Staff Ried Posted October 30, 2015 Staff ID:998644 Share Posted October 30, 2015 Ah, I see now, thanks. I've downloaded it, really appreciate the upload. It may be several days, or even next week as tomorrow is Friday. I'll get back to you as soon as I hear something. Link to post Share on other sites More sharing options...
Staff Ried Posted October 30, 2015 Staff ID:998647 Share Posted October 30, 2015 Kiyah - as soon as it's charged up again, would you please run mbam-check.exe - with MBAM installed as it is now, and send me the CheckResults.txt? Link to post Share on other sites More sharing options...
Kiyah Posted October 31, 2015 Author ID:999005 Share Posted October 31, 2015 When I run the mbam-check I recieve this error before the command prompt closes: 7-zip Error: ERROR I tried re-downloading the mbam-check but it came up with the same error. I'm not sure if this is because Malwarebytes is still installed because it ran perfectly before when AdvancedSetup told me to run mbam-clean. Link to post Share on other sites More sharing options...
Staff Ried Posted November 1, 2015 Staff ID:999128 Share Posted November 1, 2015 Hello Kiyah, It could also be McAfee interering. Disable McAfee and try again. Also, click Start>All programs>Accessories and right click Command Prompt. Select Run as Administrator. Type the following into the black box, exactly as you see it below: set>"%userprofile%\desktop\setlog.txt" Within seconds, a setlog.txt will have been saved on your desktop. Please attach that in your next reply. Link to post Share on other sites More sharing options...
Kiyah Posted November 1, 2015 Author ID:999144 Share Posted November 1, 2015 I disabled the real-time scanning and the firewall on McAfee and downloaded the mbam-check again. The 7-zip error didn't appear but the command prompt still closed without the Checkreusults.txt being created. I tried Unblocking the mbam-check in properties but this didn't work either. I attached the setlog.txt.setlog.txt Link to post Share on other sites More sharing options...
Staff Ried Posted November 1, 2015 Staff ID:999147 Share Posted November 1, 2015 Thanks, Kiyah. I'd like to see a new set of logs from FRST64.exe. You will have to direct the tool to create the Addition.txt this time: 1. Double click FRST64.exe to launch the tool2. Place a check in the box next to 'Addition.txt'3. Now click the Scan button. Please send me both the FRST.txt and the Addition.txt. Also, according to the previous Addition.txt you sent, you are almost out of room on the C:\ drive - you have less than 1 GB left. Are there any programs you can uninstall or can you move pictures or music or whatever is taking up all that space, to another drive? What is your D:\ drive? Link to post Share on other sites More sharing options...
Kiyah Posted November 1, 2015 Author ID:999161 Share Posted November 1, 2015 I believe my D drive is just the other half of the hard disk. I transferred some files over to it to make space on my C drive and attached the new logs.Addition.txtFRST.txt Link to post Share on other sites More sharing options...
Staff Ried Posted November 1, 2015 Staff ID:999197 Share Posted November 1, 2015 Thanks, Kiyah. I'm seeing all sorts of errors with McAfee (look at the lower portion of the Addition.txt) You have WinPatrol loaded and running, as well as HitManPro. For now, Uninstall both of them so we can rule them out as interference. Reboot and try again to run mbam-check.exe. Right click it and select Run as Administrator. One more question, when is the last time you used Little Registry Cleaner? Do NOT use it, I just need to know if you've run it in the past month. Link to post Share on other sites More sharing options...
Kiyah Posted November 2, 2015 Author ID:999202 Share Posted November 2, 2015 I uninstalled WinPatrol and Hitmanpro and rebooted but they don't seem to be the cause as the mbam-check still closed before the scan. I saw the errors in the Addition log. Should I try re-installing McAfee and see if the errors persist and if they do uninstall it and try to run mbam-check? To be honest I don't think I've ever used Little Registry Cleaner. The main registry cleaner I use is CCleaner, which isn't saying much as I rarely use it. I think I installed Little Registry Cleaner before CCleaner and just forgot that I had downloaded it previously. Link to post Share on other sites More sharing options...
Staff Ried Posted November 2, 2015 Staff ID:999209 Share Posted November 2, 2015 That's good, registry cleaners are not recommended at all. All Registry Cleaners are prone to causing damage/corruption to the Registry. The Registry is the single most important component in your Operating System. Once corrupted, often times the best recourse is to perform a wipe of the machine. Unfortunately, the corruption is seldom evident immediately. They manifest themselves as inexplicable issues further down the road. Here are several good write ups about Registry Cleaners: http://ask-leo.com/why_do_registry_errors_keep_coming_back.html?awt_l=Dhx.J&awt_m=1aAVzHWMMZdfbL https://blog.malwarebytes.org/social-engineering/2015/06/digital-snake-oil/ https://support.microsoft.com/en-us/kb/2563254 Uninstall McAfee for now and do not reinstall it at all for the moment. After you uninstall McAfee, do the following in the order given: 1. Run mbam-clean.exe and reboot 2. Try again to install Malwarebytes Anti-Malware 3. Regardless of whether or not MBAM installs, try again to run mbam-check.exe and send me the CheckResults.txt Link to post Share on other sites More sharing options...
Kiyah Posted November 2, 2015 Author ID:999324 Share Posted November 2, 2015 I uninstalled McAfee, ran mbam-clean and installed Malwarebytes and the runtime error still appeared. I tried running mbam-check again but still it closed before making the CheckResults log. Link to post Share on other sites More sharing options...
Staff Ried Posted November 2, 2015 Staff ID:999333 Share Posted November 2, 2015 There is something wrong with the Operating System. Do you have the Windows 7 Professional install disc? Link to post Share on other sites More sharing options...
Kiyah Posted November 4, 2015 Author ID:999717 Share Posted November 4, 2015 Sorry for the late reply Ried I do have the Windows 7 Professional SP1 disk. Link to post Share on other sites More sharing options...
Staff Ried Posted November 19, 2015 Staff ID:1002496 Share Posted November 19, 2015 Hello and I'm sorry, I did not receive a notification that you had replied. Yes, but back up your important documents first. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 5, 2015 Root Admin ID:1005249 Share Posted December 5, 2015 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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