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gonzo

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Posts posted by gonzo

    Website false positive blocking

    in Chrome

    Posted

    I have whitelisted the site.  This occurs most often because of scenarios like the user decided today is the day that the app should remember his password for him, or he can call himself Donald Trump if he wants to, or some other reason that he is clearly not paying attention.  If a website operator is too aggressive with alerts, that can be fixed.  Unfortunately, there's no real fix for stupid outside of letting them get it out of their system.  Whitelisting works.  Please allow 15-30 minutes.

    Browser Gaurd acting strange

    in Firefox

    Posted

    The annoying videos may or may not be able to be blocked, depending on the "annoying video hosting site" involved and the method used.  I have a pet peeve with another website that uses similar methods and we have been unable to block it successfully in the past.  I have passed your complaint to the developer, in case evolution of our code has made blocking possible since the last time I asked.

    Hosted Customer website blocked temporarily?

    in Chrome

    Posted

    alertLoop and notificationLoop blocks are both due to (1) the website code being extremely enthusiastic about talking to the user (alerts/warnings/notifications), or (2) the user deciding that if he keeps doing what didn't work before often enough, maybe it will work.  You can't control the user, but if you can slow down extra dialog to the user, that would prevent the block from occurring.

    I have whitelisted the site.  Please allow 15-30 minutes for changes to take effect.

    Please unblock ojccharityportal.org

    in Chrome

    Posted

    I have whitelisted the site.  It wasn't actually being blocked.  Either website behavior or user behavior caused too many alerts to be issued too quickly, triggering the message you saw.  If it is due to website behavior, coders can insert delays so that rapid-fire alerts do not occur.  Please allow 15-30 minutes for changes to take effect.

    Website Blocked: interactcenter.org

    in Website Blocking

    Posted

    First, let me say that I am just trying to assist here. The researchers have said that you need to find and fix the issues, but VirusTotal is sometimes not exactly helpful when it comes to drilling down to a specific file that is causing problems.  Our researchers make the call here.  I focus on Browser Guard issues, so I am somewhat out of my element.  That said, checking for file size can point out potential issues, but checking a file's MD5 or SHA is best.  You can download MD5/SHA checkers from numerous Internet sources.  Any change to a file is going to change the hash, so comparing installed files against off-line originals (or a listing of each file's hash) will tell you if a file has been changed.  Unless someone has access to your Git implementation, you can compare against that.  With the number of vendors that are reporting malware, a FP is unlikely.  If one or two reported, an FP would be possible.  With 10-12 reporting, there is likely something there.

    Website Blocked: interactcenter.org

    in Website Blocking

    Posted

    Have you checked file size and SHA of every file as compared to contemporary versions not stored on the server?  One or more could possibly be hiding some malware.  Those vendors will likely not be willing to change any results if current tests are showing issues.  Older results, yes.  Current, different story.

    Whitelist website

    in Chrome

    Posted

    Both sites require login.  Because both are inaccessible to me, I will need your assistance in providing information about the blocks.  Either make screenshots of the blocks, or send logs from Browser Guard that you collect immediately after a block is encountered.

    Website blocked by Browser Guard - False positive

    in Chrome

    Posted

    The site has been whitelisted. Please allow 15-30 minutes for changes to take effect. Sorry for the inconvenience.


    Alert loops and notification loops are both blocks that appear as the result of too many alerts/notifications being displayed to users over a very short time interval.  Both are common techniques used by tech support scams and other malware designed to scare users into a certain type of behavior that benefits purveyors of the malware.  Legitimate websites can sometimes implement controls to limit the frequency of the alerts/notifications being displayed.

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