kevinf80 Posted February 26, 2014 ID:796646 Share Posted February 26, 2014 Download OTM from either of the following links and save to your Desktop: (If your security alerts to OTM, either accept the alert or turn off security to allow OTM to run)http://oldtimer.geekstogo.com/OTM.exe.http://www.itxassociates.com/OT-Tools/OTM.comhttp://www.itxassociates.com/OT-Tools/OTM.exe Double click OTM.exe to start the tool. Vista or Windows 7 users accepy UAC alert. Be aware all processes will be stopped during run, also Desktop will disappear, this will be put back on completion.... If your security alerts to OTM either, accept the alert or turn off security until OTM completes...Copy the text from the code box belowbelow to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy). Ensure to start with and include the colon before Files :Files:FilesC:\Documents and Settings\Guest\Local Settings\Application Data\Mysearchdial:Commands[EmptyTemp] Return to OTMoveIt3, right click in the "Paste Instructions for Items to be Moved" window (under the yellow bar) and choose Paste. Click the red button. Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply. Close OTMNote: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.If the machine reboots, the Results log can be found here:c:\_OTMoveIt\MovedFiles\mmddyyyy_hhmmss.logWhere mmddyyyy_hhmmss is the date of the tool run. Post that log, also give an update on current status of the system.... Kevin Link to post Share on other sites More sharing options...
gerry7 Posted February 26, 2014 Author ID:796653 Share Posted February 26, 2014 Boot up seemed a bit faster on reboot thanks.Log . All processes killed========== FILES ==========C:\Documents and Settings\Guest\Local Settings\Application Data\Mysearchdial\1.8.21.0\bh folder moved successfully.C:\Documents and Settings\Guest\Local Settings\Application Data\Mysearchdial\1.8.21.0 folder moved successfully.C:\Documents and Settings\Guest\Local Settings\Application Data\Mysearchdial folder moved successfully.========== COMMANDS ========== [EMPTYTEMP] User: Administrator->Temp folder emptied: 0 bytes->Temporary Internet Files folder emptied: 0 bytes User: Al->Temporary Internet Files folder emptied: 0 bytes User: Al.YOUR-5511792FEB->Temp folder emptied: 573955 bytes->Temporary Internet Files folder emptied: 51156 bytes->Java cache emptied: 0 bytes->FireFox cache emptied: 0 bytes->Google Chrome cache emptied: 11273691 bytes->Flash cache emptied: 0 bytes User: All Users User: Default User->Temporary Internet Files folder emptied: 0 bytes->Flash cache emptied: 0 bytes User: Guest->Temp folder emptied: 0 bytes->Temporary Internet Files folder emptied: 67 bytes->Java cache emptied: 0 bytes->FireFox cache emptied: 0 bytes->Google Chrome cache emptied: 0 bytes->Flash cache emptied: 0 bytes User: LocalService->Temp folder emptied: 0 bytes->Temporary Internet Files folder emptied: 33170 bytes User: NetworkService->Temp folder emptied: 0 bytes->Temporary Internet Files folder emptied: 33170 bytes User: Ric->Temp folder emptied: 0 bytes->Temporary Internet Files folder emptied: 0 bytes %systemdrive% .tmp files removed: 0 bytes%systemroot% .tmp files removed: 0 bytes%systemroot%\System32 .tmp files removed: 0 bytes%systemroot%\System32\dllcache .tmp files removed: 0 bytes%systemroot%\System32\drivers .tmp files removed: 0 bytesWindows Temp folder emptied: 876 bytes%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytesRecycleBin emptied: 5142205 bytes Total Files Cleaned = 16.00 mb OTM by OldTimer - Version 3.1.21.0 log created on 02262014_132656 Files moved on Reboot... Registry entries deleted on Reboot... Link to post Share on other sites More sharing options...
kevinf80 Posted February 26, 2014 ID:796741 Share Posted February 26, 2014 Do you have any remaining issues or concerns? Link to post Share on other sites More sharing options...
gerry7 Posted February 27, 2014 Author ID:797029 Share Posted February 27, 2014 Thanks for all your patient help. I take it that the remaining issues cannot be solved in this forum (computer running slow.) Perhaps (like me) it is nearing the end of its useful life! A friend who has a pay pal account is sending a modest donation on my behalf. Link to post Share on other sites More sharing options...
kevinf80 Posted February 27, 2014 ID:797042 Share Posted February 27, 2014 Thank you for the donation, very much appreciated. Before we continue and clean up lets try a clean boot, see how your system responds in that mode.. Click Start, click Run, type msconfig, and then click OK. The System Configuration Utility dialog box is displayed. We now need to configure selective startup options: In the System Configuration Utility dialog box, click the General tab, and then click Selective Startup. Click to clear the Process SYSTEM.INI File check box. Click to clear the Process WIN.INI File check box. Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked. Click the Services tab. Click to select the Hide All Microsoft Services check box. Click Disable All, and then click OK. this will disable none MS services. When you are prompted, click Restart to restart the computer. When you receive the following message, click to select the Don't show this message or launch the System Configuration Utility when Windows start check box, and then click OK. How does your system respond in that mode, is there any improvement. Kevin Link to post Share on other sites More sharing options...
gerry7 Posted February 27, 2014 Author ID:797189 Share Posted February 27, 2014 At restart came up with "access denied" although I was logged in as administrator. Gerry. Link to post Share on other sites More sharing options...
kevinf80 Posted February 27, 2014 ID:797351 Share Posted February 27, 2014 Not sure what you mean Gerry, what came up with "access denied" Link to post Share on other sites More sharing options...
gerry7 Posted February 28, 2014 Author ID:797567 Share Posted February 28, 2014 I was logged on as administrator, checked the boxes as instructed; when I got to Services tab."Click to select the Hide All Microsoft Services check box.Click Disable All, and then click OK" and did that, a grey box popped up saying (to the effect) Access Denied you must be logged on as administrator. I attach a screen shot of the top third of the services pane, after restart. Some running, some stopped and Hide All Microsoft Services not checked. Gerry.services screen shot.doc Link to post Share on other sites More sharing options...
kevinf80 Posted February 28, 2014 ID:797579 Share Posted February 28, 2014 The screen shot is saved with a .doc extension, I do see an image, the extension of a screen shot should be a jpeg or png etc.... Lets try a different tack, do the following: Download and install CCleaner from here: http://www.piriform.com/ccleaner/builds Make sure to opt for the "Slim version" that will have no toolbar additions. When CCLeaner is installed run that program, Select > Tools > Start up > Windows tab. That will show the startup entries for Windows. If you look to the bottom righthand corner click on "Save to text file" select and save that file, post in next log. Kevin Link to post Share on other sites More sharing options...
gerry7 Posted February 28, 2014 Author ID:797640 Share Posted February 28, 2014 I already have the full (free) version of Ccleaner and use it frequently- as I did before receiving your reply. Shall I still follow your direction?Gerry Link to post Share on other sites More sharing options...
kevinf80 Posted February 28, 2014 ID:797827 Share Posted February 28, 2014 Hiya Gerry.. Just run the version CCleaner that you have, then follow the instructions to post the start up list... Kevin Link to post Share on other sites More sharing options...
gerry7 Posted March 1, 2014 Author ID:797996 Share Posted March 1, 2014 Thanks: No HKCU:Run AdobeARM Adobe Systems Incorporated "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"Yes HKCU:Run AVG-Secure-Search-Update_0214c C:\Documents and Settings\Al.YOUR-5511792FEB\Application Data\AVG 0214c Campaign\AVG-Secure-Search-Update-0214c.exe /PROMPT /mid=e409b6cc904347d1b912d1191024e9fb-b602d594afd2b0b327e07a06f36ca6a7e42546d0 /CMPID=0214cNo HKCU:Run eraser - C:\Program Files\Eraser\eraser.exe -hideNo HKCU:Run GoogleToolbarNotifier Google Inc. "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"No HKCU:Run GoogleUpdate Google Inc. "C:\Documents and Settings\Al.YOUR-5511792FEB\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /cNo HKCU:Run Kies C:\Program Files\Samsung\Kies\Kies.exe /preloadNo HKCU:Run KiesPDLR C:\Program Files\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe RunNo HKCU:Run msmsgs Microsoft Corporation "C:\Program Files\Messenger\msmsgs.exe" /backgroundNo HKCU:Run SsAAD SONY Corporation C:\PROGRA~1\Sony\SONICS~1\SsAAD.exeNo HKCU:Run SUPERAntiSpyware SUPERAntiSpyware C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exeNo HKLM:Run AdobeARM Adobe Systems Incorporated "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"No HKLM:Run avgui AVG Technologies CZ, s.r.o. "C:\Program Files\AVG\AVG2014\avgui.exe" /TRAYONLYNo HKLM:Run dumprep 0 -u %systemroot%\system32\dumprep 0 -uNo HKLM:Run EfreeSoft Boss Key C:\Program Files\Mgboss\mgboss.exe -minNo HKLM:Run EuWatch "K:\Todo Backup\bin\EuWatch.exe"No HKLM:Run jusched "C:\Program Files\Java\jre7\bin\jusched.exe"No HKLM:Run mm_tray Musicmatch, Inc. "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe"Yes HKLM:Run MSConfig Microsoft Corporation C:\WINDOWS\pchealth\helpctr\Binaries\MSCONFIG.EXE /autoNo HKLM:Run realsched RealNetworks, Inc. "C:\program files\real\realplayer\update\realsched.exe" -osbootNo HKLM:Run sprtcmd SupportSoft, Inc. "C:\Program Files\TalkTalk\bin\sprtcmd.exe" /P TalkTalkNo HKLM:Run TrayNotify "K:\Todo Backup\bin\TrayNotify.exe" Link to post Share on other sites More sharing options...
kevinf80 Posted March 1, 2014 ID:798022 Share Posted March 1, 2014 Well there is nothing there to actually help, often there are lots of unnecessary programs that start at boot which can have a dramatic effect on actual boot times.... Maybe one last check is to defrag the HD, see if that helps: http://support.microsoft.com/kb/314848 Take care, Kevin.... Link to post Share on other sites More sharing options...
gerry7 Posted March 1, 2014 Author ID:798131 Share Posted March 1, 2014 Thanks for all your help - one last thing. I now get the attached message on start up.Should I revert to normal mode now?Startup warning.bmp Link to post Share on other sites More sharing options...
kevinf80 Posted March 1, 2014 ID:798162 Share Posted March 1, 2014 I assumed you could not achieve selective start up (clean boot) in reply #56 you did say you received an access denied alert... Ok as you appear to be in a clean boot state do the following to return to Normal mode: Open msconfig... On the General tab, click Normal Startup - load all device drivers and services, and then click OK. When you are prompted, click Restart. Kevin Link to post Share on other sites More sharing options...
gerry7 Posted March 2, 2014 Author ID:798303 Share Posted March 2, 2014 I just get message "Windows cannot find misconfig...." Gerry Link to post Share on other sites More sharing options...
kevinf80 Posted March 2, 2014 ID:798372 Share Posted March 2, 2014 That is very unusual, Select the Windows key and R key together, that should open the run box, type this msconfig.exe into the run box and hit the enter key, does msconfig open? Link to post Share on other sites More sharing options...
gerry7 Posted March 2, 2014 Author ID:798435 Share Posted March 2, 2014 No. Run box opens as before. Now message reads "Windows cannot find misconfig.exe...." Link to post Share on other sites More sharing options...
kevinf80 Posted March 2, 2014 ID:798460 Share Posted March 2, 2014 Please download SystemLook from the following link below and save it to your Desktop. http://images.malwareremoval.com/jpshortstuff/SystemLook.exe Double-click SystemLook.exe to run it. Copy the content of the following codebox into the main textfield::filefindmsconfig.exe Click the Look button to start the scan. When finished, a notepad window will open with the results of the scan. Please post this log in your next reply. Note: The log can also be found on your Desktop entitled SystemLook.txt Link to post Share on other sites More sharing options...
gerry7 Posted March 2, 2014 Author ID:798478 Share Posted March 2, 2014 Log: ystemLook 30.07.11 by jpshortstuffLog created at 18:40 on 02/03/2014 by AlAdministrator - Elevation successful ========== filefind ========== Searching for "msconfig.exe"C:\WINDOWS\$NtServicePackUninstall$\msconfig.exe -----c- 169984 bytes [15:39 26/04/2009] [00:34 27/09/2005] 3C60AEFA68EFA2C4D13AB6B68FE82B81C:\WINDOWS\$NtUninstallKB906569$\msconfig.exe -----c- 158208 bytes [18:10 16/10/2007] [12:00 04/08/2004] 4FD22142F54692463A7B98B7DE175573C:\WINDOWS\pchealth\helpctr\binaries\msconfig.exe --a---- 169984 bytes [23:07 04/04/2005] [00:12 14/04/2008] A81135541C9D4EBCE43EFA8AD31395B4C:\WINDOWS\ServicePackFiles\i386\msconfig.exe ------- 169984 bytes [02:49 16/02/2009] [00:12 14/04/2008] A81135541C9D4EBCE43EFA8AD31395B4C:\WINDOWS\system32\dllcache\msconfig.exe --a--c- 169984 bytes [23:07 04/04/2005] [00:12 14/04/2008] A81135541C9D4EBCE43EFA8AD31395B4 Searching for " "No files found. -= EOF =- Link to post Share on other sites More sharing options...
gerry7 Posted March 2, 2014 Author ID:798500 Share Posted March 2, 2014 A thousand apologies! I was looking through the log and suddenly saw and realised that I had misspelled msconfig ( See my posts 66 & 68).Have now obeyed your post 65 instructions. Thanks again Gerry Link to post Share on other sites More sharing options...
kevinf80 Posted March 2, 2014 ID:798527 Share Posted March 2, 2014 Thanks Gerry, maybe I should have also spotted your mistake with the spelling.... At least System Look tells us msconfig.exe is exactly where it should be... C:\WINDOWS\pchealth\helpctr\binaries\msconfig.exe Obviously we have a couple of spares available just in case....lol What is the status now, can we closeout? You should also be aware that support for XP will finish April this year, maybe time to look for an upgrade: http://windows.microsoft.com/en-GB/windows/end-support-help Kevin... Link to post Share on other sites More sharing options...
gerry7 Posted March 2, 2014 Author ID:798532 Share Posted March 2, 2014 Thanks for every thing. Gerry.. Link to post Share on other sites More sharing options...
kevinf80 Posted March 2, 2014 ID:798539 Share Posted March 2, 2014 My pleasure Gerry, come back anytime you need a hand... Kevin.... Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 5, 2014 Root Admin ID:799455 Share Posted March 5, 2014 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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