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Everything posted by cjones_ufv

  1. I have been finding that logging into the management console (via the remote console) can take a long time. On some occasions, I get a "Not Responding" when attempting to log in. If I restart the Malwarebytes Management service, then the login to the console proceeds quickly. This can be hit and miss. I can get a quick login for several days in a row, and then all of a sudden the login process is extremely slow. Is there anything that can be done to prevent this?
  2. No, we are still using the on-premise version. As it turns out, the version of IntelliCAD we have is quite old and unsupported. The likely scenario is that we will be upgrading IntelliCAD, so hopefully this issue goes away. Thanks.
  3. Has anyone encountered any issues with Malwarebytes blocking the IntelliCAD application? We are running this application from the network. The directory from which IntelliCAD runs has been excluded, yet Malwarebytes is preventing the program from running. I suspect there may be something associated with the program that is running on the local workstation, but I haven't found anything so far.
  4. Hi Atrave. is a hotfix that was supposed to fix a check-in timer bug. For the most part, I haven't had client status issues since upgrading to that version. One thing you could try is changing the client check-in interval. I believe the default is 10 minutes, but you might want to try reducing that to 5 or even 1 minute and see if that resolves the issue.
  5. No, but in the past 3 years that I have been running Malwarebytes, this has never seemed to be an issue.
  6. Defender was running, but then it was running on all of the machines in my test group. Disabling Defender did not make a difference. Even though I had created scan exclusions for Malwarebytes in Trend Micro OfficeScan, I unloaded OfficeScan on problem machine #1. Anti-Exploit still would not install correctly. I temporarily disabled the local Windows firewall. After several attempts, I finally got Anti-Exploit to install properly. I went back to problem machine #2 and re-installed the client. This time, Anti-Exploit installed properly, as well. I have no idea why as I didn't make any changes on the workstation. Both machines show Anti-Exploit protection on. The only glitch in the whole thing is that the daily scheduled scans still will not run (this was happening before, as well). Any ideas what might be preventing that when everything else appears to be working?
  7. Thanks, Dyllon. I did not know that Windows Defender was running on this machine. That could be the issue. I have already created scan exclusions for Malwarebytes in Trend Micro OfficeScan. Installation doesn't appear to be an issue on a wide number of other workstations that have OfficeScan already installed and running, so perhaps it is Defender that is the culprit. I'll check it out.
  8. l did install the version you provided. However, it is the same version as the console as I have automatic updating for Anti-Exploit enabled for this group of computers.Thanks.
  9. No joy doing the manual installation of MBAE. It appears to be installed, but the service will not run. For the moment, I have uninstalled MBAE from problem workstation #2. It's probable that there is something else running on the computer that is interfering with the installation/operation of Anti-Exploit. I'm hoping that it is a one-off. Not sure what else to try at this point. Any other ideas?
  10. That's interesting. I did and uninstall and re-install this morning. Immediately following the installation, Anti-Exploit was working. Even after re-booting the workstation, it worked for a few minutes, then stopped. The PW2-Malwarebytes Anti-Exploit.7z file that I just sent is the program files folder. Are you needing something else?
  11. Thanks Dyllon. I will try that as soon as I can. In the meantime, I have another workstation which we'll call PW2 (for problem workstation 2) that Anti-Exploit will not run on. I am uploading all of the supporting data files. I wonder if the issue is the same. Thanks for all your help with this. PW2-Addition.txt PW2-CheckResults.txt PW2-FRST.txt PW2-Malwarebytes Anti-Exploit.7z PW2-MBMC_Client_Diagnosis_Info_2017_06_02_111436.zip
  12. Here is the zipped up Anti-Expoit directory. . . Malwarebytes Anti-Exploit.zip
  13. Here are the log collection and scan results for the problem workstation. . . Addition.txt CheckResults.txt FRST.txt MBMC_Client_Diagnosis_Info_2017_05_29_082128.zip
  14. Thanks, Dyllon. It will likely be Monday before I can get all this done. If you're off then for Memorial Day, then the info should be waiting for you on Tuesday. Thanks.
  15. The problem machine was rebooted. Anti-Exploit is still offline. As well, the scheduled daily scan did not run. Any ideas?
  16. How long should it normally take for MBAE to update? I now notice that in my IT group, most machines have updated to 1413. There are a few that are still at 1291. In those cases, as well, the Anti-Exploit shield is grayed out.
  17. I was finally able to push out the client successfully to the problem workstation and have it register properly. All of the services are now running with the exception of the Anti-Exploit service. When I try to start Anti-Exploit manually, I get an error message stating that the "Anti-Exploit service was taking too long to start. Please reboot the computer to start protection". Any idea why this is happening and how I can resolve it?
  18. Yes, the sccomm.xml file on both the Malwarebytes server and the problem client workstation has the correct server details.
  19. That's interesting. I was pushing out the client to a workstation yesterday. At first, I couldn't find it when scanning the IP. I fixed some firewall issues and ensured that the RemoteAdmin service was enabled. I was then able to scan the workstation and push the client out. The installation was successful. However, the client failed to register. "The client has not been registered. The installation procedure has ended before the client registered" Even when I manually uninstall the client and re-install locally, it will not register with the management console. When I checked the services, only the MbamScheduler service was running. Any ideas what is going on here?
  20. Is the MEEClientService supposed to be running all the time, or just when required? I noticed that only the scheduler service is showing as "started".
  21. After changing the stagger to 1 minute, the changes are showing up promptly. Interesting.
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