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Everything posted by ingber

  1. Hi. How does it determine these types of files that it does not target/scan -- by their (stated) suffixes?
  2. OK. Thanks. I'd guess this won't be answered, given my previous experiences. However, if enough people point out a problem, e.g., with some popular software like gcc, then I think it's a good change that the MB database will be updated.
  3. OK, I can restore this file, but why was it flagged at all? From the report, it looks fine?
  4. This was flagged and quarantined by MB? I'm in Detection History, but I do not see how to recover this file? Where is the recovery item?? The report from what appears to be the download button is: Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 12/20/20 Protection Event Time: 6:24 AM Log File: 22d18dfc-42cf-11eb-8c84-3c18a0561f85.json -Software Information- Version: Components Version: 1.0.1130 Update Package Version: 1.0.34541 License: Premium -System Information- OS: Windows 10 (Build 19041.685) CPU: x64 File System: NTFS User: System -Ransomware Details- Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) File: 1 Malware.Ransom.Agent.Generic, C:\cygwin64\lib\gcc\x86_64-pc-cygwin\10\collect2.exe, Quarantined, 0, 392685, 0.0.0, 77ef47fc60c41afb4d28002bd4df3146, 1e70097d32c6db96cd5d0811e7e7677214be6cdb73b520827023e5b21f6d5009 (end)
  5. Yes, that worked on both PCs. I'm now waiting for Support to verify that both new Keys & IDs are Lifetime licenses; only one license showed that.
  6. I did have some strange Keys in my account. Are these to be used instead of the original keys? However, when I entered the "old" keys, I was told that those licenses already were entered, so that would not make sense?
  7. It's been close to six years that I've changed PCs, and this could explain some of this problem. Lester
  8. same as the title: two new PCs, deactivated Life licenses, cannot register on new PCs
  9. I am as pissed as anyone about this happening. I had thought our phones were hacked and I immediately followed the MB suggestions to delete apps! However, I do not agree with the "remedy" offered. "Sacking" someone will not be as effective as having this learning experience deeply imbedded in the minds of all involved. For now I have turned off all "Protection" from MB on our Androids and on our PCs, relying on other vendors for this extremely important protection.
  10. It seems yesterday (I did not get any notification?) the file c:\texlive\2020\bin\win32\tlmgr.bat was falsely quarantined. c:\texlive\2020\bin\win32\tlmgr.bat was (I believe) falsely flagged as ransomware. I attach the exported text report and the gzip'd file. A Bitdefender scan showed no problems with this file. A Malwarebytes scan just now also showed no problems; why wasn't the file automatically restored if MB made an error that was corrected the next day? mbam.txt tlmgr.bat.gz
  11. I would think that at least you have the email addresses of the paid Android subscribers? If so, why didn't you send them emails immediately on learning of this SNAFU!!!
  12. It seems there has been no MB progress on this integration since my own MB-BD posting:
  13. I appreciate the information, and would like to be notified when I can install Bitdefender again. Thanks. Lester
  14. I think (not sure) that the logs I sent should reflect that (a) I downloaded Bitdefender via Chrome browser. However, I then closed all apps including browsers for the install. The BSOD comes on when rebooting, even before opening any browser. So, why should anything to do with the browser affect the BSOD?
  15. I don't see the relevance to this ticket? Yes, we have this installed.
  16. It's been awhile (9 days) since I gathered and submitted all the logs and dump files you requested. Is there any info on your analysis of this information? Lester
  17. I see I can simply go to the link just above to attach these files, at "NOTE: If I am directly helping you on a topic and I've not replied within 24 hours please send me a Private Message with a link to your topic."
  18. It's been awhile since I uploaded logs. If I use WeTransfer, to I post the link here? If I send by email (I'm sending logs from 2 PCs), it might be under 25 GB, so GMail is OK. Where do I send this? The email I got from you is noreply@... ?
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