Can't browse internet

[gabcor25]

Hello,

 

After using Bit Torrent my laptop started acting up so I run Malwarebytes and found 7 viruses. After I restarted it I'm not able to surf, email or any other online activity eventhough the wifi icon shows the internet is available.

 

Please help me!

 

 

gabcor

dds.txt

attach.txt

[kevinf80]

Hello and

 

P2P/Piracy Warning:

 

   

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

Next,

 

Download Farbar Service Scanner from here: http://www.bleepingcomputer.com/download/farbar-service-scanner/dl/62/ and run it on the computer with the issue.

Make sure the following options are checked:

 

• 
  

Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update
Windows Defender

 

• 
  

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.
 
Next,
 
Download Farbar Recovery Scan Tool and save it to your desktop.
 
Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
  
• Press Scan button.
  
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
  

 

Post those logs...

[gabcor25]

Hello,

 

Here are the requested logs. I appreciate you taking the time to help.

 

 

gabcor

 

 

 

FRST.txt

Addition.txt

FSS.txt

[kevinf80]

FSS log does not indicate any problems with the internet connection, ok continue:

 

Download attached fixlist.txt file and save it to the Desktop, or the folder you saved FRST into.

NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

 

Run FRST and press the Fix button just once and wait.

The tool will make a log on the Desktop (Fixlog.txt). Please post it to your reply.

 

Next,

 

Download Zoek.zip from here http://www.hijackthis.nl/smeenk/220813/zoek.zip and save that zip file to your Desktop.

 

Double click zip file and extract to your  Desktop:

 

 

 

 

you will now have 3 versions of the tool on the Desktop:

 

 

 

Before running Zoek make sure all Browsers are closed and Security is turned OFF. Check at the following link: http://www.techsupportforum.com/forums/f50/how-to-disable-your-security-applications-490111.html[/url

 

Double click on each in turn until one version of Zoek will run (accept UAC) The following window will open:

 

 

 

 

Copy and paste the following script from the code box and paste into the field.

 

 

emptyclsid;firefoxlook;FFdefaults;Chromelook;CHRdefaults;autoclean;iedefaults;filesrcm;startupall;

 

 

Select the "Run Script" tab. The following window will open:

 

 

 

 

 

 

Please be patient and do not use the PC when the scan is in progress.

 

When complete you maybe asked to re-boot your PC, if so please do

 

 

Post the produced log in your next reply…..

 

Next,

 

Download CKScanner from here: http://downloads.malwareremoval.com/CKScanner.exe

Important - Save it to your desktop.

Doubleclick CKScanner.exe (Right click and "Run as administrator" in Vista/Win7).

Give permission if necessary, and click Search For Files.

After a very short time, when the cursor hourglass disappears, click Save List To File.

A message box will verify the file saved. Please run the program once only.

Double-click the CKFiles.txt icon on your desktop and copy/paste the contents in your next reply.

 

Next,

 

Run Malwarebytes,  Open > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware,

Make sure that everything is checked, and click Remove Selected on any found items.

 

Post the produced log

 

Let me see those logs, also tell me what issues/concerns remain..

 

fixlist.txt

[gabcor25]

Hello,

 

I've followed your instructions and here are the logs. Skype works and I the antivirus software updated automatically, but I still can't email or surf with any browser.

 

 

Thanks,

gabcor

mbam-log-2013-11-01 (22-33-23).txt

ckfiles.txt

zoek-results.txt

Fixlog.txt

[kevinf80]

Continue with the following:

 

Please download RogueKiller from here:

 

http://www.sur-la-toile.com/RogueKiller/RogueKiller.exe'>http://www.sur-la-toile.com/RogueKiller/RogueKiller.exe    <- 32 bit version

 

http://www.sur-la-toile.com/RogueKiller/RogueKiller.exe'>http://www.sur-la-toile.com/RogueKiller/RogueKiller.exe    <- 64 bit version

                                     

• Make sure to get the correct version for your system.
  
• Quit all running programs
  
• Please disconnect any USB or external drives from the computer before you run this scan!
  
• For Vista/Seven, right click -> run as administrator, for XP simply run RogueKiller.exe
  
• Wait until Prescan has finished...
  
• The following EULA will appear, please select accept
   
  
   
  
• Ensure MBR scan, Check faked and AntiRootkit are checked
  
• Select Scan
   
  
   
  
• When the scan completes select Report, copy and paste that to your reply.
   
  
   
  
• The log should be found in RKreport[?].txt on your Desktop
  
• Exit/Close RogueKiller
  
  

[gabcor25]

I run Rogekiller. Here is the log

 

 

Thanks

RKreport0_S_11022013_012752.txt

[kevinf80]

RogueKiller log is good, no issues. Close all browsers, select start, into the search box either type or copy/paste firefox -safemode tap enter.  Firefox will start in Safe mode, what happens in that mode any improvement?

[gabcor25]

No changes, still unable to surf. Silly question: do I need to cancel the two viruses found by Roguekiller? I didn't do it yet as you only said to copy and paste the report after the scan.

[kevinf80]

There are no virus in RK log, is clean...  Run the following:

 

download the latest version of TDSSKiller from here:

http://support.kaspersky.com/downloads/utils/tdsskiller.exe and save it to your Desktop.

 

 

•  

   

• Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.

   

   

   

  

   

   

   

• Put a checkmark beside loaded modules.

   

   

   

  

   

   

   

• A reboot will be needed to apply the changes. Do it.

   

   

• TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.

   

   

• Then click on Change parameters in TDSSKiller.

   

   

• Check all boxes then click OK.

   

   

   

  

   

   

   

• Click the Start Scan button.

   

   

   

  

   

   

   

• The scan will be quick.

   

   

• If a suspicious object is detected, the default action will be Skip, click on Continue.

   

   

   

  

   

   

   

• If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.

   

   

• Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.

   

   

   

  

   

   

   

• Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

   

   

• A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.

   

   

[gabcor25]

Only two suspicious objects found. No malicious. Here is the log.

TDSSKiller.2.8.16.0_02.11.2013_09.16.38_log.txt

[kevinf80]

The two entries in TDSSKiller log are classed as suspicious because the driver is unsigned, i`ve checked the MD5 info and both are clean. We see no infection on your system with the tools used.

We`ve set browsers to defaults with Zoek, even tried Firefox in safe mode, you confirm you are still unable to surf internet. This is odd, as you seem to be downloading tools OK.

 

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:

 

• 
  

Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Devices
List Users, Partitions and Memory size.
List Minidump Files
List Restore Points

 

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

 

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

[gabcor25]

Here is the log

Result.txt

[kevinf80]

What is this service: Expat Shield Monitoring Service what does that do?

 

What is this service: Garmin.Cartography.MapUpdate.CoreService.exe what does that do?

 

Both above are generating many errors. What is happening with your browsers at present,

 

Turn off your PC, turn off your Router and leave Router off for one full minute. Turn on Router, wait until lights stabilize then re-boot PC... any change?

[gabcor25]

No browsing on either Firefox or Opera. Expat shield provides a foreign IP to watch BBC from abroad. Is a legal free service and never had any issues with it. Garmin is an update program for my GPS. 

 

I did as you said and still no difference. Postbox, Firefox and Opera not connecting to the internet

[kevinf80]

I assume as FireFox and Opera are not connecting you have another browser that does? if so which one, IE or Chrome? if you have an active browser do this:

 

Follow the instructions here: https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer fully uninstall and remove Firefox from your PC.

 

Next,

 

Download and install Firefox from here: http://www.mozilla.org/en-US/

 

Will FF now work?

[AdvancedSetup]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!