Strange behaviour

[TheBadger]

Just recently Malwarebytes has been reporting a failure to load the Rootkit Scanning Module and do I want to re-boot to try again. When I say yes the machine reboots with Malwarebytes scanning window active surrounded by a black screen. The scan proceeds and most recently reports finding some PUPs - TB... something or other, I cant remember exactly. I get them quarrantined despite Malwarebytes suggesting "Ignore once" and this seems to happen. However the machine doesn't "feel right". When I went to review the scanning logs for yesterday both were empty. Also what might be an un-related issue: when switching between users sometimes all I get is a black screen after entering the user password. The three fingered salute works and Task Manager loads and shows nothing unusual running. I sometimes have to reboot from task manager to get my normal user screen back. Also I've had a couple of Windows Update configuration failures followed by reverting changes messages. Is this related?

 

I'm running W7 64bit SP1. In addition to Malwarebytes I also have Spyware Blaster and Cryptolock Preventer active on my machine.

 

I have been advised to post here as outlined here:

https://forums.malwarebytes.org/index.php?/topic/153620-failure-to-load-rootkits-detection-module/#entry858916

 

Please find attached the same files as uploaded to the above thread. Hope someone can help.

 

FRST.txtAddition.txtCheckResults.txt

[TheBadger]

As we are now at the 6th of August I thought I'd see if anybody has any ideas as to what my issue may be. To date I've only had one recurrence of the "black screen" problem.

[MrCharlie]

Sorry for the delay...Lets get some fresh logs.
 
Can you re-scan with FRST and make sure the addition box is checked.
 
and also.......

General P2P/Piracy Warning:
 

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.
2. If you have illegal/cracked software (MS Office, Adobe Products), cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.
Failure to remove such software will result in your topic being closed and no further assistance being provided.

Please run a Quick Scan with Malwarebytes

For Malwarebytes ver: 1.75
Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.
Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.
Make sure that everything is checked, and click Remove Selected.

For Malwarebytes 2.0, please run a Threat Scan
Click on Settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware
Same for PUM (Potentially Unwanted Modifications)
Quarantine all that's found

Then.......

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.
For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Wait for the Prescan to finish

Click Scan to scan the system.
When the scan completes > Don't Fix anything! > Click on the Report Button and post the Report back here.

Don't run any other options, they're not all bad!!!!!!!

RogueKiller logs will also be located here:
%programdata%/RogueKiller/Logs <-------W7
C:\Documents and Settings\All Users\Application Data\RogueKiller\Logs <-------XP

(please don't put logs in code or quotes and use the default font)

MrC

Note:
Please read all of my instructions completely including these.

Make sure system restore is turned on and running. Create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------
If I don't respond within 24 hours, please send me a PM

[TheBadger]

I've started the scan as requested but it seems to be stuck on pre-scan operations so I've downloaded Roguekiller and will run it after I've created a restore point and then post the log here.

[TheBadger]

Here are the logs generated by MBAM Checker, FRST and RogueKiller:

CheckResults.txt

FRST.txt

Addition.txt

RKreport_SCN_08072014_175728.log

[MrCharlie]

OK, lets run some scans:

Make sure you have created a restore point and.....

Download Delfix from Here and save it to your desktop.

• Place a check mark in front of .......
• Create registry backup <---only!
• Uncheck the rest!
• Click the Run button.

  Close the tool out when it's done....we'll use it later.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~

  Download the attached fixlist.txt to the same folder as FRST.exe/FRST64.exe.

  Run FRST.exe/FRST64.exe and click Fix only once and wait

  The tool will create a log (Fixlog.txt) in the folder, please post it to your reply.

  ---------------------------------------------

  Please download and run ComboFix.

  The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

  Please visit this webpage for download links, and instructions for running ComboFix

  http://www.bleepingcomputer.com/combofix/how-to-use-combofix

  http://www.bleepingcomputer.com/download/combofix/dl/12/ <---ComboFix direct download

  Please make sure you click download buttons that look similar to this, not "sponsored ad links":

  

  Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

  Information on disabling your malware programs can be found Here.

  Make sure you run ComboFix from your desktop.

  Give it at least 30-45 minutes to finish if needed.

  Please include the C:\ComboFix.txt in your next reply for further review.

  ---------->NOTE<----------

  If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

  MrC

[TheBadger]

Small problem: have run Combofix and it generated a log.txt file. When I closed this in preparation to attach it to this reply it vanished. What do I do now?

[TheBadger]

Doh, Homer moment!  File now attached.

ComboFix.txt

[MrCharlie]

Did you run FRST with the fixlist.txt that I provided????

Log???

-----------------------

Next......

Please download AdwCleaner from HERE or HERE to your desktop.

• Double click on AdwCleaner.exe to run the tool.
  Vista/Windows 7/8 users right-click and select Run As Administrator
• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• When it's done you'll see: Pending: Please uncheck elements you don't want removed.
• Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
• Look over the log especially under Files/Folders for any program you want to save.
• If there's a program you may want to save, just uncheck it from AdwCleaner.
• If you're not sure, post the log for review. (all items found are either adware/spyware/foistware)
• If you're ready to clean it all up.....click the Clean button.
• After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
• Copy and paste the contents of that logfile in your next reply.
• A copy of that logfile will also be saved in the C:\AdwCleaner folder.
• Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
• To restore an item that has been deleted:
• Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

Next..................

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

Next.........

If you're using Malwarebytes 2.0, please run a Threat Scan
Click on settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware
Same for PUM (Potentially Unwanted Modifications)
Quarantine All that's found

MrC

[TheBadger]

Fixlog.txtI did; sorry I forgot to post it

[TheBadger]

Ran AdwCleaner and when I clicked "Clean" a box popped up to the effect Au2??? has stopped working. I can't find the report file.

[MrCharlie]

Try running it in safe mode, if you get the same message...skip it and move on to the next step.

MrC

[TheBadger]

AdwareCleaner failed in Safe Mode also. JRT log is attached. MBAM reports all clear. Will have to wait to see if the problem persists. One point of note: after the computer was run in safe mode, when it started normally Combofix had disappeared from the desktop. Will be away a few days from today but will visit again late on Sunday.JRT.txt

[MrCharlie]

OK...MrC

[TheBadger]

I'm still getting the "unable to load the anti-rootkit dda driver" message. Will try a re-boot to see what happens and report back.

[MrCharlie]

OK.....MrC

[MrCharlie]

How are we doing??

Do you still need help or can I close this post??

MrC

[TheBadger]

Still getting the "Unable to load Anti-rootkit DDA Driver" Message. Machine seems to be functioning ok otherwise. Any idea what might be generating this message?

[MrCharlie]

Do a clean re-install:

https://forums.malwarebytes.org/index.php?/topic/146017-mbam-clean-removal-process-2x/ <---clean re-install

If you need to retrive your id and key.....

Download, unzip and run MB64.bat: (id and key will be towards the bottom)

https://forums.malwarebytes.org/index.php?app=core&module=attach&section=attach&attach_rel_module=post&attach_id=137346

MrC

[TheBadger]

Have done as you suggested and MBAM seems to be performing correctly - it detected three trojans, Hijack.Trojan.Poweliks and seems have removed them. I'll give it a day or so to see if the "rootkit" issue re-appears and get back to you.

[MrCharlie]

OK...MrC

[TheBadger]

Still getting the same message and when I allow the machine to restart I still get the same black screen with MBAM running in in the middle. The latest scan completed with nothing found. Is it just a bug or is there something malicious causing this behaviour?

[MrCharlie]

Your system looks OK to me, so I would have to lean towards a bug.

MrC

[AdvancedSetup]

Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.