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Help...Virus keeps returning


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Basically: Each time I run a scan and delete viruses and malware, after reboot either anew problem arises or the old ones come back

-can't run MSconfig

-spams screen with floating point errors

- can't open task manager (says locked by administrator)

- regular popups that normally lead to virus remover 2009

- my documents folder opens randomly

- desktop background changed to "warning you have a virus" image or Active desktop recovery but won't restore to original background as it says it has a script error

- slow to load at start up

I have been able to run hijack this, so I will post my log file below.

Any help would be greatly appreciated. Thank you in advance.

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 2:55:05 PM, on 1/16/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16762)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\TELUS\TELUS security services\Fws.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\TELUS\TELUS security services\rps.exe

C:\Program Files\Dell\Media Experience\DMXLauncher.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\WINDOWS\RTHDCPL.EXE

C:\Program Files\TELUS\TELUS security advisor\Tsa.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\WINDOWS\system32\igfxsrvc.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\Program Files\Raxco\PerfectDisk\PDAgent.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Raxco\PerfectDisk\PDEngine.exe

C:\Program Files\TELUS\TELUS security services\RpsSecurityAwareR.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.mytelus.com/new_homepage/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.ca/ig/dell?hl=en&client=dell-row&channel=ca

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\TELUS\TELUS security services\pkR.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll

O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll

O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe

O4 - HKLM\..\Run: [igfxTray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE

O4 - HKLM\..\Run: [skyTel] SkyTel.EXE

O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE

O4 - HKLM\..\Run: [Tsa.exe] "C:\Program Files\TELUS\TELUS security advisor\Tsa.exe" /AUTORUN

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office12\EXCEL.EXE/3000

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll

O9 - Extra button: Bonjour - {7F9DB11C-E358-4ca6-A83D-ACC663939424} - C:\Program Files\Bonjour\ExplorerPlugin.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\Office12\REFIEBAR.DLL

O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe

O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra button: Absolute Poker - {13C1DBF6-7535-495c-91F6-8C13714ED485} - C:\Documents and Settings\Dennis Gullickson\Start Menu\Programs\Absolute Poker\Absolute Poker.lnk (HKCU)

O9 - Extra 'Tools' menuitem: Absolute Poker - {13C1DBF6-7535-495c-91F6-8C13714ED485} - C:\Documents and Settings\Dennis Gullickson\Start Menu\Programs\Absolute Poker\Absolute Poker.lnk (HKCU)

O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.1...toUploader5.cab

O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/Facebo...toUploader3.cab

O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/...ro.cab56649.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553550000} - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab

O20 - AppInit_DLLs: vitdpr.dll iyaajw.dll feaeik.dll

O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe

O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe

O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe

O23 - Service: TELUS security services (Radialpoint Security Services) - TELUS - C:\Program Files\TELUS\TELUS security services\RpsSecurityAwareR.exe

O23 - Service: TELUS security services Firewall (RP_FWS) - TELUS - C:\Program Files\TELUS\TELUS security services\Fws.exe

--

End of file - 6587 bytes

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Copy the data in the code box below into notepad and save it as deletereg.reg

Set File type to "all files"

REGEDIT4
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\Windows]"AppInit_DLLs"=-"AppInit_DLLs"=""

Double-click that file and confirm you want to merge it with the registry. On successful completion, please delete the .reg file.

Please download the KILLBOX. Save it to your desktop.

Open killbox.exe...First click on Tools-->Delete Temp Files.

A box will open with a list of all user profiles.

Check the following boxes at a minimum for each profile by clicking on the drop down and checking the boxes that are enabled. Some will not apply and those boxes will not be available to check. Make sure you do this for all the profiles listed.

Temporary Internet Files

Temp Files

XP Prefetch

If you want to clean your cookies, history, and list of recent files run you may check those boxes as well...next, click on the Button titled Delete Selected Temp Files.

Exit by clicking the Button titled Exit(Save Settings).

Once back into the main killbox program, check the box Delete on Reboot. Now, highlight all the entries below in Bold text and then copy them.

c:\windows\system32\drivers\logiflt.iad

c:\program files\Common Files\Microsoft Shared\av.exe

c:\windows\system32\drivers\lvuvc.hs

Then in killbox click File-->Paste from Clipboard...Now, Click the All Files button.

Next, click the Red X ...and for the confirmation message that will appear, you will need to click Yes.

A second message will ask to Reboot now? you will need to click Yes to allow the system to restart.

Note: Killbox will let you know if a file does not exist.

If you have any issues with this method you can copy and paste the lines one at a time into the killbox top box. Then click the "Single File" button. Then click the Red X ...and for the confirmation message that will appear, you will need to click Yes. A second message will ask to Reboot now? you will need to click No until you've entered all of those file paths.

When the system comes back up, please download Malwarebytes Anti-Malware and save it to your desktop.

If you have problems with that link, you can also download it from Here or Here

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
    If you encounter any problems while downloading the updates, manually download them from here
    and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.

    [*]If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.

    [*]The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.

    [*]When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".

    [*]Click OK to close the message box and continue with the removal process.

    [*]Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.

    [*]Make sure that everything is checked, and click Remove Selected.

    [*]When removal is completed, a log report will open in Notepad.

    [*]The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.

    [*]Copy and paste the contents of that report in your next reply and exit MBAM...please include a fresh HijackThis log too. Thanks!

Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process.

Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

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  • Root Admin

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.

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