I´m infected - Windowns not working properly and many issues

[Lgaioto]

Hi guys, 

Could someone please help me? I got infected a lot.
My windowns is not working properly and I´m currently with many problems. 

I ran the malwarebytes report and then could be able to send them all to quarentine. Also ran in cmd a command to reg copy and delete some of those infected .. this command undoes some of the damage malware did to the update services.

Could someone help me to get it working with a cleanup process. I really don´t want to loose all the files I have so that´s the reason I´m looking for a different way than a clear install.
 

Addition.txt FRST.txt report EN.txt

[JSntgRvr]

Hi
 
Welcome 
 
I'll be helping you with your computer.
 
Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding.
 
Please take note of the guidelines for this fix:

• Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated.
• First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer.
• Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me.
• Please read ALL instructions carefully and perform the steps fully and in the order they are written.
• If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean.
• Continue to read and follow my instructions until I tell you that your machine is clean.
• If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed.
• Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary. 

Let's begin... 

• Download the enclosed file  Fixlist.txt
• Save it in the same location FRST64.exe is saved.
• Start FRST (FRST64) with Administrator privileges
• This time around Press the Fix button and wait
• When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

 

Please attach this file in your next reply.

 
Download AdwCleaner and save it to your desktop.

• Double click AdwCleaner.exe to run it.

When AdwCleaner starts, on the left side of the window, click on “Settings” and then enable these repair actions on that tab-window
by clicking their button to the far-right for ON status

• Delete IFEO keys
• Delete tracing keys
• Delete Prefetch files
• Reset Proxy
• Reset IE Policies
• Reset Chrome policies
• Reset Winsock
• Reset HOSTS file
• Click Scan Now ...
• When the scan has finished a Scan Results window will open.
• Click Cancel (at this point do not attempt to Quarantine anything that is found)
• Now click the Log Files tab ...
• Double click on the latest scan log (Scan logs have a [S0*] suffix, where * is replaced by a number, the latest scan will have the largest number)
• A Notepad file will open containing the results of the scan.

Please attach the file in your next reply.
 
 

[JSntgRvr]

Will check on you in the am.

[Lgaioto]

Hi @JSntgRvr,

Thank you for helping, I´ve followed your instructions. 
Please see attached the files I got.

 

AdwCleaner[S01].txt Fixlog_18-01-2024 10.15.21.txt

[JSntgRvr]

Rename FRST64.exe located on C:\Users\Luis Henrique\AppData\Local\Temp\scoped_dir3320_220628979 to EnglishFRST.exe and move it to your desktop. Once done right click on it and select Run as an Administrator.

 

Perform a Scan and attach new FRST.txt and Addition.txt logs.

[JSntgRvr]

AdwCleaner - Clean

• Double click AdwCleaner.exe to run it.

When AdwCleaner starts, on the left side of the window, click on “Settings” and then enable these repair actions on that tab-window
by clicking their button to the far-right for ON status

• Delete IFEO keys
• Delete tracing keys
• Delete Prefetch files
• Reset Proxy
• Reset IE Policies
• Reset Chrome policies
• Reset Winsock
• Reset HOSTS file
• Click Scan Now
• When the scan has finished a Scan Results window will open.
• Please check all boxes and then click Quarantine
  • Click Next
  • If any pre-installed software was found on your machine, a prompt window will open ...
    • Click OK to close it
  • Check any pre-installed software items you want to remove (if they're not causing you a problem I recommend you don't select any)
  • Click Quarantine
• A prompt to save your work will appear ...
  • Click Continue when you're ready to proceed.
• A prompt to restart your computer will appear ...
  • Click Restart Now
• Once your computer has restarted ...
  • If it doesn't open automatically, please start AdwCleaner ...
  • Click the Log Files tab ...
  • Double click on the latest Clean log (Clean logs have a [C0*] suffix, where * is replaced by a number, the latest scan will have the largest number)
  • A Notepad file will open containing the results of the removal.
  • Please attach the file in your next reply.

[Lgaioto]

I have followed the guide above.

Please find the files   :)

 

Addition.txt AdwCleaner[C02].txt FRST.txt

[JSntgRvr]

• Download the enclosed file  Fixlist.txt
• Save it in the same location FRST64.exe is saved.
• Start FRST (FRST64) with Administrator privileges
• This time around Press the Fix button and wait
• When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply.

Temporarily disable your AntiVirus and AntiSpyware protection - instructions here.
Please visit the ESET Online Scanner website

• Click the One-Time Scan button to download the esetonlinescanner.exe file to the Desktop
• Double click esetonlinescanner.exe. then the GetStarted button.
• Accept the Terms of Use  and the Get Started again.
• Enable reccomended options, and continue.
• Select the Full scan
• Enable Eset to detect and quarantine potentially unwanted applications
• Click StartScan
• The program will begin to download it's virus database. The speed may vary depending on your Internet connection.
• When completed, the program will begin to scan. This may take several hours. Please, be patient.
• Do not do anything on your machine as it may interrupt the scan.
• When completed it'll show a list of "Threats found", click beneath it on Save to text file.... and save it as ESET log.txt on your Desktop.
• Then click Do not clean. Place a checkmark at Delete application's data on close, click Finish and close the program.

Post the ESET log.txt report.
 
Don't forget to re-enable previously switched-off protection software!!

[JSntgRvr]

Do you still need help?

[AdvancedSetup]

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Tips to help protect from infection

Thanks