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Hello sweetc,

Please run the following DDS scan and post back both logs.

  • Download DDS and save it to your desktop from
here or here or here
Disable any script blocker, and then double click dds.scr to run the tool.

  • When done, DDS will open two (2) logs
    • DDS.txt

    • Attach.txt

Please attach these two logs in your next reply.

Thank you.

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Hello Sweetc,

My apologies for the at times confusing instructions.

Please click on any of the three links.

Save the file that gets downloaded to your desktop.

After you run the tool it will provide output.

Attach the files created by the tool in your reply.

Click Browse and locate each file to attach.

Then click Attach File.

See below:


Thank you.

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  • 5 months later...

Hello Linksith,

Please do the following:

  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

Please let me know if the issue persists.

Thank you.

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