suggestion that I put 2 accounts under 1 was bad advice?

[ingber]

The suggestion that I put 2 accounts under 1 seems to have been bad bad advice?

For example, our phone accounts are messed up; nothing is working correctly.

Also, our desktop independent (now under 1 account) is also messed up; these were Life accounts.  We just tried (today) your Identity Protection. I asked for a refund since that is not working.  We were supposed to get one year for 2 Adults, but it seems we only got one??  For sure we want a refund!

L

[Malwarebytes]

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[AdvancedSetup]

I will try to get you a new ticket created later tonight if I can, otherwise tomorrow.

Please note thought that the hurricane on the East coast last week and now coupled with a new incoming hurricane, the Help desk response time will be dalayed

 

[AdvancedSetup]

Good day @ingber

I was able to reach out and speak with one of our support agents. They will create a support ticket and reach out to assist you soon.

Thank you again

 

[ingber]

It turns out that I still require help.  On our phones, both my wife's and my account show my email, on separate PCs?  However support just separated these phones from 1 account to 2 accounts?

Also her Text Protection keeps turning off on her phone (though showing 100%)?  I have to reset it a few times/day?

Thanks.

[AdvancedSetup]

Please reply to your ticket for the phone if it's still open. If the ticket is no longer open, let me know and I'll submit to create a new one in the morning

 

[ingber]

I believe that the ticket is open, but I do not know the #.

[ingber]

I downloaded a "free" MB and will set this up.

[ingber]

Yes, please create a ticket.

[AdvancedSetup]

I will go ahead and close this topic. Support will reach out to you.

Thank you