Topspin38 Posted March 22, 2016 Author ID:1027650 Share Posted March 22, 2016 If you feel that the problem has been corrected & my puter is safe, I just want to give you my sincere thanks for you help You guys are fantasic I will never be able to comprehend how you know all this. One question tho. I have noticed the last couple days that the Antimalwarebyte window is popping up just about every time I log on. Never did that before. Is that normal. Again Thanks a bunch Link to post Share on other sites More sharing options...
Topspin38 Posted March 22, 2016 Author ID:1027660 Share Posted March 22, 2016 (edited) I used to run this quite often but always had to pull it up. It is popping up all the time & says it is scanning As you can see, Judy who is quite familiar w/ the program, feels that this window should not be popping up automatically and when I try to close it, it says that a scan is in progress & asks if I REALLY want to close it Can you advise 1 Attached Images Edited March 22, 2016 by AdvancedSetup Removed email addresses from post and other content of mail Link to post Share on other sites More sharing options...
Firefox Posted March 22, 2016 ID:1027667 Share Posted March 22, 2016 On that computer your having issues with this, please perform the steps below, it seems that there is an issue with the program may still think its in trial mode (which is fixed with the latest version). Let's try this first.... Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt) NOTE: More info about v2.2.0 HERE; User Guide ONLINE; User Guide PDF; FAQ: Common Questions, Issues, and their Solutions Please let us know how it goes. Thank You, Firefox Link to post Share on other sites More sharing options...
Topspin38 Posted March 22, 2016 Author ID:1027750 Share Posted March 22, 2016 Again, I hope this is correct Thanks FRST log.txt CheckResults 2.txt Link to post Share on other sites More sharing options...
Firefox Posted March 22, 2016 ID:1027757 Share Posted March 22, 2016 @Topspin38 did you perform the 1st step above by cleaning re-installing MBAM on the computer you were having issues with? Did that solve your issue? Link to post Share on other sites More sharing options...
Topspin38 Posted March 22, 2016 Author ID:1027761 Share Posted March 22, 2016 Yes I did, Sir Antimalwarbytes program is no longer on here Link to post Share on other sites More sharing options...
Firefox Posted March 22, 2016 ID:1027766 Share Posted March 22, 2016 5 hours ago, Topspin38 said: It is popping up all the time & says it is scanning As you can see, Judy who is quite familiar w/ the program, feels that this window should not be popping up automatically and when I try to close it, it says that a scan is in progress & asks if I REALLY want to close it Can you advise You stated that above, and in turn I let you know that our latest version addressed an issue where the Trial version had issues where it would stay on, or would not allow you to make changes. This is why I asked you to uninstall the version you had and then install the latest version from --> HERE <-- So please download that on the computer that is having that issue and install it. If you do not want the Trial, then make sure to unselect the option to Enable the Trial at the end of the install. Also to avoid confusion, perhaps you can have the person that is having the issue come here and create an account and we can help them directly. Link to post Share on other sites More sharing options...
jholland1964 Posted March 22, 2016 ID:1027770 Share Posted March 22, 2016 10 minutes ago, Firefox said: Also to avoid confusion, perhaps you can have the person that is having the issue come here and create an account and we can help them directly. Firefox, Topspin IS the person having the issue on his computer. I have helped him personally in the past but could not solve this problem and I am the one who told HIM to come here, create an account for your help, which he did on March 15th. . You have been working with him and only him throughout this thread. Link to post Share on other sites More sharing options...
Firefox Posted March 22, 2016 ID:1027774 Share Posted March 22, 2016 Ah, thanks for the added info @jholland1964, we shall continue to work with @Topspin38 then and try to get him going. Link to post Share on other sites More sharing options...
Topspin38 Posted March 23, 2016 Author ID:1027804 Share Posted March 23, 2016 Have reinstalled the program & then ran a scan Still a bit slower but not as bad. No threats Link to post Share on other sites More sharing options...
Firefox Posted March 23, 2016 ID:1027924 Share Posted March 23, 2016 The first initial scan after a reboot will be slower than subsequent scans due to disk caching... this is normal. Link to post Share on other sites More sharing options...
Topspin38 Posted March 23, 2016 Author ID:1027926 Share Posted March 23, 2016 Thank you again for your patience & help. Do you think all is well now? Link to post Share on other sites More sharing options...
Firefox Posted March 23, 2016 ID:1027939 Share Posted March 23, 2016 If it is scanning and no threats being found, then most likely all is fine. Link to post Share on other sites More sharing options...
Topspin38 Posted March 23, 2016 Author ID:1027941 Share Posted March 23, 2016 Well thanks again for your help Hope all is going to be good This case can be closed Link to post Share on other sites More sharing options...
Firefox Posted March 23, 2016 ID:1027984 Share Posted March 23, 2016 Link to post Share on other sites More sharing options...
Recommended Posts