I am using windows 7. I have a virus symsrv.dll. I can't delete it

[Yahya_Saleh]

I am using windows 7. I have a virus symsrv.dll in this file. I can't delete it with antivirus programs. This virus infected my all browsers and some applications. I can not run any browser. always notified me 0xc0000005 error code. someone help please.

[Porthos]

@Yahya_Saleh

Although I will not be directly assisting you, a malware removal expert will be along to assist after you do the following.

Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware.

Please respond to all future instructions from your helper in a timely manner.

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

Then follow each step in the order provided. Unless otherwise asked, please attach all logs

 

Please make the following system changes: Please pay close attention the the instructions in all of the following links.

• If you have not done so already - Enable System Protection and create a NEW System Restore Point  <<<<< Important.
• Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
• Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
• Disable-Fast-Startup <<<<< Important.
• Show-Hidden-Folders-Files-Extensions

Please run the following scans: Please pay close attention the the instructions in all of the following links.

1. Click the following link and run a  Scan with AdwCleaner
2. Click the following link and run a  Scan with Malwarebytes If you have issues with the installation of Malwarebytes, use this link instead.  https://downloads.malwarebytes.com/file/mb5_offline
      RESTART the computer <<<<< Important.
3. Click the following link and run a  Scan with Farbar Recovery Scan Tool 

Example image of where to click to attach files when posting your reply

Then be patient for the next expert to take your case. <<<<< Important.

 

Thank you

[Yahya_Saleh]

So AdwCleaner was giving me that black command prompt and then clothing at first then after a couple of times it gives me that 0xc0000005 error, and malwarebytes also opened once then giving me error 0xc0000005 and I can't open it, and I also forgot to mention that also folders don't open, so if I can't scan it because of that error what should I do

[Yahya_Saleh]

I also tried hitman pro and it runs and detected some files but it couldn't delete the symsrv.dill file 

[Porthos]

38 minutes ago, Yahya_Saleh said:

I also tried hitman pro and it runs and detected some files but it couldn't delete the symsrv.dill file 

Click the following link and run a  Scan with Farbar Recovery Scan Tool 

[Yahya_Saleh]

I run farbar recovery scan and here is the logs, btw AdwCleaner got deleted automatically 

FRST.txt Addition.txt

[JSntgRvr]

Welcome 
 
I'll be helping you with your computer.
 
Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding.
 
Please take note of the guidelines for this fix:

• Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated.
• First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer.
• Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me.
• Please read ALL instructions carefully and perform the steps fully and in the order they are written.
• If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean.
• Continue to read and follow my instructions until I tell you that your machine is clean.
• If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed.
• Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary. 

Let's begin... 

This Fix will empty the following folders:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Discord cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns, please ask before running this fix.

The system will be rebooted after the fix has run.

FRST64 was saved as  C:\Users\ram soft\Desktop\FRSTEnglish.exe

• Download the enclosed file  Fixlist.txt
• Save it in the same location FRST64 is saved. (FRSTEnglish.exe)
• Start FRST (FRST64) with Administrator privileges
• This time around Press the Fix button and wait
• When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply.

Dr.Web CureIt!

Please download the Dr.Web CureIt! anti-virus utility
https://free.drweb.com/

 

You will need to send them an email to obtain a link to download the scanner, please do so

• The downloaded file will normally have a unique name such as:  q7a9tr4p.exe
• Close all open applications and locate the downloaded file and double-click to run it
• The program will take a moment to launch and bring up the License and Update screen
• Place a check mark to agree to the terms and then click on the Continue button
• Click the underlined link Select objects for scanning
• On the top left click the Scanning objects that should automatically check all objects
• Click the small wrench and make sure there is a check on Automatically apply actions to threats
• Then click the large button on bottom right Start scanning
• Once the scan has completed there will be a link named Open report click that and a log named cureit.log should open in Notepad
• The log is saved in the folder named Doctor Web in the top of your user profile folders
• Please attach that log on your next reply

[Yahya_Saleh]

After doing the fix scan and restarting the computer, now it doesn't show anything after the welcome screen just a black screen and the mouse, but I can open things from the task manager, should I continue and do the Dr web scan or what should I do with this problem 

[Yahya_Saleh]

Like there is no desktop or task bar or anything 

[Yahya_Saleh]

When I open the explorer from the task manager everything goes back to normal, but I have to open it manually every time I open the computer, I'll run Dr web scan now and send you both results 

[Yahya_Saleh]

When I open it, it opens for some minutes and then closes again and I have to open it manually, here is the logs، and thanks for helping me 

Fixlog.txt cureit.log

[JSntgRvr]

Windows Resource Protection found corrupt files but was unable to fix some of them.

The computer is infected with the Win32.FloodFix.7 virus.

Lets perform another scan and attempt to remove it:

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted items from a system. This tool does not install. It is run on-demand.
 
There are two versions, the 64-bit and the 32-bit version of MSERT.exe . Be sure you save the correct version for your system.
 
https://learn.microsoft.com/en-us/microsoft-365/security/intelligence/safety-scanner-download?view=o365-worldwide
 
Upon completion of the save, Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan.
That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well

• Launch MSERT.exe
• Accept the agreement terms of Microsoft
• Select CUSTOM scan
• Look on Scan Options & select CUSTOM scan & then select the C drive to be scanned.

Then start the scan. Have lots of patience. Once you start the scan & you see it started, then leave it be.
 
Once you see it has started, take a long long break; walk away. Do not pay credence if you see some intermediate early flash messages on screen display. The only things that count are the End result at the end of the run. Again, any on-screen display about repeat 'infection' is not to be relied on. Ignore those.
We only rely on the end result that is on the log-report-file.
 
 
This is likely to run for many hours ( depending on number of files on your machine & the speed of hardware.)
 
The log is named MSERT.log
 
the log will be at
 
C:Windows\debug\msert.log
 
Please attach that log with your reply. It is normal for the Microsoft Safety Scanner to show 'detections' during the scan process on the screen itself. It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection.

[Yahya_Saleh]

8 minutes ago, JSntgRvr said:

Windows Resource Protection found corrupt files but was unable to fix some of them.

The computer is infected with the Win32.FloodFix.7 virus.

Lets perform another scan and attempt to remove it:

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted items from a system. This tool does not install. It is run on-demand.
 
There are two versions, the 64-bit and the 32-bit version of MSERT.exe . Be sure you save the correct version for your system.
 
https://learn.microsoft.com/en-us/microsoft-365/security/intelligence/safety-scanner-download?view=o365-worldwide
 
Upon completion of the save, Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan.
That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well

• Launch MSERT.exe
• Accept the agreement terms of Microsoft
• Select CUSTOM scan
• Look on Scan Options & select CUSTOM scan & then select the C drive to be scanned.

Then start the scan. Have lots of patience. Once you start the scan & you see it started, then leave it be.
 
Once you see it has started, take a long long break; walk away. Do not pay credence if you see some intermediate early flash messages on screen display. The only things that count are the End result at the end of the run. Again, any on-screen display about repeat 'infection' is not to be relied on. Ignore those.
We only rely on the end result that is on the log-report-file.
 
 
This is likely to run for many hours ( depending on number of files on your machine & the speed of hardware.)
 
The log is named MSERT.log
 
the log will be at
 
C:Windows\debug\msert.log
 
Please attach that log with your reply. It is normal for the Microsoft Safety Scanner to show 'detections' during the scan process on the screen itself. It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection.

It's telling me "There is not enough free memory to run this program. Exit one or more programs, and then try again." And there is no programs opened and there is 3g of ram available from 4, and that all I have

[JSntgRvr]

I don't know if this scrip will work, due to the version of Powershell. I need to know the size and space left on the drive. This fix will collect that information.

FRST64 was saved as  C:\Users\ram soft\Desktop\FRSTEnglish.exe

• Download the enclosed file  Fixlist.txt
• Save it in the same location FRST64 is saved. (FRSTEnglish.exe)
• Start FRST (FRST64) with Administrator privileges
• This time around Press the Fix button and wait
• When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply.

[Yahya_Saleh]

14 minutes ago, JSntgRvr said:

I don't know if this scrip will work, due to the version of Powershell. I need to know the size and space left on the drive. This fix will collect that information.

FRST64 was saved as  C:\Users\ram soft\Desktop\FRSTEnglish.exe

• Download the enclosed file  Fixlist.txt
• Save it in the same location FRST64 is saved. (FRSTEnglish.exe)
• Start FRST (FRST64) with Administrator privileges
• This time around Press the Fix button and wait
• When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply.

Here 

Fixlog (1).txt

[JSntgRvr]

Open a command prompt as an Administrator.

At the prompt type the following and press Enter:

CHKDSK /R

Schedule CHKDSK to run at startup and restart the computer.

Upon restarted, CHKDSK will run. Let it run unhindered.

The computer will restart.

Once done, run this fix as you did the previous one.:

Fixlist.txt

Attach the Fixlog produced.

[Yahya_Saleh]

10 minutes ago, JSntgRvr said:

Open a command prompt as an Administrator.

At the prompt type the following and press Enter:

CHKDSK /R

Schedule CHKDSK to run at startup and restart the computer.

Upon restarted, CHKDSK will run. Let it run unhindered.

The computer will restart.

Once done, run this fix as you did the previous one.:

Fixlist.txt 218 B · 3 downloads

Attach the Fixlog produced.

Nothing happened when I restarted 

[Yahya_Saleh]

I run the fix, here is the log

Fixlog (2).txt

[JSntgRvr]

Please download ListChkDskResult by SleepyDude and save it to your desktop.

• Right-click on the file icon and select Run as Administrator to start the tool.
• A message about checking Windows Event Log will pop-up. Click OK.
• Wait patiently until a notepad window will open. This won't take long.
• The displayed logfile will be also saved to your desktop as ListChkDskResult.txt.
• Please include the content of this file in your next reply.

[Yahya_Saleh]

18 minutes ago, JSntgRvr said:

Please download ListChkDskResult by SleepyDude and save it to your desktop.

• Right-click on the file icon and select Run as Administrator to start the tool.
• A message about checking Windows Event Log will pop-up. Click OK.
• Wait patiently until a notepad window will open. This won't take long.
• The displayed logfile will be also saved to your desktop as ListChkDskResult.txt.
• Please include the content of this file in your next reply.

It gives me that error and then tells me that a notebook will open with the log but nothing opens I waited like 10min

[JSntgRvr]

Check your desktop for a file labeled ListChkdskResult

[JSntgRvr]

There is an Electrical storm in the area. Will need to logoff for a few. Will be back after the storm.

[Yahya_Saleh]

There's one but it's empty 

[Yahya_Saleh]

14 minutes ago, JSntgRvr said:

There is an Electrical storm in the area. Will need to logoff for a few. Will be back after the storm.

Sure, and thanks for helping me I appreciate it 

[JSntgRvr]

Lets check the disk:
  
Boot in the Recovery Environment

 

• To enter the Recovery Environment with  Windows 7, follow the instructions below:
  • Restart the computer
  • Once you've seen your BIOS splashscreen (the computer manufacturer logo), tap the F8 key repeatedly until the Advanced Boot Options menu appears
  • Use the arrow keys to select Repair your computer, and press on Enter
  • Select your keyboard layout (US, French, etc.) and click on Next
  • Click on Command Prompt to open the command prompt
  • At the command prompt type the following and press Enter.
     
    BCDEDIT | Find "osdevice"
     
    Take note of the drive letter shown as the "osdevice", then type the following and press Enter:
     
    CHKDSK X:\ /R
     
    Replace the X with the osdevice letter and press Enter. Once completed take a photograph of that window and upload it for us to see.