can't get MBAM to work : error code ( 0,48)

[twiddledee]

MBAM_ERROR_LOAD_DATABASE ( 0,48) is what I get when I click on the MBAM program icon and says to report to support team.

I uninstalled and reinstalled and still the same. Now what folks?

[Firefox]

Please try the following to see if it helps:

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.
    

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.
    

[twiddledee]

Thank you FF !

only one reservation here, am on dial up and may have to disenable my antivirus for as much as 3 hours. Safe to do so ? ~~questionable these days and time.

By any chance, would you or anyone else know WHY I have this issue at this point in time?

Am running XP and have SAS and AVAST going all the time.

[YoKenny1]

I feel sorry for you only having dial-up but you do not have to disable avast! to install MBAM but you should follow Firefox's advice and I hope you are running XP SP3 with the latest updates.

[Firefox]

it is possible that since you are on dialup, when MBAM tried to do an update it did not finish cause you may have dropped connection. I would still try the instructions I gave you above....

[twiddledee]

I don't doubt that because it takes about 2 hours to download with a 28.8 kbps connection max.

darn dial up is all I can get out here in the boonies for now, ( rea$onably $peaking ) hopefully to change soon.

YoKenny1, I do have all the latest updates with my xp sp 3, just downloaded 6 new ones yesterday, sheeeze , and that is with automatic updates !

Firefox, am trying it now through the major geeks.com site you left- very safe I hope?!

[Firefox]

Here is a thought for you, if you have access to a computer with high speed internet (like a library for example) go there and do the steps LOCATED HERE look in Section A Issue 4. That is the manuel way of doing it but it will ensure you have a good copy of the rules file.

[twiddledee]

Here is a thought for you, if you have access to a computer with high speed internet (like a library for example) go there and do the steps LOCATED HERE look in Section A Issue 4. That is the manuel way of doing it but it will ensure you have a good copy of the rules file.

There is no issue 4, it goes from 3 to 5, do you mean 5 ?

I've got it on another computer duuhhhh, just thought about that lol

[Firefox]

if you do not see 4 it is because you are using IE8, while viewing that page, change the view for that page to compatibility mode and you will see it.

[twiddledee]

Firefox,

I did all you told me too in the first reply of yours, it loaded in about an hour 1/2 .

NOW it will not update and I get this: MBAM ERROR UPDATING ( 12002, 0) Data Win Http Query Data available)

arrrrrrg now what ?

[twiddledee]

if you do not see 4 it is because you are using IE8, while viewing that page, change the view for that page to compatibility mode and you will see it.

Ok, will try that later, gotta go for now but thanks for all your help !

[Firefox]

OK let us know how it goes.