Unable to open Malwarebytes (Premium)

[jamesharr]

Hello

 

I have a potential infection on my laptop, which I believing I have been dealing with for several weeks, at least. I noticed the expert help on these forums, so I decide to come here. I will focus on my pc's current symptoms, as I have applied fixes with varying results.

 

Symptoms:

1) Malwarebytes will not open

2) MBAM Chameleon successfully opens but encounters the following error:

 

     Updating MBAM. . .

     Response from update :

     Failed to start the update

     Killing known malicious processes, please wait. . .

 

     Mbam-killer timeout set to 1800 seconds.

     Mbam-killer is scanning - Please C to cancel. . .

     Mbam-killer scan is complete.

     Mbam-killer is exiting.

 

     The system is then able to open MBAM and complete a scan with no detections.

     Log of results here MBAM report.txt

 

3) The system is running slower than expected (i7 4700MQ CPU, 2.40GHz)

 

PC specs:

OS: Windows 8.1 64-bit

Antivirus: Avast! which replaces Sophos

 

Here is a snapshot of the current activity using process hacker Process Hacker Log.txt

 

Thank you for your time.

[1PW]

Hello jamesharr and

• Please read the following and individually attach the 3 requested logs in a reply to this thread: Diagnostic Logs.
• The 3 files, from Step 1, to be individually attached from your desktop are: CheckResults.txt, FRST.txt and Addition.txt. Please do not Copy and Paste them into a reply.

Thank You.

[jamesharr]

Log Results

1) CheckResults.txt

2) FRST.txt

3) Addition.txt

[Firefox]

Hello and Welcome to Malwarebytes

Your logs have signs of being infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you