Malwarebytes extension blocking video play

[DJjazzy]

I have installed version 5.1.6.117.  I have the latest updates as of 7/1/2024. I'm using Edge browser on a Windows 11 laptop. Not sure when my problem started (maybe a couple weeks). My issue is that for example on foxnews.com, I'll click on an article, the page that opens has a video. I click on it to play. All that happens is a spinning circle. When I disable the malwarebytes extension, repeat the process, the video will play.

Can anyone tell me how to correct this issue ?  Thank you. 

[Porthos]

3 hours ago, DJjazzy said:

Can anyone tell me how to correct this issue ?  Thank you. 

If you're having issues with Malwarebytes Browser Guard you may want to try to update the program manually.

• Click on the extension icon 

  If you can not see the Browser Guard icon in the browser toolbar, click the puzzle icon and unhide or pin the icon.

• Click the Kebab Menu -> then Support
• Click the Check for database updates button
• If still having an issue then click Clear Browser Guard Storage, Restart the Browser, and check for Database Updates again

 

 

 

[DJjazzy]

Thanks for posting, however that did not solve my problem. 

[Porthos]

7 minutes ago, DJjazzy said:

Thanks for posting, however that did not solve my problem. 

Try allowing Easylist on the site.

[DJjazzy]

No change when I allowed Easylist.

[DJjazzy]

Anyone else have any ideas?  Perhaps someone who works for Malwarebytes.

[Porthos]

Let's see if @gatortail can offer you some assistance.

[gatortail]

Please reproduce the problem, then click Download Debug Logs on the Browser Guard support window and share them here. 

[DJjazzy]

Thanks Matt.  Attached is the Download Debug Logs. 

BG-Logs_v2.6.27_2024-07-16_14943.txt