nairusjg Posted December 28, 2009 ID:176370 Share Posted December 28, 2009 Today my vista laptop will not allow a full scan to complete. Quick scan is OK. After 45 minutes or so of scanning, system reboots. Software works fine on vista and xp desktops. I update malwarebytes free version today on all 3 computers. I also uninstalled/reinstalled malwarebytes on laptop and still have same problem Link to post Share on other sites More sharing options...
mountaintree16 Posted December 28, 2009 ID:176374 Share Posted December 28, 2009 Hello nairusjg, and welcome to the forums here at Malwarebytes.org Have you had any recent infections on the machine that you are currently having trouble running Malwarebytes on?Before it reboots, did you notice if any items were found in the scan? (These would be in red).Also, as a side note, when replying, please use the "add reply" button at the bottom of the page or erase what the person you are replying to said and just address them as @username or username:, as this makes the forum easier to read. Link to post Share on other sites More sharing options...
nairusjg Posted December 28, 2009 Author ID:176483 Share Posted December 28, 2009 hello mountaintree16 - no infections. Malwarebytes stops responding and computer completely locks (no ctl-alt-del option available). Eventually it reboots itself and get a popup after reboot that windows had to shut down. this time it stopped on c:\users\admin\appdata\microsoft\tempinternetfiles\low\content.ies.2ponhu70\icon8[1].gif (however i cannot find this file when searching hidden files) Link to post Share on other sites More sharing options...
mountaintree16 Posted December 29, 2009 ID:176540 Share Posted December 29, 2009 Hi nairusjg Hmmm. That's weird.Does your anti-virus find any sign of infection? Link to post Share on other sites More sharing options...
nairusjg Posted December 29, 2009 Author ID:176805 Share Posted December 29, 2009 Hi Mountaintree16 - Yes, very weird. Nothing detected before it locks. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 29, 2009 Root Admin ID:176907 Share Posted December 29, 2009 Please try running a full disk check on your system and clearing all of your Internet cache.How to Run Check Disk at Startup in Vista Link to post Share on other sites More sharing options...
nairusjg Posted December 30, 2009 Author ID:177472 Share Posted December 30, 2009 Thank you Advancedsetup - that did it. Link to post Share on other sites More sharing options...
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