nasdaq

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Remove these programs in bold via the Control Panel > Programs > Programs and Features. Arcadesafari (HKU\S-1-5-21-3998426896-3379565100-2659692663-1000\...\Arcadesafari) (Version: - Arcadesafari) Daily Fitness Center Toolbar (HKLM-x32\...\DailyFitnessCenter_53bar Uninstall) (Version: - Mindspark Interactive Network) <==== ATTENTION Yahoo Search Set (HKLM-x32\...\Yahoo! SearchSet) (Version: - Yahoo Inc.) <<<>>> Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The tool will create a log (Fixlog.txt) please post it to your reply. === Please download AdwCleaner by Xplode onto your Desktop. Close all open programs and internet browsers. Double click on AdwCleaner.exe to run the tool. Click the Scan button and wait for the process to complete. Click the LogFile button and the report will open in Notepad. IMPORTANT If you click the Clean button all items listed in the report will be removed. If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows. Close all open programs and internet browsers. Double click on AdwCleaner.exe to run the tool. Click the Scan button and wait for the process to complete. Check off the element(s) you wish to keep. Click on the Clean button follow the prompts. A log file will automatically open after the scan has finished. Please post the content of that log file with your next answer. You can find the log file at C:\AdwCleanerCx.txt (x is a number). === Repair these services. Boot with Safe Mode with Networking. Execute the following. Please Download Tweaking.com - Windows Repair from Here Install and then run the program Execute the instructions on Step 1 Important Click Next on Step 2 Optional, do the Pre Scan skip Step 3 and 4 Optional for now. On Step 5 Backup System Restore Do a Registry backup. When you have completed this click Next Click Repairs - Open Repairs in the bottom right corner Uncheck the All repair button then select just the item(s) listed below 01 - Repair Registry Permissions 03 - Reset Service permissions 04 - Register System Files 05 - Repair WMI 10 - Remove Policies Set By Infections 16 - Repair Windows Updates 20 - Repair MSI (Windows Installer) 25 - Restore Important Windows Services 26 - Set Windows Service to Default Startup Click the Start button and let the process run to completion. Copy any error messages into Notepad, Save it on your Desktop. ( Reboot if asked to do so) Please copy and paste the Contents of this file on your next reply. === Restart the computer normally. How is the computer running now? fixlist.txt

Hi, Your logs are clean. When a program is uninstalled using the Add/Remove Programs a system restore is created. If the malware scums removed it by deleting the Folder(s) then these is not record. Since the MBAM key was in the registry they probably used that method. They also cleaned all of the traces of their actions.

Hi, Glad to see that all is well.

Hi, In you Addition.txt log there is an issues with Windows Defender. Correct it by executing these instructions. https://support.microsoft.com/en-ca/help/2510301/the-security-center-service-can-t-be-started-error-message-in-windows === This are remnant entries from a previous infection. It's not found as runnig in your computer. C:\program files (x86)\arc\arcchat.exe Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The tool will create a log (Fixlog.txt) please post it to your reply. === The tool will create a log (Fixlog.txt) please post it to your reply. Please let me know what problem persists with this computer. fixlist.txt

Hi, Thank you for the feedback.

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Download the version of this tool for your operating system. Farbar Recovery Scan Tool (64 bit) Farbar Recovery Scan Tool (32 bit) and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file to your reply: In the Reply section in the bottom of the topic Click the "more reply Options" button. Attach the file. Select the "Choose a File" navigate to the location of the File. Click the file you wish to Attach. Click Attach this file. Click the Add reply button. === Please post the logs for my review. Wait for further instructions.

Hi, Glad we could help.

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The tool will create a log (Fixlog.txt) please post it to your reply. === Reset Chrome... Open Google Chrome, click on menu icon or the 3 vertical dots located right side top of the google chrome. Click "Settings" then "Show advanced settings" at the bottom of the screen. Click "Reset browser settings" button. Restart Chrome. <<<>>> Please post the Fixlog.txt and include the Addition.txt file created by the Farbar program. Let me know if the problem persists. fixlist.txt

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Download the version of this tool for your operating system. Farbar Recovery Scan Tool (64 bit) Farbar Recovery Scan Tool (32 bit) and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file to your reply: In the Reply section in the bottom of the topic Click the "more reply Options" button. Attach the file. Select the "Choose a File" navigate to the location of the File. Click the file you wish to Attach. Click Attach this file. Click the Add reply button. === Please post the logs for my review. I may be able to find out when malware was installed.

Hi, It's a Fishing net from "FISHNET-AS, RU" Reset your router How to Reset a Router Back to the Factory Default Settings http://www.ehow.com/how_2110924_reset-back-factory-default-settings.html Then, please reconfigure it back to your preferred setting.. Below is the list of default username and password, should you don't know it http://www.routerpasswords.com/ http://www.phenoelit-us.org/dpl/dpl.html === Reset for Linksys, Netgear, D-Link and Belkin Routers http://www.techsupportforum.com/2763-reset-for-linksys-netgear-d-link-and-belkin-routers/ ==== How to tell if my Wireless is secure. http://www.ehow.com/how_6775466_tell-wireless-secure_.html Restart the computer normally when completed. Run the Farbar program, scan the computer and post the FRST.txt log for my review.

Hi, Boot to Safe Mode with Networking. Run the Farbar program. Post the logs if you can.

Hi, Check your Windows Defender settings. https://www.tenforums.com/tutorials/87858-change-windows-defender-controlled-folder-access-settings-windows-10-a.html

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Boot the computer to Safe Mode with Networking. == Download the version of this tool for your operating system. Farbar Recovery Scan Tool (64 bit) Farbar Recovery Scan Tool (32 bit) and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file to your reply: In the Reply section in the bottom of the topic Click the "more reply Options" button. Attach the file. Select the "Choose a File" navigate to the location of the File. Click the file you wish to Attach. Click Attach this file. Click the Add reply button. === Please post the logs for my review. Wait for further instructions.

Hi, It's all a matter of your Syncing, both with Chrome and Edge. Lets take care of Chrome. Read and carefully and follow the instructions on this page. Chrome Secure Preferences detection always comes back https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/ =========== As instructed do not re-sync Chrome. Wait until both browsers are cleaned. Work will chrome for a day or two. Let me know if the Chrome is cleaned. Check Edge and let me know if the problem persists with that browser.

Hi, I think you will find you answer here. https://forums.malwarebytes.com/topic/193623-mb-30-vs-windows-defender/?tab=comments#comment-1087335

Hi, Your copy of Chrome has been compromised Unless you did this yourself, malware has changed your Chrome version into the Development Build. Among other things this allows malware to install any extension it wants. Remove Chrome from your Computer and reinstall a fresh copy later. Before you remove Chrome Export your Bookmarks Chrome will export your bookmarks as a HTML file, which you can then import into another browser. How To: http://ccm.net/faq/31791-how-to-backup-your-google-chrome-bookmarks If you sync you account you must remove it before you save your bookmarks etc... Delete Your Google Chrome Browser Sync Data if you sync with other defices. <- Important ... https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/ Clear your Chrome cache and cookies https://support.google.com/chromebook/answer/183083?hl=en Remove Chrome using the the instructions on this page. https://support.google.com/chrome/answer/95319?hl=en Re-install Chrome and the Bookmarks. ==== How is it working now?

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === ATTENTION: System Restore is disabled Turn your System Restore ON - Windows Help https://support.microsoft.com/en-us/help/17228/windows-protect-my-pc-from-viruses <<<>>> Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The tool will create a log (Fixlog.txt) please post it to your reply. === Please download Malwarebytes Anti-Malware from here Right-click on the MBAM icon and select Run as administrator to run the tool. Click Yes to accept any security warnings that may appear. Once the MBAM dashboard opens, on the right detail pane click on the word "Current" under the Scan Status to update the tool database. On the left menu pane click the Settings tab, and then select the Protection tab on the top. Under the Scan Options, turn on the button Scan for rootkits and Scan within archives. Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button Note: The scan may take some time to finish, so please be patient. If potential threats are detected, ensure to checkmark all the listed items, and click the Quarantine Selected button. While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop. The log can also be viewed by clicking the log to select it, then clicking the View Report button. Please post the log for my review. Note: If asked to restart the computer, please do so immediately. === Please post the logs.txt and let me know what problem persist. fixlist.txt

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The tool will create a log (Fixlog.txt) please post it to your reply. === Reset Chrome... Open Google Chrome, click on menu icon or the 3 vertical dots located right side top of the google chrome. Click "Settings" then "Show advanced settings" at the bottom of the screen. Click "Reset browser settings" button. Restart Chrome. <<<>>> Please post the Fixlog.txt and let me know what problem persist. fixlist.txt

Hi, You did reinstall Windows 10 but the Edge cache and History may not have been removed. Try this. Microsoft Edge: How to Clear Browser History and Cache http://acer--uk.custhelp.com/app/answers/detail/a_id/38047/~/microsoft-edge%3A-how-to-clear-browser-history-and-cache Keep me posted.

Hi, Glad we could help.

Hi, If you have reinstall Edge and the problem persists then it may be a Syncing issue with the other devices you use. Disable it. https://www.tenforums.com/tutorials/36286-turn-off-sync-favorites-reading-list-microsoft-edge.html When done Restart the computer normally. How is it now?

Hi. Due to gliche with forum software we are presently unable to open attachments, check later.

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === This fix is for tokis Note to morgalis and lleecpht You are not autorized to post in a topic which you did not start. Read this topic: https://forums.malwarebytes.com/topic/12264-groups-authorized-to-help-with-malware-removal-logs/ === Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The tool will create a log (Fixlog.txt) please post it to your reply. === Firefox: Reset Default Browsing settings: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings === Please post the Fixlog.txt and let me know if the problem persists. fixlist.txt

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Download and run this program in Safe Mode. Download the version of this tool for your operating system. Farbar Recovery Scan Tool (64 bit) Farbar Recovery Scan Tool (32 bit) and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file to your reply: In the Reply section in the bottom of the topic Click the "more reply Options" button. Attach the file. Select the "Choose a File" navigate to the location of the File. Click the file you wish to Attach. Click Attach this file. Click the Add reply button. === Please post the logs for my review. Wait for further instructions.

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Your FRST.txt and Addition.txt logs are not what I was expecting. Please post again. EDITED: Due to gliche with forum software we are presently unable to open attachments, can you copy/paste the logs the logs from FRST and Malwarebytes. nasdaq