No longer have access to identity select?

[Mechman700]

Hi,

My plan renewed in June, and I hadn't checked identity protect for a while now. I was previously accessing this service just fine.

Anyway, I went in to and noticed the layout of everything has changed.

It also says my "Malwarebytes Select" (whatever that means - I don't think it was called that before) is not activated..

But I was all fine and activated prior to renewal / whatever changes have occurred.

I see no option anywhere to activate what I need to activate.

 

Anyway, I go and check Idenitity Select and all I get is a page that hangs loading and ends up with a cloud flare error

 

How can I resolve this and what has changed since I was last on fine?

[Mechman700]

Update - going to identity select via this new tab times out:

But i've just got in fine via the old way I used to go into it:

 

Still unsure what it means by Malwarebytes Select not activated though?

 

[Porthos]

Please contact support. How to contact support

There is nothing we can do here on the forum. @Mechman700

[jtodd234]

@Mechman700,

Thanks for getting in touch. Jason here from Malwarebytes Support. Please send me a private message with the email associated with your account so that we can investigate the issue further.