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Ian2016

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  1. Hello Sirs,This is to inform you of a problem with Malwarebytes dectecting our product Tweakbit Driver Update as PUP (https://tweakbit.com/driver-updater/) I ask for your assistance in getting this issue resolved.We do know, that there is a lot of faulty software in this category in the market, and it can be hard for you to differentiate legitimate software from scammers. Below are the facts that could help.1. We guarantee 30 day refund, with no questions asked. This results in 100% customer satisfaction. If customers don't feel any benefits they will get the money back. There is the direct refund request form for users not noticing any improvements http://www.tweakbit.com/support/contact/?contact=1 2. We do not scare users, we do not say in the program that the found issues cause damage or smth like some other companies. We just say which drivers need updating and the degree of obsolescence (outdated - 2 months, old - 3-5 months, obsolete - 3-6 months, missing)3. We do driver updating in a safe manner: before any actions done, our product creates the system back-up (restore) point so users could return to the previous stage easily if something goes wrong with the new drivers. If needed, we help them to do it for free. We have a live chart support, free call phone support (USA and Canada), free email supportYou can download our product here: http://tweakbit.com/driver-updater/ and we can even give you the license key to test the product if you like.On the basis of the points above we kindly ask you stop flagging us as PUP asap.
  2. Hello Sirs, My name is Ian, a representative of TweakBit here. We've a got a false detection (PUP) by Malwarebytes concerning our product TweakBit FixMyPC (tweakbit.com/fix-my-pc/). We are aware of your general attitude towards this kind of software. We think these arguments will help you to make the balanced decision. 1. We do not have aggressive bundling like our competitors in the market. 2. Our product is not free and doesn't provide full functionality for free, only the issue scan, but we guarantee 30 day refund, with no questions asked. This results in 100% customer satisfaction. If customers don't feel any benefits they will get the money back. 3. Our product doesn't have only register cleaner, but several useful tools like Uninstall Manager (helps to get rid of hardly uninstallable software) and Tweak Manager (applies better system settings depending on your goals). 4. You may consider our software as digital snake oil, but this seems to you because like any other IT specialist you have a decent computer with relatively new hardware. But most of our target audience (90% of our customers) are elderly people with old PC hardware, small hard drive and RAM, and clogged OS. In their case, one alone registry cleaner does really help to improve the PC performance by 20-40%. 5. We do not scare users, we do not say in the program that the found issues cause damage or smth. We say that the issues found have a certain priority (low, medium, high) in the improvement potential. 6. We have a live chart support, free call phone support (USA and Canada), free email support and the direct refund request form for users not noticing any improvements http://www.tweakbit.com/support/contact/?contact=1 7. We are not worse than Norton Utilities or AVG TuneUP products which are not flagged as PUA by you. 8. We are a real GOLD application development partner of Microsoft and the trusted company by millions of users. You can download our product here: tweakbit.com/fix-my-pc/ and we can even give you the license key to test the product if you like On the basis of the points above we kindly ask you stop flagging us as PUA asap.
  3. Hello Sirs, Previously I reported the same false positive here. Now we have adressed all your arguments. 1. Bundling. We no longer have any bundling http://joxi.ru/GrqvgjqFND3dvm 2. No free time limited trial. Scanning is the only free functionality, but we don't find this practice unfair since we provide 30 day money back guarantee if a customer didn't like the product for any reason. As for automatically opening payment page, we have decided to give it up and in the newest builds there is no such thing. 3. Alarmist detections. Even a brand-new computer may have a number of issues because of the OS and new software installation (leftover temporary files, registry entries that were supposed to be deleted after program install or problems caused by outdated drivers that may come with devices or with pre-installed hardware). But the number of issues found on a brand-new PC is usually much smaller than what could be found on a 1-year old computer that hasn’t been maintained. Our software detects issues and automatically ranks them according to the probability of negative impact on PC performance. The automatic ranking algorithms are based on extensive analysis, but there is always a possibility that the same issue may receive a different ranking on a specific PC or from a particular person. Our software provides the option to review all detected items and form your own opinion of the severity of each issue. The similar results are always given our competitor's product, Norton Utilities, which is not flagged by you as PUP. We think they way detections presented in our software and Norton Utilities are quite similar. We call 'severe' issues which may affect PC performance and stability with a high probablility. Norton Utilities call these issues as 'High priority' which is quite similar in the meaning. Also, I would like to draw your attention to the fact that the number of 'severe' or 'high priority' issues found by both programs on the same computer are pretty close meaning our software does not exaggerate 4. As for the unsolicited nag, we have decided to give it up and in the newest builds there is no such thing. 5. MyWot. Our bad rating has occurred due to a competitors attack in the beginning of development if our brand. As you probably know, once your rating has been red on mywot, other evaluates also rate the site red, regardless of the fact whether they have had experience with our products or not, because being compliant with the crowd gives them more credibility as assessors. You can find more about mywot bias at http://dukeo.com/mywot-web-of-trust-review/ Anyway, now we are taking all measures to get us whitelisted in mywot, reporting fake reviews and asking the whole community for the re-evaluation. On the basis of the above information we would like to kindly ask you to stop flagging us as PUP.
  4. Hello Sirs, Previously I reported the same false positive here Having considered your points, we made several changes to our products to get whitelisted from the PUP category. Please consider our answers to your arguments and assist us in whitelisting. #1 Bundling We no longer have any bundling http://joxi.ru/GrqvgjqFND3dvm #2 Alarmist detections We think they way detections presented in our software and Norton Utilities are quite similar http://joxi.ru/8AnpVE8hq4DkEm. We call 'severe' issues which may affect PC performance and stability with a high probablility. Norton Utilities call these issues as 'High priority' which is quite similar in the meaning. Also, I would like to draw your attention to the fact that the number of 'severe' or 'high priority' issues found by both programs on the same computer are pretty close meaning our software does not exaggerate On the basis of the above information we would like to kindly ask you to stop flagging us as PUP.
  5. Hello Sirs, Previously I reported the same false positive here Having considered your points, we made several changes to our products to get whitelisted from the PUP category. Please consider our answers to your arguments and assist us in whitelisting. 1. Bundling. We may offer one additional product (our own product, not a third party one) as a bundle that is tailored to work together to ensure maximum synergy for keeping PC in a good condition. Also, in your criteria you mention containing malicious bundling, which is not our case as well. 2. No free time limited trial. Scanning is the only free functionality, but we don't find this practice unfair since we provide 30 day money back guarantee if a customer didn't like the product for any reason. As for automatically opening payment page, we have decided to give it up and in the newest builds there is no such thing. 3. Alarmist detections. Even a brand-new computer may have a number of issues because of the OS and new software installation (leftover temporary files, registry entries that were supposed to be deleted after program install or problems caused by outdated drivers that may come with devices or with pre-installed hardware). But the number of issues found on a brand-new PC is usually much smaller than what could be found on a 1-year old computer that hasn’t been maintained. Our software detects issues and automatically ranks them according to the probability of negative impact on PC performance. The automatic ranking algorithms are based on extensive analysis, but there is always a possibility that the same issue may receive a different ranking on a specific PC or from a particular person. Our software provides the option to review all detected items and form your own opinion of the severity of each issue. The similar results are always given our competitor's product, Norton Utilities, which is not flagged by you as PUP. 4. As for the unsolicited nag, we have decided to give it up and in the newest builds there is no such thing. 5. MyWot. Our bad rating has occurred due to a competitors attack in the beginning of development if our brand. As you probably know, once your rating has been red on mywot, other evaluates also rate the site red, regardless of the fact whether they have had experience with our products or not, because being compliant with the crowd gives them more credibility as assessors. You can find more about mywot bias at http://dukeo.com/mywot-web-of-trust-review/ Anyway, now we are taking all measures to get us whitelisted in mywot, reporting fake reviews and asking the whole community for the re-evaluation. On the basis of the above information we would like to kindly ask you to stop flagging us as PUP.
  6. Hi, developer of TweakBit here. We've a got a false detection by Malwarebytes (https://www.virustotal.com/ru/file/929fbd1d518353e252b9ba645a908b5413d0a3e2c26b5dc56b8f346e707a91ed/analysis/1458948487/). I added the .exe so you can hopefully confirm this, too. Thanks in advance and with best regards. fix-my-pc-setup.7z
  7. Hi, developer of TweakBit here. We've a got a false detection by Malwarebytes (https://www.virustotal.com/ru/file/66518e3c7a34b2d52d38982a4a9314f4cbbfca3c86403fa3b724fd759d50a60e/analysis/). I added the .exe so you can hopefully confirm this, too. Thanks in advance and with best regards. pc-cleaner-setup.7z
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