During Scan MWB shutsdown

[stardotstar]

Installed MWB on a WIn7 machine to attack a Malware something Point, it mimicks Microsoft essentials.

The first run found something, but offered no way of removal. Upon running again and again, MWB would shutdown and return the computer to the desktop.

Any thoughts?

[stardotstar]

Installed MWB on a WIn7 machine to attack a Malware something Point, it mimicks Microsoft essentials.

The first run found something, but offered no way of removal. Upon running again and again, MWB would shutdown and return the computer to the desktop.

Any thoughts?

ThinkPoint was the malware.

[noknojon]

Hi -

At the end of the scan (make sure you let it finish fully) there are usually options to Quarantine (if you are not sure) or Delete -

I am lucky to have not needed to use these options for a very long time , so I forget the exact wording -

Also now open Malwarebytes , Click on Updates > Check for updates and rescan to make sure you have found all items -

Latest database update is 5039 -

Let us know how you go -

Thank You -

EDIT -

Always use the ADD REPLY Tab at the bottom of the page , under the Quote Tab -

[stardotstar]

Hi -

At the end of the scan (make sure you let it finish fully) there are usually options to Quarantine (if you are not sure) or Delete -

I am lucky to have not needed to use these options for a very long time , so I forget the exact wording -

Also now open Malwarebytes , Click on Updates > Check for updates and rescan to make sure you have found all items -

Latest database update is 5039 -

Let us know how you go -

Thank You -

EDIT -

Always use the ADD REPLY Tab at the bottom of the page , under the Quote Tab -

Secocan did same thing, shutdown during scan. I am going to get it tomorrow and will advise more then. Could be that my frien doing something wrong.

[noknojon]

Hi -

These are the actual final items you should see - Follow this -

[Firefox]

If the Malwarebytes program is getting closed in the middle of your scan, then the infection of ThinkPoint is closing or ending the Malwarebytes program to prevent you from removing ThinkPoint. If you can hit CTRL ALT and Del and bring up task manager, then find the task thinkpoint.exe (or on one computer I found that on it was named hotfix.exe) and end that task. Then launch Malwarebytes again and run another scan.

If the above does not help you then you will have to seek help from the experts by following the instructions below.....

Please read the following so that you can begin the cleaning process:

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

• Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  
• After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  
• One of the expert helpers there will give you one-on-one assistance when one becomes available.
  
• Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.
  

NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

• • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
    
  • You may send a Private Message to a Moderator asking for assistance.
    

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the "ADDREPLY" button instead of other ones when you start replying.

[stardotstar]

If the Malwarebytes program is getting closed in the middle of your scan, then the infection of ThinkPoint is closing or ending the Malwarebytes program to prevent you from removing ThinkPoint. If you can hit CTRL ALT and Del and bring up task manager, then find the task thinkpoint.exe (or on one computer I found that on it was named hotfix.exe) and end that task. Then launch Malwarebytes again and run another scan.

If the above does not help you then you will have to seek help from the experts by following the instructions below.....

Please read the following so that you can begin the cleaning process:

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

• Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  
• After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  
• One of the expert helpers there will give you one-on-one assistance when one becomes available.
  
• Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.
  

NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

• • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
    
  • You may send a Private Message to a Moderator asking for assistance.
    

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the "ADDREPLY" button instead of other ones when you start replying.

Thanks Firefox, I had turned off hotfix.exe as described in the instructions on mybleepingcomputer. Will have it agin this afternoon and advise.

Thanks

[noknojon]

Hi -

If you do have the ThinkPoint infection it can be severe - Please take care with removal instructions -

Make sure you are advised by an expert -

Thank You -