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Trojans wacatac.h!ml and phonzy.b!ml Nemucod!ml

JoshF
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JoshF

JoshF

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My developer sent me a CRX extension and since downloading it, I've been getting trojan warnings picked up by windows defender for wacatac.h!ml, phonzy.b!ml, and nemucod!ml. Note I was using windows defender and malware bytes and have since upgraded to full version of malware bytes.  I have done multiple full scans and offline scans with windows defender. Windows defender is having an issue removing the wacatac.h!ml, phonzy.b!ml, and nemucod!ml and has a remedition incomplete error. Attached please find my frst.txt, addition.txt, malware bytes scan log (one with issues and subsequent one that came back clean), and picture of windows defender defender. It seems I also got multiple copies of frst.tx and addition.txt, not sure if related to my multiple drives. 

FRST.txt Addition.txt Malwarebytes Scan Report 2024-06-18 013222 with issues.txt FRST2.txt Addition2.txt FRST3.txt Addition3.txt Addition4.txt FRST4.txt Malwarebytes Scan Report 2024-06-18 174955 last scan.txt

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Hello @JoshF and :welcome:

The posted logs don't look complete.

Please RESTART the computer and then run the following.

 

Dr.Web CureIt!

Please download the Dr.Web CureIt! anti-virus utility
https://free.drweb.com/

 

You will need to send them an email to obtain a link to download the scanner, please do so

  • The downloaded file will normally have a unique name such as:  q7a9tr4p.exe
  • Close all open applications and locate the downloaded file and double-click to run it
  • The program will take a moment to launch and bring up the License and Update screen
  • Place a check mark to agree to the terms and then click on the Continue button
  • Click the underlined link Select objects for scanning
  • On the top left click the Scanning objects that should automatically check all objects
  • Click the small wrench and make sure there is a check on Automatically apply actions to threats
  • Then click the large button on bottom right Start scanning
  • Once the scan has completed there will be a link named Open report click that and a log named cureit.log should open in Notepad
  • The log is saved in the folder named Doctor Web in the top of your user profile folders
  • Please attach that log on your next reply

 

 

 

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That found no infected files. @JoshF

Please RESTART the computer and run the following.

 

Scan with SecurityCheck by glax24
https://forums.malwarebytes.com/topic/307301-scan-with-securitycheck-by-glax24/


Scan with FSS Farbar Service Scanner
https://forums.malwarebytes.com/topic/306736-scan-with-fss-farbar-service-scanner/


Scan with Farbar Recovery Scan Tool
https://forums.malwarebytes.com/topic/306601-scan-with-farbar-recovery-scan-tool/

 

 

 

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Thank you for the logs @JoshF

Please follow the steps below

[ 1 ]

Please empty your Recycle Bin - Windows Defender finds undesirable items of potential threat in there.

 

[ 2 ]

You have about 250 User Profiles on Google Chrome. Are you really using 250 unique profiles? What is the reason or purpose? At most I've probably seen someone use about 10 profiles maximum.

 

[ 3 ]

After you run the fix below and the computer has restarted, go to the Next post below. But run this fix first.

 

Please run the following fix

 

NOTE: Please read all of the information below before running this fix.

  • NOTICE: This script was written specifically for this user, for use on this particular machine.
  • Running this on another machine may cause damage to your operating system that cannot be undone.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program:   FRSTEnglish.exe

Save the attached file:  FIXLIST.TXT to this folder C:\Users\Trader\Downloads\

NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

 

 

Run the Farbar program with Admin rights and press the Fix button just once and wait.

The fix may possibly take up to 60 minutes to complete

If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.

 

  1. NOTE:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity.
  2. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed.
                Also, make sure you know the passwords for all websites as cookies may possibly be removed in some cases, but not all cases.
  3. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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Please Uninstall, Update, or otherwise address the following as appropriate for your computer.

For Python, unless you're doing programming in Python I'd suggest you consider uninstalling all old versions and just keep the latest version

 

 

Backup and Sync from Google v.3.57.4256.0809 Warning! This software is no longer supported. Please use Google Drive.


Please consider uninstalling the following. No computer expert recommends using this browser

  • AVG Secure Browser

 

Once the above items have been dealt with RESTART the computer again.

Then check for Windows Updates and install any found

Then let me know how the computer is running and if there are still any signs of infection or not.

 

Thank you

 

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Did you update and uninstall as requested?

 

Can you please do the following?

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click the CLEAN button and follow the onscreen instructions to reinstall Malwarebytes
  • NOTE: Please have patience as it can take a while to remove and reinstall.
  • Manually RESTART the computer after the reinstall

After the restart please do the following

  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

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Thank you for the logs @JoshF

 

Please RESTART the computer. The logs indicate there are multiple files waiting to be renamed on restart of the computer.

After the RESTART please run the following

 

 

Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware.

Please respond to all future instructions from your helper in a timely manner.

 

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

Then follow each step in the order provided. Unless otherwise asked, please attach all logs

 

Please make the following system changes:  Please pay close attention the the instructions in all of the following links.

  • If you have not done so already - Enable System Protection and create a NEW System Restore Point
  • Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
  • Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
  • Disable-Fast-Startup
  • Show-Hidden-Folders-Files-Extensions

Please run the following scans:  Please pay close attention the the instructions in all of the following links.

  1. Click the following link and run a  Scan with AdwCleaner
  2. Click the following link and run a  Scan with Malwarebytes 
       RESTART the computer
  3. Click the following link and run a  Scan with Farbar Recovery Scan Tool 
     

Example image of where to click to attach files when posting your reply

image.thumb.png.e208c182ff570799c53bcf57

 

Thank you

 

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That looks good overall except you didn't reply to a couple of my original questions.

 

[ 1 ]

Please empty your Recycle Bin - Windows Defender finds undesirable items of potential threat in there.

 

[ 2 ]

You have about 250 User Profiles on Google Chrome. Are you really using 250 unique profiles? What is the reason or purpose? At most I've probably seen someone use about 10 profiles maximum.

 

Why do you have so many profiles on Google Chrome?

 

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Great, glad you were able to resolve the issue.

As you can see, System Restore Points and good Backups can be very important.

 

The following information will help you to keep your computer and data safer as well as improve your overall privacy

  1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
    https://www.howtogeek.com/780233/best-password-manager/
  2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
  3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download     https://patchmypc.com/about-us
  4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
  5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
  6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

uBlock Origin

 

Cybersecurity basics & protection
Everything you need to know about cybercrime
https://www.malwarebytes.com/cybersecurity

 

Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal

 

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