I updated Free MB, now it won't work

[SER]

I've been using the free MB for many years with no problems.  Last week I downloaded the most current free version and it scanned fine. Today I tried to scan & it said "unable to connect the service". I uninstalled everything & did the free download again.  Now it says "unable to install MB due to an error" and something about an "unknown software exception".  The file that downloads when I click on the free download is called MBSetup-0D8975D7.  Thanks.

[Malwarebytes]

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[SER]

mbst-grab-results.zip

[SPDIF]

No idea where you have that installer from, but this is the only REAL one  from Malwarebytes.

Try this Offline installer here; http://downloads.malwarebytes.com/file/mb4_offline

When i download the Online installer, i just have MBSetup.exe nothing else.

If this installer not helps you, then follow instructions on this page; https://support.malwarebytes.com/hc/en-us/articles/360039023473-Uninstall-and-reinstall-Malwarebytes-using-the-Malwarebytes-Support-Tool

Edited April 18, 2023 by SPDIF

[SER]

I installed it directly from malwarebytes.com using the Free Download button.

I just tried downloading it again from there & got the same download:  MBSetup-0D8975D7.exe

I'll see what they tell me after looking at the MBST results I submitted.  Possibly the online link is wrong.

Thanks for your suggestions.  I have never used an offline installer.  Online installation has always worked for me with MB for many years.  Don't know what's changed.

 

[David H. Lipman]

57 minutes ago, SPDIF said:

Try this Offline installer here; http://downloads.malwarebytes.com/file/mb4_offline

 

17 minutes ago, SER said:

I just tried downloading it again from there & got the same download:  MBSetup-0D8975D7.exe

I just used the Offline Installer download noted by @SPDIF

It downloaded;   mb4-setup-consumer-4.5.26.259-1.0.1976-1.0.67635.exe  and is ~309MB

It is the complete all-in-one installer and not a stub that initiates other downloads.  It is this installer version that @SPDIF suggested and I support that alternate download suggestion.

 

Edited April 18, 2023 by David H. Lipman
Edited for content, clarity, spelling and/or grammar

[SER]

I decided to use the MBST Clean feature, then installed from there after cleaning.  It finally scans again!

Thanks very much for your help SPDIF & David H. Lipman

 

Susan