Charles W Posted June 18, 2013 ID:692563 Share Posted June 18, 2013 Hello, My internet has been spotty recently. When I watch youtube videos, the video often takes 10-30 seconds to begin to load, and then needs to pause every 10 seconds to buffer. Surfing the web also yields similar lulls, as no pages will load for a given time, and then suddenly all the pages will load after the lull. I thought it was a problem specific to my computer, but my dad told me today that he has had the same problem for around two weeks, just like me. Marius from Malware Removal Help has helped me with the Malware Removal process, and he directed me here for further internet help. My dad and I tried to reset our internet cable box, but the problem persists. Our internet service provider is RCN. I'd greatly appreciate any help. Thanks! Charles Link to post Share on other sites More sharing options...
CWB Posted June 18, 2013 ID:692585 Share Posted June 18, 2013 going with the idea that marius gave you the "all clear" ...have you contacted RCN and explained that two comps on your system have been slow in reference to data down loading ?(this may be a problem on their side of things)to make sure that the problems are not your machines ... do you have a friend that has a laptop that he could bring by your place to check with ? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 18, 2013 Root Admin ID:692702 Share Posted June 18, 2013 What happens if you start in Safe Mode with Networking? Are speeds any better? Link to post Share on other sites More sharing options...
Charles W Posted June 18, 2013 Author ID:692760 Share Posted June 18, 2013 My sister is currently visiting our family, and I'll ask her if she's had any problems. I tried safe mode with networking, but it didn't seem better. The videos also loaded and started playing, but then the buffer disappears. The video tries to play again, but gets cut short once more. Finally, it stops trying and goes static and says there's an error. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 18, 2013 Root Admin ID:692780 Share Posted June 18, 2013 Well if the computer has been declared clean and speed is no better with Safe Mode and another machine is also having the same issue then it would appear to be a router or connection issue. Link to post Share on other sites More sharing options...
Charles W Posted June 19, 2013 Author ID:692882 Share Posted June 19, 2013 Yep. Thank you all for your help! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 19, 2013 Root Admin ID:692897 Share Posted June 19, 2013 You're quite welcome. Good luck and I hope that your ISP can get you fixed up. Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now