Malwarebytes Premium 2.0.3.1025 updates seem to be stuck in a loop

[Mackenzie]

Hello,

Since installing the updated program to 2.0.3.1025, the updates are taking so long, it seems it gets stuck in a loop?

I have the same version on my laptop Win7 64bit, and my desktop PC Win XP 32bit.

Both have the same issue. In fact I have to restart my laptop and PC for the issue to be corrected.

Can anyone help please?

Thanks in advance.

 

[KenW]

Don't know if it will help, but there is a newer version out. 2.0.4.1028

[Firefox]

Hello and Welcome to Malwarebytes

Let's try this first to get the latest version of Malwarebytes installed (as yours is outdated)....

• Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process for version 2x
• If that does not correct the issue, then Please read the following and in your next reply ATTACH the 3 requested logs - Diagnostic Logs

  (the three files should be CheckResults.txt, FRST.txt and Addition.txt)

• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Thank You,

Firefox

[Mackenzie]

To KenW and Firefox.

 

Many thanks for your input. I was able to update to the latest program version on my laptop (Win 7) and the problem seems to be resolved.

 

The desktp PC however (Win XP SP3) wont update to the latest program version even though I have the box ticked to update.

Maybe because its Win XP ? I don't know.

The daily updates are not taking so long now, so I'll see how it goes. Thanks again

Mackenzie

[KenW]

You may have to check their latest version on their website. There were plenty of problems with all software with XP to Win 7. It was not fun !!

I think you will find that even though a company says their software is still compatible with XP, you may find out otherwise. There was a very big difference between XP and Win 7 because of changes to the kernel.

 

I had no problems using XP era programs with 7 and only one will not work with 8.1

 

Time to spend some money !!!!

[Firefox]

The only issues with Windows XP are with the 64bit version, aside from that the latest version of Malwarebytes is compatible with Windows XP.  Simple follow the steps above (you really only need to do step 1) and you will get the latest version installed on your XP box.

[Mackenzie]

Sorry for delay, been away.

 

I did what you suggested Firefox, and completed the clean uninstall and re-install to new Program version.

It is now working OK. (Win XP)  I don't want to lose my XP as I detest Win7 !!!!

 

Thanks again to both of you, and I hope you both enjoyed your Christmas.