no internet

[showmethebiccies]

hi

hope this is the right place to post,

my sister has got a problem with her laptop for a few months now,

when she tries to connect to the web, her wifi connection shows as connected but the internet is not connecting.

after trying many different solutions, i did a factory reset, but she still cannot access the internet.

this is driving me crazy

thanks for any help

noel41

[AdvancedSetup]

Will it connect via a wired connection?

Download

DDS

and save it to your desktop

http://download.bleepingcomputer.com/sUBs/dds.scr

Disable any script blocker if your Anti-Virus/Anti-Malware has it.

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click

dds.scr

to run the tool.

When done, the

DDS.txt

will open.

Click Yes at the next prompt for Optional Scan.

When done, DDS will open two (2) logs:

1. DDS.txt
   
   
2. Attach.txt

• Save both reports to your desktop
• Please include the following logs in your next reply:
  DDS.txt
  and
  Attach.txt

[showmethebiccies]

thanks for the help

yes i can get on the web using lan, i have a flash drive supplied by my service provider, but this does not seem to be able to connect to the web either, (i have been using the laptops own wifi up to now).

here are the dds files

.

DDS (Ver_11-05-19.01) - NTFSx86

Internet Explorer: 7.0.6000.16609

Run by karen at 8:24:15 on 2011-07-20

Microsoft® Windows Vista™ Home Premium 6.0.6000.0.1252.44.1033.18.2038.920 [GMT 1:00]

.

.

============== Running Processes ===============

.

C:\Windows\system32\wininit.exe

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k rpcss

C:\Windows\System32\svchost.exe -k secsvcs

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\SLsvc.exe

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Windows\system32\taskeng.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files\Windows Defender\MSASCui.exe

C:\Windows\System32\igfxtray.exe

C:\Windows\System32\igfxpers.exe

C:\Windows\RtHDVCpl.exe

C:\Program Files\Launch Manager\HotkeyApp.exe

C:\Program Files\Synaptics\SynTP\SynTPStart.exe

C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

C:\Windows\system32\igfxsrvc.exe

C:\ProgramData\fsc-reg\fscreg.exe

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

C:\firststeps\OnlineDiagnostic\TestManager\TestHandler.exe

C:\Windows\System32\svchost.exe -k WerSvcGroup

C:\Windows\system32\SearchIndexer.exe

C:\Windows\system32\taskeng.exe

C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

C:\Program Files\Launch Manager\WisLMSvc.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Windows\System32\svchost.exe -k wdisvc

C:\Program Files\Internet Explorer\ieuser.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Windows\servicing\TrustedInstaller.exe

C:\Windows\system32\wuauclt.exe

C:\Windows\System32\svchost.exe -k swprv

C:\Windows\system32\SearchProtocolHost.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Windows\system32\DllHost.exe

C:\Windows\system32\DllHost.exe

C:\Users\karen\Desktop\dds.scr

C:\Windows\system32\WSCRIPT.exe

C:\Windows\system32\wbem\wmiprvse.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://www.google.com/ig/redirectdomain?brand=FUJD&bmod=FUJD

mStart Page = hxxp://www.google.com/ig/redirectdomain?brand=FUJD&bmod=FUJD

BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll

BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll

TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll

uRun: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter

uRun: [fsc-reg] c:\programdata\fsc-reg\fscreg.exe

uRun: [DriverMax]

uRun: [DriverMax_RESTART]

mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

mRun: [igfxTray] c:\windows\system32\igfxtray.exe

mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe

mRun: [Persistence] c:\windows\system32\igfxpers.exe

mRun: [RtHDVCpl] RtHDVCpl.exe

mRun: [HotkeyApp] "c:\program files\launch manager\HotkeyApp.exe"

mRun: [synTPStart] c:\program files\synaptics\syntp\SynTPStart.exe

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"

mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup

mRun: [Picasa Media Detector] c:\program files\picasa2\PicasaMediaDetector.exe

mRun: [recinfo863] c:\recinfo\RecInfo.exe

mRun: [CtrlVol] c:\program files\launch manager\CtrlVol.exe

mRun: [LaunchAp] c:\program files\launch manager\LaunchAp.exe

mRun: [Wbutton] c:\program files\launch manager\WButton.exe

mRun: [toolbar_eula_launcher] c:\tb_eula\EULALauncher.NET.exe

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL

Notify: igfxcui - igfxdev.dll

AppInit_DLLs: c:\progra~1\google\google~2\GOEC62~1.DLL

.

============= SERVICES / DRIVERS ===============

.

R3 WisLMSvc;WisLMSvc;c:\program files\launch manager\WisLMSvc.exe [2008-4-10 118784]

.

=============== Created Last 30 ================

.

2011-07-20 07:19:51 2565432 ----a-w- c:\programdata\microsoft\windows defender\definition updates\backup\mpengine.dll

2011-07-20 07:19:43 7074640 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{1c585899-d3e1-48ae-b2b2-0d7705b0029c}\mpengine.dll

2011-07-20 07:19:43 222080 ------w- c:\windows\system32\MpSigStub.exe

2011-07-20 07:04:06 2421760 ----a-w- c:\windows\system32\wucltux.dll

2011-07-20 06:59:25 33792 ----a-w- c:\windows\system32\wuapp.exe

2011-07-20 06:59:25 171608 ----a-w- c:\windows\system32\wuwebv.dll

2011-07-19 20:15:49 -------- d-----w- c:\users\karen\appdata\local\Innovative Solutions

2011-07-19 20:15:49 -------- d-----w- c:\programdata\Innovative Solutions

2011-07-19 20:15:44 -------- d-----w- c:\program files\Innovative Solutions

2011-07-19 19:25:24 -------- d-----w- c:\users\karen\appdata\local\Adobe

2011-07-19 18:10:04 -------- d-----w- c:\users\karen\appdata\local\VirtualStore

2011-07-19 18:00:40 -------- d-----w- c:\programdata\fsc-reg

2011-07-19 18:00:35 -------- d-----w- c:\programdata\{174892B1-CBE7-44F5-86FF-AB555EFD73A3}

2011-07-19 18:00:28 -------- d-----w- c:\program files\Activation Assistant for the 2007 Microsoft Office suites

2011-07-19 18:00:23 -------- d-----w- c:\users\karen\appdata\local\Seven Zip

2011-07-19 17:58:05 -------- d-----w- c:\users\karen\appdata\local\Google

.

==================== Find3M ====================

.

.

============= FINISH: 8:24:36.91 ===============

i have had to zip the attach file as it was too large to post.

thanks again

Attach.rar

[AdvancedSetup]

Well after reviewing your Event Logs you have something going on preventing windows security updates from working.

I believe you can probably obtain free support from Microsoft as this issue is preventing security updates from being applied.

Just open a case online if you can or call in if you have to and explain that your security updates are not installing and provide them the Event Log information like this.

Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update

[rgabbard]

It's possible that the DNS/IP setting for the network card aren't set correctly. If you go into Control Panel then to Network and internet see if you can find the settings for the wireless network card.

[showmethebiccies]

using the lan connection i managed to download and install 79 updates!!

after which 4 more were required, one of which was for the atheros network adapter, once this was installed everything was fine , wireless connection worked a treat.

my sister has now been shown how to set system restore points (weekly)

and to use windows update, set to auto update.

have recommended MBAM, Avira, and a few others for safety.

thanks for the help, its a great site, which i am spreading the word about.

showmethebicces

[AdvancedSetup]

Great glad you got it working. As for restore points - Windows will automatically create them unless someone has disabled them. But I do agree that having some of your own manually created ones is a good idea too.