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scan doesnt finish

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recently i installed windows 10 and when i did a scan with this software it doesnt finish..i get this error message  "a problem caused the program to stop workingcorrectly..windows will notify me if it can find a solution to the problem"but it never did..what can i do about this?




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Hello benbernie and :welcome:

The system in question requires actions that are not permitted in this sub-forum.

I recommend following the advice from the topic: Available Assistance for Possibly Infected Computers and have one of the Malware Removal Experts assist you with your issue.

If, as recommended, you do open a topic in Malware Removal Help, please make reference to this thread.

If you would like to get off to a very fast start, the Malware Removal Experts would appreciate it if you would also attach (not copy/paste) both the FRST.txt and the Addition.txt output diagnostic reports from only Log Set 1 into your new topic. Please do not tick, nor untick, any pre-configured FRST categories.

Thank you.

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Hello and Welcome to Malwarebytes :)

Sorry for the intrusion here 1PW...


If the OP just recently updated to Windows 10 (upgrade is what I suspect) its possible that his Malwarebytes installation has become corrupt, so we can try a clean-re-install first, wouldn't you think?

Let's try this first....

Please let us know how it goes.

Thank You,


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