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Welcome to the forum.

Before we proceed further, please uninstall or disable uTorrent and any other peer-to-peer filesharing app.

Continued use of filesharing or ill-advised downloads will surely re-infect your system.

Risks of File-Sharing Technology.

P2P file sharing: Know the risks

It's also against the forums policy concerning P2P programs:

http://forums.malwar...showtopic=97700

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Then........

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller to your desktop.

For Windows XP, double-click to start.

For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC

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Welcome to the forum.

Before we proceed further, please uninstall or disable uTorrent and any other peer-to-peer filesharing app.

Continued use of filesharing or ill-advised downloads will surely re-infect your system.

Risks of File-Sharing Technology.

P2P file sharing: Know the risks

It's also against the forums policy concerning P2P programs:

http://forums.malwar...showtopic=97700

----------------------------------------

Then........

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller to your desktop.

For Windows XP, double-click to start.

For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC

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Please read the directions carefully so you don't end up deleting something that is good!!

Please note that TDSSKiller can be run in safe mode if needed.

Here's a video that explains how to run it if needed:

Please download the latest version of TDSSKiller from here and save it to your Desktop.

  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
    image000q.png
  • Put a checkmark beside loaded modules.
    2012081514h0118.png
  • A reboot will be needed to apply the changes. Do it.
  • TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  • Then click on Change parameters in TDSSKiller.
  • Check all boxes then click OK.
    clip.jpg
  • Click the Start Scan button.
    19695967.jpg
  • The scan should take no longer than 2 minutes.
  • If a suspicious object is detected, the default action will be Skip, click on Continue.
    67776163.jpg
    Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
    Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    62117367.jpg
    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
  • A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here. There may be 3 logs > so post or attach all of them.
  • Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.

Here's a summary of what to do if you would like to print it out:

If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

~~~~~~~~~~~~~~~~~~~~

You can attach the logs if they're too long:

Bottom right corner of this page.

more-reply-options.jpg

New window that comes up.

choose-files1.jpg

MrC

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Okay - I ran the program as directed. I did not cure anything, only skipped them. 12 threats showed up but not really sure they are all threats.

DIskkeeper is my hard disk scanner / defragger / etc.

pgfilter is for my PeerGuardian2 program

RetroWDSvc is my WD external harddrive backup software to be able to use the button to power off the drive.

22:17:57.0765 3948 Detected object count: 12

22:17:57.0765 3948 Actual detected object count: 12

22:19:13.0890 3948 ASCTRM ( UnsignedFile.Multi.Generic ) - skipped by user

22:19:13.0890 3948 ASCTRM ( UnsignedFile.Multi.Generic ) - User select action: Skip

22:19:13.0906 3948 Diskeeper ( UnsignedFile.Multi.Generic ) - skipped by user

22:19:13.0906 3948 Diskeeper ( UnsignedFile.Multi.Generic ) - User select action: Skip

22:19:13.0906 3948 grmnusb ( UnsignedFile.Multi.Generic ) - skipped by user

22:19:13.0906 3948 grmnusb ( UnsignedFile.Multi.Generic ) - User select action: Skip

22:19:13.0906 3948 MCSTRM ( UnsignedFile.Multi.Generic ) - skipped by user

22:19:13.0906 3948 MCSTRM ( UnsignedFile.Multi.Generic ) - User select action: Skip

22:19:13.0906 3948 NetSvc ( UnsignedFile.Multi.Generic ) - skipped by user

22:19:13.0906 3948 NetSvc ( UnsignedFile.Multi.Generic ) - User select action: Skip

22:19:13.0921 3948 omci ( UnsignedFile.Multi.Generic ) - skipped by user

22:19:13.0921 3948 omci ( UnsignedFile.Multi.Generic ) - User select action: Skip

22:19:13.0921 3948 pcouffin ( UnsignedFile.Multi.Generic ) - skipped by user

22:19:13.0921 3948 pcouffin ( UnsignedFile.Multi.Generic ) - User select action: Skip

22:19:13.0921 3948 pgfilter ( UnsignedFile.Multi.Generic ) - skipped by user

22:19:13.0921 3948 pgfilter ( UnsignedFile.Multi.Generic ) - User select action: Skip

22:19:13.0921 3948 PxHelp20 ( UnsignedFile.Multi.Generic ) - skipped by user

22:19:13.0921 3948 PxHelp20 ( UnsignedFile.Multi.Generic ) - User select action: Skip

22:19:13.0937 3948 RetroWDSvc ( UnsignedFile.Multi.Generic ) - skipped by user

22:19:13.0937 3948 RetroWDSvc ( UnsignedFile.Multi.Generic ) - User select action: Skip

22:19:13.0937 3948 SandraDataSrv ( UnsignedFile.Multi.Generic ) - skipped by user

22:19:13.0937 3948 SandraDataSrv ( UnsignedFile.Multi.Generic ) - User select action: Skip

22:19:13.0937 3948 WinDriver6 ( UnsignedFile.Multi.Generic ) - skipped by user

22:19:13.0937 3948 WinDriver6 ( UnsignedFile.Multi.Generic ) - User select action: Skip

22:19:22.0187 3476 Deinitialize success

Thanks again!

TDSSKiller.2.8.15.0_07.12.2012_22.12.58_log.txt

TDSSKiller.2.8.15.0_07.12.2012_22.10.21_log.txt

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That scan was clean.......

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingc...to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

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okay - I ran ComboFix. The report is attached. The computer takes longer to reboot and my Avira icon no longer appears in the systray. I removed it and reinstalled it and it shows up until I reboot the computer. When I got to the security center it says its enabled and up to date. It did have to install thje Recovery Console.

The Malwarebytes Icon is red and was red before I ran combofix. I can unclick both options and they seem to work but sometimes after a day or so it will gray out. We will see. Thoughts?

Thanks -

ComboFix.txt

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Please create a new system restore point before running Malwarebytes Anti-Rootkit.

MBAR tutorial

Download Malwarebytes Anti-Rootkit from HERE

  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt

To attach a log if needed:

Bottom right corner of this page.

more-reply-options.jpg

New window that comes up.

choose-files1.jpg

~~~~~~~~~~~~~~~~~~~~~~~

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the 'fixdamage' tool included with Malwarebytes Anti-Rootkit and reboot.

Verify that your system is now functioning normally.

MrC

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