Malware Protection Disabled

[theesado]

Ran a full scan and it finished very quickly with only 3000 items scanned, and then the log showed there versions all to set to 0 and everything is disabled. Chameleon isnt connecting as well.

Here is the malwarebytes log:

 

Malwarebytes Anti-Malware

www.malwarebytes.org

 

Scan Date: 9/08/2014

Scan Time: 11:01:58 PM

Logfile: 

Administrator: No

 

Version: 0.00.0.0000

Malware Database: v0000.00.00.00

Rootkit Database: v0000.00.00.00

License: Free

Malware Protection: Disabled

Malicious Website Protection: Disabled

Self-protection: Disabled

 

OS: Windows 8.1

CPU: x64

File System: NTFS

User: Kris

 

Scan Type: Threat Scan

Result: Completed

Objects Scanned: 2575

Time Elapsed: 0 min, 11 sec

 

Memory: Enabled

Startup: Enabled

Filesystem: Enabled

Archives: Enabled

Rootkits: Enabled

Heuristics: Enabled

PUP: Enabled

PUM: Enabled

 

Processes: 0

(No malicious items detected)

 

Modules: 0

(No malicious items detected)

 

Registry Keys: 0

(No malicious items detected)

 

Registry Values: 0

(No malicious items detected)

 

Registry Data: 0

(No malicious items detected)

 

Folders: 0

(No malicious items detected)

 

Files: 0

(No malicious items detected)

 

Physical Sectors: 0

(No malicious items detected)

 

 

(end)

 

 

 

Also I downloaded and ran rougekiller, as this seemed to be the first step in a few other forums. Here is the report, without me taking any actions.

 

 

RogueKiller V9.2.6.0 (x64) [Jul 11 2014] by Adlice Software

mail : http://www.adlice.com/contact/

Feedback : http://forum.adlice.com

Website : http://www.adlice.com/softwares/roguekiller/

Blog : http://www.adlice.com

 

Operating System : Windows 8.1 (6.3.9200 ) 64 bits version

Started in : Normal mode

User : Kris [Admin rights]

Mode : Scan -- Date : 08/09/2014  23:19:55

 

¤¤¤ Bad processes : 1 ¤¤¤

[suspicious.Path] hh.exe -- C:\Windows\hh.exe[-] -> KILLED [TermProc]

 

¤¤¤ Registry Entries : 6 ¤¤¤

[suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\GPUZ -> FOUND

[suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\GPUZ -> FOUND

[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> FOUND

[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1  -> FOUND

[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> FOUND

[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1  -> FOUND

 

¤¤¤ Scheduled tasks : 0 ¤¤¤

 

¤¤¤ Files : 0 ¤¤¤

 

¤¤¤ HOSTS File : 0 [Too big!] ¤¤¤

 

¤¤¤ Antirootkit : 0 (Driver: LOADED) ¤¤¤

 

¤¤¤ Web browsers : 0 ¤¤¤

 

¤¤¤ MBR Check : ¤¤¤

+++++ PhysicalDrive0: Crucial_CT256MX100SSD1 +++++

--- User ---

[MBR] 1f9a7230b9c2ad7325a50d7641941c21

[bSP] ff1e6b63c1a7276434ddb7644a0970a8 : Windows Vista/7/8 MBR Code

Partition table:

0 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 350 MB

1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 718848 | Size: 243846 MB

User = LL1 ... OK

User = LL2 ... OK

 

+++++ PhysicalDrive1: ST3000DM001-1CH166 +++++

--- User ---

[MBR] 0086f36f0b7bc8b257f89fc226376c3d

[bSP] 9e3b3c473b1db0daa516427cdae6e1cc : Windows Vista/7/8 MBR Code

Partition table:

0 - [XXXXXX] UNKNOWN (0x0) [VISIBLE] Offset (sectors): 1 | Size: 2097152 MB

User = LL1 ... OK

User = LL2 ... OK

 

+++++ PhysicalDrive2: Seagate FreeAgent GoFlex USB Device +++++

--- User ---

[MBR] ff0b517702293986d40468d89de9ed93

[bSP] 5cab7fac78b6fe5301595cea6da44b25 : Empty MBR Code

Partition table:

0 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 63 | Size: 953867 MB

User = LL1 ... OK

Error reading LL2 MBR! ([32] The request is not supported. )

 

 

[TwinHeadedEagle]

Hello,
    
 
They call me TwinHeadedEagle around here, and I'll be working with you.
 
    
 
    
Before we start please read and note the following:
    
Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
Do not paste the logs in your posts, attachments make my work easier. There is a Attach Files option below which you can use to attach your reports. Always attach reports from all tools.
Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
Note that we may live in totally different time zones, what may cause some delays between answers.
Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
    
I can't foresee everything, so if anything unexpected happens, please stop and inform me!
There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
 
P2P/Piracy Warning:

• If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.
• Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
• If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

 

 

 

Please download Farbar Recovery Scan Tool and save it to your desktop.
 
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

[theesado]

The Farbar logs are attached as you requested.

Thankyou for responding.

Addition.txt

FRST.txt

[TwinHeadedEagle]

Your PC seems clean to me, can you now enable MalwareBytes. You did scan from non-administrator account, maybe that is the problem.

[theesado]

No, malwarebytes is still not running properly. When it goes to scan the "Filesystem Objects" it ticks it as done but it did it in a instant, and the 3000 items scanned come from the "Memory Objects' and "Startup Objects" parts.  I double checked that I was running it as an administrator from the control panel, as well as right clicking on mbam.exe in explorer and selecting run as administrator, but the mbam logs still show that the scan is not running as administrator. Also in the screenshots you can see how malwarebytes can't connect to the update server.

mbamlog.txt

[TwinHeadedEagle]

Uninstall outdated Malwarebytes' Anti-Malware
 
Please download MBAM-clean and save it to your desktop.

• Right-click on mbam-clean.exe icon and select Run as Administrator to start the tool.
• It will ask you to reboot the machine - please do so.

After that follow my next instructions to download & install the newset MBAM version.
 
 
 
 

Scan with Malwarebytes' Anti-Malware
 
Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam and select update.
• Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
• Click the Scan tab, choose Threat Scan is checked and click Scan Now.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

[theesado]

It did all that and scanned ~300,000 files without any notifications. The logs are still saying that i'm not running it as an administrator.

Log.txt

[TwinHeadedEagle]

Is everything ok now?

[theesado]

yes, otherwise than malwarebytes saying im not an administroator, or not running the seach as admin. Otherwise than that its all good. Seems like i jumped to calling it a virus too quickly.

[TwinHeadedEagle]

I think you should ask about Administrator problem here --> https://forums.malwarebytes.org/index.php?/forum/41-malwarebytes-anti-malware-help/

 

Below you will find my thoughts about securing your machine. Go ahead through it, you will benefit from some useful advice about safe computing.

 

 

Recommended reading:

MUST READ - security tips: Computer Security - a short guide to staying safer online. Simple and easy ways to keep your computer safe and secure on the Internet

 

MUST READ - general maintenance: What to do if your Computer is running slowly?

 

 

 

Recommended additional software:

TFC - to clean unneeded temporary files.

Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

McShield - to prevent infections spread by removable media.

CryptoPrevent - to secure yourself from very severe CryptoLocker infection.

Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.

FiheHippo.com Update Checker - to keep your programs up-to-date.

Adblock - to surf the web without annoying ads!

 

 

 

• The following will implement some post-cleanup procedures:

 

=> Please download DelFix by Xplode to your Desktop.

 

Run the tool and check the following boxes below;

Remove disinfection tools

Create registry backup

Purge System Restore

Click Run button and wait a few seconds for the programme completes his work.

At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)

 

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix

Tool deletes old system restore points and create a fresh system restore point after cleaning.

 

 

My help is free for everybody.

If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:

Thank you!

 

 

 

Stay safe,

TwinHeadedEagle

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!