re-evaluate the software at such a time.


To close off one oddity we did find whilst re-evaluating the software was the use of the "Norton Secured" logo in some of your UI's whilst Norton/Symantec flag your file at VirusTotal as "PUA.Fixmypc"...very odd :)



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