HiSpeed Posted July 5, 2014 ID:849421 Share Posted July 5, 2014 Hi, Why my system log is tracing the following error ? "Timeout (30000 milliseconds) waiting for a response from MBAMScheduler service transaction." That's with my WinXP Pro 32 Sp3 PC (I didn't check yet with my Win7)... Regards, Link to post Share on other sites More sharing options...
daledoc1 Posted July 5, 2014 ID:849423 Share Posted July 5, 2014 Hello and welcome back, HiSpeed: We would probably need a bit more information in order to better assist you -- for example, we don't know what version of MBAM you are running. I would suggest starting with some basic troubleshooting for one computer at a time (so that we don't get confused ): Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2xIf that does not correct the issue, then please read the following and post back the 3 requested logs - Diagnostic LogsNOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their SolutionsThank You, Link to post Share on other sites More sharing options...
HiSpeed Posted July 5, 2014 Author ID:849426 Share Posted July 5, 2014 Sorry, I wrote too quickly, I thought it was a known issue... I use MBAM 2.0.2.1012... I have to analyse when exactly this error occurs... Link to post Share on other sites More sharing options...
HiSpeed Posted July 8, 2014 Author ID:850421 Share Posted July 8, 2014 Hi, This problem occurs when may PC awakes after hibernation ! Link to post Share on other sites More sharing options...
daledoc1 Posted July 8, 2014 ID:850427 Share Posted July 8, 2014 Hi: Thank you for the update. It sounds as if it may relate somehow to the system's power management/sleep/hibernation settings. If you would like help with this, it might assist the staff to get a bit of system information.To do that, please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs Thanks, Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 10, 2014 Root Admin ID:850964 Share Posted July 10, 2014 Unfortunately if you're having issues due to wake from hibernation there simply may not be any fix as we do not control hibernation. I know my own wife uses hibernation all the time and rarely restarts her laptop and probably about once a week I have to force her to physically power it off and then start it up as applications stop working correctly. As best as possible I would recommend not having any MBAM scheduled tasks trying to run at a point where the computer might normally be woken up. We can certainly review your logs and see if we can find an obvious issue but hibernation issues bring back almost 2 million hits on a Google search as it affects all applications, hardware, etc. Link to post Share on other sites More sharing options...
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