Hello. I am newb and need help plz

[Jreinha3]

Ok so I had a crazy virus last week that I was able to research a bit last week.

First it came up as a copyright offense. I was able to find a code on the net to get into my desktop.

And then the mayhem started. Antivirus popups, porn links, and windows alert message I wanted to throw this thing off my balcony. But then I remembered it is a company computer.

Finally i was able to rkill the alerts and get malwarbytes installed on safemode and killed most of the problems. But there are still minor problems going on that I could use someones help with.

After windows loads I get an error that says something about divifiju.dll that i can cancle out, but its still anoying.

also, i do rkill and it kills a process in a temp file called zbg.exe

can't find it or get rid of

again I'm newb so bare with me

please help if you can. thanks in advance

Firefox

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Find Member's Posts Today, 09:50 PM Post #2

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Posts: 1,388

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Member No.: 17,127

Hello Jreinha3, and welcome to the forums here at Malwarebytes.org

Looks like you are still infected.....

Please read the following so that you can begin the cleaning process:

We don't work on Malware removal in the general forums.

Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

If you are a corporate customer please send an email to corporate-support@malwarebytes.org. (NOTE: An order number is required for corporate support.)

Also, when replying, please use the "ADD REPLY" button or erase what the person you are replying to said, as this makes the forum easier to read.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Thank you

--------------------

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Jreinha3

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Find Member's Posts Today, 10:42 PM Post #3

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i went to your directions, but when i ran defogger it did not ask me to restart my computer as the directions said...

the log on desktop says:

defogger_disable by jpshortstuff (23.02.10.1)

Log created at 22:37 on 07/05/2010 (JMR)

Checking for autostart values...

HKCU\~\Run values retrieved.

HKLM\~\Run values retrieved.

Checking for services/drivers...

-=E.O.F=-

QUOTE (Firefox @ May 7 2010, 09:50 PM)

Hello Jreinha3, and welcome to the forums here at Malwarebytes.org

Looks like you are still infected.....

Please read the following so that you can begin the cleaning process:

We don't work on Malware removal in the general forums.

Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

If you are a corporate customer please send an email to corporate-support@malwarebytes.org. (NOTE: An order number is required for corporate support.)

Also, when replying, please use the "ADD REPLY" button or erase what the person you are replying to said, as this makes the forum easier to read.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Thank you

[Jreinha3]

40 views and no help....? i guess i better open up a new beer

[noknojon]

Hello Jreinha3 -

Please follow the instructions in the links below that are highlighted in blue -

These will give you the directions to get you to our experts area so that we can remove the infections -

As we don't work on Malware removal or diagnostics in the general forums, here are the instructions to follow -

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post - Please be patient as the experts can get busy at times -

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

Thank You -

EDIT -

If you have problems with any of the instructions please just post a new topic in the area highlighted and add an explanation of your problem -

Your expert assisting you will guide you through the steps -

[Firefox]

Jreinha3 the advice that noknojon has given you above are the same that I gave you basically.

You need to follow those instructios, skip any that dont work or you can't do.

I see that an Expert by the name of kahdah is already helping you RIGHT HERE. Please be patient and follow his instructions, he will get you cleaned up in that section.