Maurice Naggar

Just make sure your system at least has the correct month-day-year and the approximate current local time. Other than that, do not focus too much on the system time. Get for me the reports by doing steps 4 and 6. {skip the online scan .... for now} You mentioned "windows defender" .... it's a built in mini-applet in Windows XP ..... but it is not a full blown Antivirus program ! What antivirus program is installed on this box ?? At the next chance, also run this next: Download and Save to the DESKTOP Win32kDiag from any of the following locations and save it to your Desktop. Download Win32kDiag (Win32kDiag.exe) - #1 Download Win32kDiag (Win32kDiag.exe) - #2 Download Win32kDiag (Win32kDiag.exe) - #3 Click on Start button. Select Run, and copy-paste the following command (the bolded text) into the "Open" textbox, and click OK. "%userprofile%\desktop\win32kdiag.exe" -f -r

User account control is good to have. Do this on most tools that I have you do. Do a Right-click on the exe and select Run as Administrator and allow to run. Let me know. If and only if this does not work, I can give you alternate manual methods.

Your antivirus maybe holding it up. Try (only 1 time) to disable your antivirus and then re-run RSIT. If "stuck" at near 15 minutes, close it and then proceed forward with step 4 and onward. Do as much as you can.

Re-confirm please....by that you mean these were completed Check disk System File check System restore create Windows Repair

Hold off on doing anything else on your own. I'd like for you to do the following. { and yes, RKILL likely did help out in getting the exe-run situation corrected.....but you likely have other things going on.} Step 1 1. Go >> Here << and download ERUNT (ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.) 2. Install ERUNT by following the prompts (use the default install settings but say no to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later) 3. Start ERUNT (either by double clicking on the desktop icon or choosing to start the program at the end of the setup) 4. Choose a location for the backup (the default location is C:\WINDOWS\ERDNT which is acceptable). 5. Make sure that at least the first two check boxes are ticked 6. Press OK 7. Press YES to create the folder. Step 2 Set Windows to show all files and all folders. On your Desktop, double click My Computer, from the menu options, select tools, then Folder Options, and then select VIEW Tab and look at all of settings listed. "CHECK" (turn on) Display the contents of system folders. Under column, Hidden files and folders----choose ( *select* ) Show hidden files and folders. Next, un-check Hide extensions for known file types. Next un-check Hide protected operating system files. Step 3 Download Random's System Information Tool (RSIT) by random/random from here and save it to your desktop. Double click on RSIT.exe to run RSIT. Click Continue at the disclaimer screen. Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized) Step 4 Download Security Check by screen317 and save it to your Desktop: here or here Run Security Check Follow the onscreen instructions inside of the command window.A Notepad document should open automatically called checkup.txt; close Notepad. We will need this log, too, so remember where you've saved it! Step 5 Close all open browsers at this point. Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools For directions on how, see How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs Do NOT turn off the firewall Start Internet Explorer Using Internet Explorer browser only, go to BitDefender Quickscan website: http://quickscan.bitdefender.com and click "Start Scan". Observe your browser in case it shows a notice/message bar to allow download and installation of a tool. Allow the download and install of qsax.cab from BitDefender. Right-click the IE info bar and select Install to install the BitDefender quick scan module. If prompted, reply yes to allow it to run. Press the Allow button and follow prompts. Press the "Start Scan" once more. You'll see the EULA in a pop-up window. Click the I accept & then the OK button Note: The FAQ is here --> http://quickscan.bitdefender.com/faq/ and that QuickScan has no removal capability. The site boasts a 60-second scan. Do have patience as it likely will take longer. It may seem to stall at moments, but have patience; it will move on. You'll see a progress bar at top right of window. Hopefully you will see a No infections found in the bar-winddow. Press the View Log button. The log report will show in your text editor. Save the log. Do a Select ALL, Copy. Then paste contents into your next reply. Step 6 Download & SAVE to your Desktop >> Tigzy's RogueKillerfrom here << or >> from here << Quit all programs that you may have started. Please disconnect any USB or external drives from the computer before you run this scan! For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run. For Windows XP, double-click to start. Wait until Prescan has finished ... Click on Scan. Click on Report and copy/paste the content of the notepad into your next reply. Step 7 RE-Enable your antivirus program. Copy & Paste contents of Log.txt & Info.txt & Checkup.txt & log from Bitdefender & RogueKiller log. Use separate replies as needed if logs do not fit into one reply box.

Hello DougH. Do NOT run any tools or fixes on your own. Only follow my guidance. And make sure you do not use nor run any "registry optimizer" or "maximizer" or "cleaner". Most registry cleaners can well lead to bigger & worse issues. Do this next and let me know, and await my next reply. Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools For directions on how, see How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs Do NOT turn off the firewall Please download Rkill by Grinler and save it to your desktop. Link 2 Link 3 Link 4 Double-click on the Rkill desktop icon to run the tool. If using Vista or Windows 7, right-click on it and Run As Administrator. A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully. If not, delete the file, then download and use the one provided in Link 2. If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs. If the tool does not run from any of the links provided, please let me know. If your antivirus program gives a prompt message, respond positive to allow RKILL to run. If a malware-rogue gives a message regarding RKILL, proceed forward to running RKILL IF you still have a problem running RKILL, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead. When all done, rkill.txt log file will be on your desktop. Copy & Paste contents of Rkill.txt into a reply. More Information about Rkill can be found at this link: http://www.bleepingcomputer.com/forums/topic308364.html AND do NOT "attach" any logs I ask for. ALWAYS Copy all contents and Paste into the main-body of reply.

Firstly, unless you had given Microsoft your personal telephone number, I really really doubt the phone call was from MS. It is most likely the call was from a scammer. Next time, hang up on the call. You need to tell me if this system, at any point, had Norton Symantec installed or Mcafee. Or any 3rd-party firewall. As to the last things I outlined: You may physically disconnect from the internet while doing the Windows Repair steps. And steps marked # 2 and 3 can be done while in Safe mode.

I would urge you to insure that all your online passwords are changed and to take steps to protect yourself on possible identity theft --- since the system had a number of trojans. 1. Contact your banks, credit card companies, financial institutions and inform them that you may be a victim of identity theft and ask them to put a watch on your accounts or change all your account numbers. 2. From a clean computer, change ALL your online passwords -- for email, for banks, financial accounts, PayPal, eBay, online companies, any online forums or groups. Here is some additional information: Danger: Remote Access Trojans http://www.microsoft.com/technet/security/alerts/info/virusrat.mspx Consumers – Identity Theft http://www.ftc.gov/bcp/edu/microsites/idtheft/consumers/index.html How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud? http://www.dslreports.com/faq/10451 We can wrap this up now. I see that you are clear of your original issues. If you have a problem with these steps, or something does not quite work here, do let me know. The following few steps will remove tools we used. Advise me after you have completed the cleanups. Download OTC to your desktop and run it Click Yes to beginning the Cleanup process and remove these components, including this application. You will be asked to reboot the machine to finish the Cleanup process. Choose Yes. ERUNT you should keep and use periodically to backup Windows registry. Delete the following if still present: Adwcleaner.exe JRT.exe Roguekiller.exe Securitycheck.exe TDSSKILLER.exe You may use Control Panel >> Programs and Features and uninstall ESET Online scan. Safer practices & malware prevention If you do not have MBAM PRO, I'd encourage you to get it, since it would have helped protect your system from getting this type of infection. Have a hardware router between the incoming internet-modem and your computer. Use a Standard user account rather than an administrator-rights account when "surfing" the web. Configure your Antivirus software to check for updates daily, at a time in which you are sure the computer will be on. Check in at Windows Update and install any Important Updates offered. Make certain that Automatic Updates is enabled. How to configure and use Automatic Updates in Windows http://support.microsoft.com/kb/306525 Check on other update issues as well, visit Secunia Online Software Inspector (OSI) See How to detect vulnerable and out-dated programs using Secunia Personal Software Inspector Download, install, and keep updated Spyware Blaster (free): http://www.javacoolsoftware.com/spywareblaster.html (all Protections should be enabled at all times) Tutorial for Spywareblaster: Using SpywareBlaster to protect your computer from Spyware, Hijackers, and Malware I'd recommend that you get and use MVP Mike Burgess' custom hosts file http://mvps.org/winhelp2002/hosts.htm See the FAQ page http://mvps.org/winhelp2002/hostsfaq.htm That would help to keep your browser away from known spyware/malware sites. Make regular backups of your system to removable media: DVD, USB external hard drive, etc. Having a total image backup of your system stored on DVD/CD is highly important. Get and make use of imaging-backup utilities and save them to offline media. That way you have something to fall back to if another disaster hits. Examples of image backup software: Acronis True Image, or the free (for personal use) Macrium Reflect http://www.macrium.com/reflectfree.asp or Paragon Backup & Recovery http://www.paragon-software.com/home/br-free/download.html Consider using Web of Trust WOT add-on for your browser(s) http://www.mywot.com/en/download http://www.mywot.com/en/faq/add-on On some regular schedule, it is a good idea to do an online scan for viruses and malware. Here is a very short list of sites where this may be done: ESET Online Scanner BitDefender Quickscan Trend Micro Housecall F-Secure Online Scanner Microsoft Safety Scanner Panda ActiveScan See Six tips to help you stay safer online Never, ever download free games, free tools, videos, mutli-media files or anything free unless you can be absolutely sure the source is safe ! We are finished here. Best regards.

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The format of those last reports is odd. Take some extra safety precautions when replying. Press the More reply options button on the forum screen at bottom of the thread. Then on next reply box, look at the upper far-left corner and look at the light-switch icon and if it is not in the "down" position .... then click on it 1 time so that it is down. Then paste your log. The last MBAM log result is good. You will want to print out or copy these instructions to Notepad for offline reference! Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools For directions on how, see How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs Do NOT turn off the firewall Close all open browsers at this point. Start Internet Explorer (fresh) by pressing Start >> Internet Explorer >> Right-Click and select Run As Administrator. Using Internet Explorer browser only, go to ESET Online Scanner website: http://www.eset.com/onlinescan/ Accept the Terms of Use and press Start button; Approve the install of the required ActiveX Control, then follow on-screen instructions; Enable (check) the Remove found threats option, and run the scan. After the scan completes, the Details tab in the Results window will display what was found and removed. A logfile is created and located at C:\Program Files (x86)\Eset\EsetOnlineScanner\log.txt. Look at contents of this file using Notepad. The Frequently Asked Questions for ESET Online Scanner can be viewed here http://go.eset.com/us/online-scanner/faq It is emphasized to temporarily disable any pc-resident {active} antivirus program prior to any on-line scan by any on-line scanner. (And the prompt re-enabling when finished.) If you use Firefox, you have to install IETab, an add-on. This is to enable ActiveX support. Do not use the system while the scan is running. Once the full scan is underway, go take a long break Re-enable the antivirus program. Reply with copy of the Eset scan log and tell me, How is the system now ?

Hello joefizz and welcome to MalwereBytes forums. Please do NOT attach logs. Instead, always, COPY all contents and Paste directly into main body of reply box. Do that now for both DDS + Attach.txt files so that I can review. TIA

It looked to me that you had a Crossrider infection, which should mostly be gone now. But your system needs follow-up checks, AND updating of 3 utilities. Please do the following at the next opportunity. Step 1 Your Java runtime is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update. Accept the EULA & Download the latest version of >> Windows Offline << from here and save it to your desktop. Get the Offline version that corresponds to your "bit-tedness" of your Windows (32-bit or 64-bit) How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system Close any programs you may have running - especially your web browser(s). Go to Start > Settings > Control Panel, select Programs and Features and remove all older versions of Java. Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java) in the name. Click the Remove or Change/Remove button. Repeat as many times as necessary to remove each Java versions. Reboot your computer once all Java components are removed. Then from your desktop double-click on jre-7u9-windows-i586.exe to install the newest version. ( jre-7u9-windows-x64.exe if this is a 64-bit Windows o.s.) After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup) On the General tab, under Temporary Internet Files, click the Settings button. Next, click on the Delete Files button There are two options in the window to clear the cache - Leave BOTH CheckedApplications and Applets Trace and Log Files [*]Click OK on Delete Temporary Files Window Note: This deletes ALL the Downloaded Applications and Applets from the CACHE. [*]Click OK to leave the Temporary Files Window Small tweaks for Java runtime, since most all users do not need to load Java at each Windows startup: Click Advanced Tab. Expand the Miscellaneous item. UN-check the line Java quick starter Press Apply then OK. Close the applet when done. Step 2 To de-install Flash Player Use Programs and Features (Windows 7 & Vista) or Add-or-Remove Programs (Windows XP) to de-install older versions of Flash Player. For stubborn cases, Download and save the Flash Player uninstaller >> uninstall Flash Player for 32-bit Windows<< If you have Windows 64-bit, use this Flash Player uninstaller >> uninstall Flash Player for 64-bit Windows<< Close all browsers and instant messenger (IM) programs. Run the uninstaller. To get latest Flash Player Go to http://www.adobe.com/go/getflash and get the latest Flash Player Un-Check any checkbox for Google Chrome, or McAfee Security Scan Plus, or any other widget or toolbar or add-on!!! Reference: How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system http://support.microsoft.com/kb/827218 Step 3 Older versions of Adobe Reader pose a potential security risk. De-install your Adobe Reader: Use Control Panel's Program and Features, Un-install Adobe Reader. Get latest Adobe Reader version http://get.adobe.com/reader/ Be sure to un-check the box for Free McAfee Security Scan or any "toolbar" (if offered ) Step 4 Temporarily disable your antivirus so that it does not interfere. How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs Save and close any work documents, close any apps that you started. Start your MBAM MalwareBytes' Anti-Malware. Click the Settings Tab and then the General Settings sub-tab. Make sure all option lines have a checkmark. Then click the Scanner settings sub-tab in second row of tabs. Make sure all option lines have a checkmark. Next, Click the Update tab. Press the "Check for Updates" button. If prompted for a Restart, do that. When done, click the Scanner tab. Do a FULL Scan. When the scan is complete, click OK, then Show Results to view the results. Make sure that everything is checked, and click Remove Selected. When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM. When all done, Copy and Paste the MBAM scan log. Re-enable your antivirus.

Simply trying to determine why you'd been getting those "not genuine" prompts. Yes, hopefully the slowness will dissipate over time. At your next opportunity, do the following. Please download Windows Repair (all in one) from here. Install the program. Please proceed to run it. On Vista, Windows 7 or 8, Right-click the executable and select Run as Administrator. Go to Step 2 and allow it to run CheckDisk by clicking on the Do It button: Once that is done please go to Step 3 and allow it to run the System File Check by clicking on the Do It button: Go to Step 4 and under System Restore click on the Create button: Next, go to the Start Repairs tab and click the Start button. Please ensure that ONLY items seen in the image below are ticked as indicated (they're all checked by default): Click on the box next to the Restart System when Finished. Then click on Start.

You may try the previous items # 2 & 3 in Safe mode. Then, next, the following needs to be done in Normal mode of Windows 7. Please download Windows Repair (all in one) from here. Install the program. Please proceed to run it. On Vista, Windows 7 or 8, Right-click the executable and select Run as Administrator. Go to Step 2 and allow it to run CheckDisk by clicking on the Do It button: Once that is done please go to Step 3 and allow it to run the System File Check by clicking on the Do It button: Go to Step 4 and under System Restore click on the Create button: Next, go to the Start Repairs tab and click the Start button. Please ensure that ONLY items seen in the image below are ticked as indicated (they're all checked by default): Click on the box next to the Restart System when Finished. Then click on Start. Next, find the DDS tool and Right-click it and Run as Administrator. Copy and Paste the new DDS.txt + Attach.txt into a new reply, AND, tell me, How is the system now?

Please download Junkware Removal Tool to your Desktop. Please close your security software to avoid potential conflicts. Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click JRT.exe and select Run as administrator. The tool will open and start scanning your system. Please be patient as this can take a while to complete, depending on your system's specifications. On completion, a log (JRT.txt) is saved to your Desktop and will automatically open. Please post the contents of JRT.txt into your reply. And tell me, How is the system now? Re-enable your security software.

'torrent apps leave ports open and that exposes your system to possible exploitation and re-infection while we try to clean what you have. Please download AdwCleaner © Xplode from >>here<< and save it on your Desktop. If your are running Windows XP, double click adwcleaner.exe to start it. Otherwise, Right-click on adwcleaner.exe and select Run As Administrator to launch the application. Now click on the Search tab. Please post the contents of the log-file created in your next post. Note: The log can also be located at C:\AdwCleaner[XX].txt where XX Denotes the number of times the application has been ran, so in this should be something like R1. Step 2 Download & SAVE to your Desktop >> Tigzy's RogueKillerfrom here << or >> from here << Quit all programs that you may have started. Please disconnect any USB or external drives from the computer before you run this scan! For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run. For Windows XP, double-click to start. Wait until Prescan has finished ... Then Click on Scan button at upper right of screen. Wait until the Status box shows "Scan Finished" Click on Report and copy/paste the content of the Notepad into your next reply. The log should be found in RKreport[1].txt on your Desktop Do NOT press any Fix button. Exit/Close RogueKiller

Advise me if this is a home-use system. And do the following: Step 1 Download TFC by OldTimer and SAVE it to your desktop Double-click TFC.exe to run it. (Note: If you are running on Vista or Windows 7, right-click on the file and choose Run As Administrator). It will close all programs when run, so make sure you have saved all your work before you begin. Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion. Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean. Step 2 Your Java runtime is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update. Accept the EULA & Download the latest version of >> Windows Offline << from here or >> from here << and save it to your desktop. Get the Offline version that corresponds to your "bit-tedness" of your Windows (32-bit or 64-bit) How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system Close any programs you may have running - especially your web browser(s). Go to Start > Settings > Control Panel, select Programs and Features and remove all older versions of Java. Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java) in the name. Click the Remove or Change/Remove button. Repeat as many times as necessary to remove each Java versions. Reboot your computer once all Java components are removed. Then from your desktop double-click on jre-7u9-windows-i586.exe to install the newest version. ( jre-7u9-windows-x64.exe if this is a 64-bit Windows o.s.) After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup) On the General tab, under Temporary Internet Files, click the Settings button. Next, click on the Delete Files button There are two options in the window to clear the cache - Leave BOTH Checked Applications and Applets Trace and Log Files [*]Click OK on Delete Temporary Files Window Note: This deletes ALL the Downloaded Applications and Applets from the CACHE. [*]Click OK to leave the Temporary Files Window Small tweaks for Java runtime, since most all users do not need to load Java at each Windows startup: Click Advanced Tab. Expand the Miscellaneous item. UN-check the line Java quick starter Press Apply then OK. Close the applet when done. Step 3 Older versions of Adobe Reader pose a potential security risk. De-install your Adobe Reader: Use Control Panel's Program and Features, Un-install Adobe Reader. Get latest Adobe Reader version http://get.adobe.com/reader/ Be sure to un-check the box for Free McAfee Security Scan or any "toolbar" (if offered ) Step 4 Start Firefox. From its main menu, select Help >> About Firefox. Click on Check for Updates button. Allow it to process {apply} the update and to restart Firefox. Step 5 Download Dr.Web CureIt to the desktop. Turn OFF your antivirus program. How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs Doubleclick the drweb-cureit.exe file, then on Start and allow to run the express scan This will scan the files currently running in memory and when something is found, click the yes button when it asks you if you want to cure it. This is only a short scan. Once the short scan has finished, chose the Complete Scan. Select all drives. A red dot shows which drives have been chosen. Click the green arrow at the right, and the scan will start. Click 'Yes to all' if it asks if you want to cure/move the file. When the scan has finished, look and see if you can click the following icon next to the files found: If so, click it and then click the next icon right below and select Move incurable as you'll see in next image: This will move it to the %userprofile%\DoctorWeb\quarantaine-folder if it can't be cured. (this in case if we need samples) After selecting, in the Dr.Web CureIt menu on top, click file and choose save report list Save the report to your desktop. The report will be called DrWeb.csv Close Dr.Web Cureit. Reboot your computer to allow files that were in use to be moved/deleted during reboot. After reboot, post the contents of the log from Dr.Web you saved previously in your next reply. NOTE: During the scan, a pop-up window will open asking for full version purchase. Simply close the window by clicking on X in upper right corner. Re-Enable your antivirus program when all done.

Your logs showed some peer-to-peer filesharing apps: µTorrent I do not recommend the use of P-2-P programs since such filesharing/downloading from unknown sources is one of the leading causes of transmission of malware. Risks of File-Sharing Technology. P2P file sharing: Know the risks Forum policy on peer-to-peer-programs: http://forums.malwar...showtopic=97700 Uninstall µTorrent and any other 'torrent and Restart the system, AND confirm that for me.

Hello maya and welcome to MalwareBytes forums. Your log says Please check with the Help Desk/ tech support at the University about this.

Hi, Next, please run a free online scan with the ESET Online Scanner Note: You will need to use Internet Explorer for this scan. Tick the box next to YES, I accept the Terms of Use. Click Start When asked, allow the ActiveX control to install Click Start Make sure that the options Remove found threats and the option Scan unwanted applications is checked Click Scan Wait for the scan to finish Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt Copy and paste that log as a reply to this topic Next, download my Security Check from here . Save it to your Desktop. Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document. Let me know how things are running now and what issues remain.

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Are you still with me? Please reply to my questions in last response to you.

Resolved by member and Gringo_pr see http://forums.malwarebytes.org/index.php?showtopic=118930&st=40

Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks!