MEE Client getting update database error

[cjones_ufv]

I have an MEE client that has not been powered on for over a month.  It was powered on today, but for some reason, the MEE database update keeps failing with the following error:

 

An error has occurred.  Please port this issue to our support team (include the content of all error message(s) and code(s) in your submission).

 

PROGRAM_ERROR_UPDATING (0,0,Package integrity failure)

 

 

Any idea what is happening here?  

[gonzo]

You need to open a support ticket to handle anything related to this product.  It is beyond the scope of the forums.

[cjones_ufv]

OK, I'll do that.  I was wondering if anyone else has encountered this before?

[gonzo]

Most likely, but as you're probably aware, there could be many reasons.  The best thing is to follow up with the people who can get diagnostic information from you as well as information on your specific environment.  They will likely have it solved quickly.  I'll walk over and poke one of them right now.

[LarryMcfarlin]

Same issue here.  Signature v2015.08.25.05 w/timestamp of 8/25/2015 8:40 AM.  All of my clients come up with this error.  Any assistance from support? 

[LarryMcfarlin]

Same issue here.  Signature v2015.08.25.05 w/timestamp of 8/25/2015 8:40 AM.  All of my clients come up with this error.  Any assistance from support? 

 

BTW, Software Version 1.4.1.2329

[gonzo]

LarryMcfarlin,

 

You need to contact Support.  This CANNOT be handled here.

[LarryMcfarlin]

I did - just figured I would give some input since this is the only place I could find ANY information on this issue.

 

Regardless, looks like you guys pushed a new signature file that fixed the issue anyway.

 

Thanks for directing me in the right direction.

[Breid125]

Hi Larry.

 

I agree with your assessment. We had the same issue during the .05 signature today.

 

.07 seems to have cleared the issue, however we were unable to initiate the update from the client side, I had to go to the console and tell it to push the new package to the clients.

[gonzo]

Glad you guys got your issue fixed.  I found out when I went to Support that it was something weird about updates that pertained only to MEE/MBMC clients and nothing else.  Glad its handled!