Unable to connect to server to update

[EmilyC]

It says it is unable to update and connect to the server and my computer is not fully protected. Please help.

[daledoc1]

Hello and :

A couple of easy things to check:
>>First, please be sure your system date/time are correct.
>>Then, please be sure that your AV and firewall both give MBAM full permissions. It's possible that your AV or firewall might be treating the new build as a new program and may be blocking it -- the files that need to be excluded can be found HERE (just the one reply, not the entire thread). Please post back if you need help with that.

If those suggestions (and rebooting the computer) don't resolve your issue:

• Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Please let us know how it goes.

Thanks,

[EmilyC]

That fixed it, Thanks so much

[daledoc1]

I assume you mean the clean reinstall resolved the issue?

 

Great!

 

I'm glad you're fixed up now.

Thanks for letting us know.

 

Cheers,

[Harrier]

Does anyone know what causes this to happen ?

[Firefox]

Does anyone know what causes this to happen ?

Hi, and , Harrier:

Sorry to hear you are having issues.

Each computer is unique.

Problems that sound "the same" most often are not.

The same is true for solutions.

They most often need to be individualized.

It is less confusing for everyone if we try to stick to "one user per topic".

Please start a NEW, SEPARATE topic using the button.

The staff and experts will be able to more easily provide both you and the OP with individual help to get you both up and running.

Thanks for your patience and understanding,

Firefox

[Harrier]

Yes, of course I should have started a new thread... sorrry !

 

I solved it by uninstalling and reinstalling.

 

Thank You !

[daledoc1]

OK, thanks for the update.

Glad it's working OK now.

 

Take care,