Malwarebytes and Spybot S&D freeze during scan

[zen21]

Hi,

Hopefully someone can help me. I believe my machine is infected with that 2009 virus going around. I read the instructions on how to scan and post logs. However, Malwarebytes and Spybot freeze during the scan. With Malwarebytes I get the windows error report and with Spybot I get blue screened.

Thanks

[IT Expert]

I would try and scan it in safemode, and or safe mode with networking just to make sure you have the newest updates in place.

Hope this helps

[DaChew]

Hi,

Hopefully someone can help me. I believe my machine is infected with that 2009 virus going around. I read the instructions on how to scan and post logs. However, Malwarebytes and Spybot freeze during the scan. With Malwarebytes I get the windows error report and with Spybot I get blue screened.

Thanks

http://www.malwarebytes.org/forums/index.php?showforum=7

Even if you can't get Malwarebytes and Spybot I would start a thread in the HJT forum, this will require a trained expert that specializes in the nastier infections.

[zen21]

I would try and scan it in safemode, and or safe mode with networking just to make sure you have the newest updates in place.

Hope this helps

How do I run Malwarebytes in safemode?

Thanks

[exile360]

Malwarebytes really isn't nearly as effective in safe mode as it is in normal mode, so I don't think it would help you very much. You really should follow DaChew's instructions. Just read the instructions here:

http://www.malwarebytes.org/forums/index.php?showtopic=2936

and post your logs in a new topic here:

http://www.malwarebytes.org/forums/index.php?showforum=7

Please be sure not to install any software or use any removal/scanning tools exept those that you are

instructed to by the expert who will be assisting you as doing so can make their job much more difficult.

I hope I was helpful. Good luck and safe surfing.

[zen21]

Malwarebytes really isn't nearly as effective in safe mode as it is in normal mode, so I don't think it would help you very much. You really should follow DaChew's instructions. Just read the instructions here:

http://www.malwarebytes.org/forums/index.php?showtopic=2936

and post your logs in a new topic here:

http://www.malwarebytes.org/forums/index.php?showforum=7

Please be sure not to install any software or use any removal/scanning tools exept those that you are

instructed to by the expert who will be assisting you as doing so can make their job much more difficult.

I hope I was helpful. Good luck and safe surfing.

Thanks Elite360

Following the links above does not work because I get bluescreened halfway though the scan on spybot and i get a critical error with malwarebytes. Ive tried uninstalling and reinstalling but with the same result. I use my mac to download the programs and run them off a flash drive just incase the download could have been corrupted on my PC.