RAJ2389 Posted October 4, 2023 ID:1593064 Share Posted October 4, 2023 Hi I downloaded the free version this this morning, ran, and seemed to freeze up and it won't uninstall, tried all the steps, windows removal, the mbuns.exe file someone said, none of it is working, then I made a ticket but won't let me do anything because I do not have a subscription, please I just want t get this off my computer. Link to post Share on other sites More sharing options...
Porthos Posted October 4, 2023 ID:1593066 Share Posted October 4, 2023 @RAJ2389 Download the Malwarebytes Support Tool. Please close all browsers and programs before running the tool. Once done it will attempt to reinstall Malwarebytes just close the installer. Link to post Share on other sites More sharing options...
RAJ2389 Posted October 4, 2023 Author ID:1593069 Share Posted October 4, 2023 It took a while but seems to be gone, Thank you very much, I have heard alot of good things about this program but am sad that this was my first and probably last accouter with this. Link to post Share on other sites More sharing options...
Porthos Posted October 4, 2023 ID:1593071 Share Posted October 4, 2023 10 minutes ago, RAJ2389 said: I have heard alot of good things about this program Your freezing might have been a conflict. We could have assisted figuring it out. Link to post Share on other sites More sharing options...
RAJ2389 Posted October 4, 2023 Author ID:1593078 Share Posted October 4, 2023 So I was making sure it was gone and it still seems that under the Microsoft uninstall thing, it is gone but I still am finding the file location and can not delete that as it says it is open somewhere else. What is going on? Link to post Share on other sites More sharing options...
Porthos Posted October 4, 2023 ID:1593079 Share Posted October 4, 2023 Restart the computer Link to post Share on other sites More sharing options...
RAJ2389 Posted October 4, 2023 Author ID:1593081 Share Posted October 4, 2023 Okay after the restart it seems to be delectable, Thank you. Is there any other place I should check for mala in case it has been moved there? Link to post Share on other sites More sharing options...
Porthos Posted October 4, 2023 ID:1593083 Share Posted October 4, 2023 C:\Program Files C:\ProgramData And delete the support tool. Link to post Share on other sites More sharing options...
RAJ2389 Posted October 4, 2023 Author ID:1593099 Share Posted October 4, 2023 ALL done thanks again for everything. Link to post Share on other sites More sharing options...
Porthos Posted October 4, 2023 ID:1593122 Share Posted October 4, 2023 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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