Update Error

[Thomas1955]

Hello,

I have tried to update Malwarebytes' Anti-Malware.

However, I received the following message:

"An error occurred. Please report the following error code to the Malwarebytes' Anti-Malware Support team."

"Error Code: 732 (0,0)."

Can someone please let me know what needs to be done to resolve this issue?

Thank you for your kind help!

Tom

[IDKWatMNShouldBe]

Hello,

I have tried to update Malwarebytes' Anti-Malware.

However, I received the following message:

"An error occurred. Please report the following error code to the Malwarebytes' Anti-Malware Support team."

"Error Code: 732 (0,0)."

Can someone please let me know what needs to be done to resolve this issue?

Thank you for your kind help!

Tom

Hello and

This should solve the problem if you're getting the 732 error code. http://forums.malwarebytes.org/index.php?s...mp;#entry162097 Please reply if it solved your problem.

[IDKWatMNShouldBe]

Ill just say the instructions here.

Error Code 732 - Automatically Detect Settings in IE & Note for NetZero Users

Some systems may have an issue where the Automatically detect settings checkbox is not checked in Internet Explorer 8 in the LAN Settings, and thus receive an error code 732.

Here are some quick steps to see if this is what is causing the error for you:

1. Click the 'Start' button.
   
2. Click on "Control Panel".
   
3. Double-click on "Internet Options" (you may have to switch the Control Panel to 'Classic' view to find it).
   
4. Click on the 'Connections' tab (step 1 in the screenshot below).
   
5. Click on the "LAN settings" button (step 2 in the screenshot below).
   
6. Put a check mark in the box labeled "Automatically detect settings" (step 3 in the screenshot below).
   
7. Click OK.
   
8. Click OK.
   
9. Try the update again (you may need to close any open Internet Explorer Windows before trying), and if it doesn't work then create a new topic asking for help.
   

Netzero Users:

As this problem is also known with Netzero users, Please turn off the 3G accelerator on Netzero to fix this:

Disable NetZero accelerator

[AdvancedSetup]

The 732 error is from an older version of the program. Please uninstall and update to the latest version as shown below.

Please do the following to see if it resolves the issue:

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or post to ask and we'll explain how to do it.
    

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or post to ask and we'll explain how to do it.