Gary1951 Posted January 12 ID:1611042 Share Posted January 12 Yesterday I discovered that many websites were blocked by a virus. I tried to Google Malwarebytes and other AV sites. They all were blocked. I have a dell W10 laptop with 2 logins. I signed into the 2nd one and was able to download the Malwarebytes free trial and install it. I ran a FULL scan and it found 5 items which I put in Quarantine. Everything seemed fine. I went back to my main login and it was okay. BUT, when I turned the laptop on this morning, The virus was back. I started my Malwarebytes again and ran a FULL scan and it found NO detected problems. ??? What can I do? I still cannot connect with any AV site. Link to post Share on other sites More sharing options...
Solution JSntgRvr Posted January 12 Solution ID:1611073 Share Posted January 12 Let's get the info to get the process started. Please do the following so that we may take a closer look at your system for any possible infections. Do these 2 steps FIRST so that files and folders are set to SHOW, plus also, Turn OFF Windows Fast Start. Show-Hidden-Folders-Files-Extensions https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/ Disable-Fast-Startup https://forums.malwarebytes.com/topic/299350-disable-fast-startup/ Then please restart the computer and do the following. WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run. In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply Link to post Share on other sites More sharing options...
Gary1951 Posted January 13 Author ID:1611139 Share Posted January 13 I was not sure how long it would be for I got a reply to my post. I decided to roll the dice and do a Window Restore to a Recovery Point from a few days ago, before the trouble started yesterday. It is working normally now. I did a download of Malwarebytes and installed it, I also turned the laptop off and then back on. No problems. I am to say you can close this incident and I hope I do not have to start it over again some day. I am going to buy one of your plans as soon as I review them all. Thank you very much for replying so quick and offering to attempt a solution. I did run a scan and put 4 items in quarantine and have the report I could give you if you want (text file). Link to post Share on other sites More sharing options...
JSntgRvr Posted January 13 ID:1611222 Share Posted January 13 Restore points wont remove malware, but it is up to you. Link to post Share on other sites More sharing options...
Gary1951 Posted January 13 Author ID:1611233 Share Posted January 13 I agree and as I wrote, I am going to buy one of the Malwarebytes plans. I have used your product a few times in the past and it worked great. But in those events, I could download the AV and run it with no problem. This virus was really nasty. It blocked my browser from getting to ANY site related to AV. BTW, my wife has an Android phone that seems to have been infected by the same virus on the same day. It was acting the same way. I finally managed to download the free trial on the phone and right now it seems to be "installing" so I can run a scan. It has been "unpacking data base" for hours. I guess it a very large database. I should have seen this coming. She plays a good number of video games on the phone and her laptop. I always believed those games were very risky for hacking and allowing ads and virus. Also, from what I can figure out, the free trial program has some features that are not active (like root kit) until bought. Maybe that is why it found no infections even though the virus was still active? Again, I am going to take your excellent advice and buy one of your plans both for laptop and phone. Thank you again. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 14 Root Admin ID:1611352 Share Posted January 14 We're glad that we were able to assist you. The following information will help you to keep your computer and data safer as well as improve your overall privacy Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site. https://www.howtogeek.com/780233/best-password-manager/ Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/ Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download https://patchmypc.com/about-us Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2 Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security Malwarebytes Browser Guard Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/ uBlock Origin Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog https://blog.malwarebytes.com/ Hopefully, we've been able to assist you with correcting your system issues. Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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