CloudOne Posted February 20 ID:1618690 Share Posted February 20 Hello, I hope this message finds you well. I'm reaching out on behalf of MonkeyDex, a platform registered in Dubai, seeking assistance with a concern regarding our website's classification. We've noticed that our site may have been mistakenly flagged, and we're eager to understand the steps needed for a review and to address any issues in compliance with Malwarebytes' guidelines. Unfortunately, I'm currently unable to use Windows-based tools for log creation as suggested in the forum's "Start here" post due to my operating system constraints. Could you please guide us on alternative methods for submitting our site for reevaluation? Our priority is to ensure our platform's integrity and to alleviate any concerns from our users and potential partners. We appreciate your support in guiding us through the process to resolve this matter promptly. Thank you for your attention and assistance. Best regards, Anestis Finstad Co-founder, MonkeyDex Link to post Share on other sites More sharing options...
Staff TeMerc Posted February 20 Staff ID:1618701 Share Posted February 20 1 hour ago, CloudOne said: Hello, I hope this message finds you well. I'm reaching out on behalf of MonkeyDex, a platform registered in Dubai, seeking assistance with a concern regarding our website's classification. We've noticed that our site may have been mistakenly flagged, and we're eager to understand the steps needed for a review and to address any issues in compliance with Malwarebytes' guidelines. Unfortunately, I'm currently unable to use Windows-based tools for log creation as suggested in the forum's "Start here" post due to my operating system constraints. Could you please guide us on alternative methods for submitting our site for reevaluation? Our priority is to ensure our platform's integrity and to alleviate any concerns from our users and potential partners. We appreciate your support in guiding us through the process to resolve this matter promptly. Thank you for your attention and assistance. Best regards, Anestis Finstad Co-founder, MonkeyDex Hello- It's not just our classification, many other vendors detect the site as well: VirusTotal - Domain - monkeydex.xyz Link to post Share on other sites More sharing options...
CloudOne Posted February 21 Author ID:1618722 Share Posted February 21 Ok thats good to know, but we still don't know what is causing the flag so we can take the necessary steps on our end to fix it. Link to post Share on other sites More sharing options...
CloudOne Posted February 21 Author ID:1618793 Share Posted February 21 So it says 1 report of Phishing but there is no phishing on our website, we have a wallet adapter which prompts people to connect their wallet but its only when they click the connect wallet button. I can understand what else could be triggering it, I'm also the lead FE dev on this project, so any info you can give me to fix this would be greatly appreciated. Also it says Top-1M which I don't know what means, and "suspicious" which also makes no sense, we we're operating for nearly a year without any issues, so this feels almost like it could be a competitor trying to sabotage us. Please help us on what to do to get this all sorted. Thank you Link to post Share on other sites More sharing options...
CloudOne Posted February 24 Author ID:1619464 Share Posted February 24 On 2/20/2024 at 10:44 PM, TeMerc said: Hello- It's not just our classification, many other vendors detect the site as well: VirusTotal - Domain - monkeydex.xyz Hi, whats going on, why can't you guys help us get this sorted? Link to post Share on other sites More sharing options...
Porthos Posted February 24 ID:1619465 Share Posted February 24 On 2/21/2024 at 4:52 AM, CloudOne said: Please help us on what to do to get this all sorted. I would contact the other vendors on the Virus total report as well. Here is some contact info.https://github.com/yaronelh/False-Positive-Center Link to post Share on other sites More sharing options...
CloudOne Posted February 24 Author ID:1619477 Share Posted February 24 2 hours ago, Porthos said: I would contact the other vendors on the Virus total report as well. Here is some contact info.https://github.com/yaronelh/False-Positive-Center Thank you for sharing this with me, I will reach out to them as well asap. On another note, is there something we can do to remove the flag from you guys as well? Link to post Share on other sites More sharing options...
Porthos Posted February 24 ID:1619511 Share Posted February 24 4 hours ago, CloudOne said: is there something we can do to remove the flag from you guys as well? Getting the others to remove the blocks is your first step. 1 Link to post Share on other sites More sharing options...
CloudOne Posted March 4 Author ID:1621132 Share Posted March 4 On 2/24/2024 at 8:14 PM, Porthos said: Getting the others to remove the blocks is your first step. Hey guys! Ok so I've been busy reporting all these false positives, and some sites have green flagged us again but you still show them as "phishing" here, is this an automated process and they will clear once they get updated or how exactly does this work? Link to post Share on other sites More sharing options...
CloudOne Posted March 4 Author ID:1621152 Share Posted March 4 I also see now that Forcepoint ThreatSeeker has added us as suspicious. Could you review and whitelist our site please? We are experiencing a ton of issues from our users and this is really hindering our day to day business. Please advise and help us. Link to post Share on other sites More sharing options...
Staff TeMerc Posted March 4 Staff ID:1621169 Share Posted March 4 On 2/20/2024 at 12:20 PM, CloudOne said: Hello, I hope this message finds you well. I'm reaching out on behalf of MonkeyDex, a platform registered in Dubai, seeking assistance with a concern regarding our website's classification. We've noticed that our site may have been mistakenly flagged, and we're eager to understand the steps needed for a review and to address any issues in compliance with Malwarebytes' guidelines. Unfortunately, I'm currently unable to use Windows-based tools for log creation as suggested in the forum's "Start here" post due to my operating system constraints. Could you please guide us on alternative methods for submitting our site for reevaluation? Our priority is to ensure our platform's integrity and to alleviate any concerns from our users and potential partners. We appreciate your support in guiding us through the process to resolve this matter promptly. Thank you for your attention and assistance. Best regards, Anestis Finstad Co-founder, MonkeyDex Hello, thanks for bringing this to our attention. We've reviewed the data from the site again and have determined it no longer warrants being blocked so we've disabled the block in our database. Removal should be reflected in the next database update going out in a few hours or so. 1 Link to post Share on other sites More sharing options...
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