Mechman700

Hi, I'm a little confused by the feature to "Open a Case" on an alert. I opened a case on one of my alerts as it is a breach I'm unsure what to do, and no longer have access to the email associated. The case was opened a few weeks ago and nothing has happened with it. What ought to happen? The only further option is to "Close Case"... There's no further actions or comments or anything. I'm quite confused by this feature, and what to do when/if I ever do find a very concerning breach. I'm wondering if being in New Zealand limits me on some features (e.g. Credit check). Please advise! :)

Thanks so much - can confirm it's fixed :)

Hi, I've been accessing my Identity Protect dashboard/alerts just fine for the past week or so since signing up. However, it appears Firefox now refuses to load the site after a recent browser update today. It comes up with the following error: Secure Connection Failed An error occurred during a connection to malwarebytes.valueyouridentity.com. Cannot communicate securely with peer: no common encryption algorithm(s). Error code: SSL_ERROR_NO_CYPHER_OVERLAP The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. Please assist. 🙂